Customer Service Administrative Assistant

Sherry B. Stancil

********@*****.*** * 252-***-****(C)

Decisive, action-oriented, and results-focused professional offering over 20 years of experience in Administrative Assistant/Customer Service/Project management, with the last 4 years focused on project coordination. Outstanding talents in team building, budget management, developed project scope (budget, timelines, delivery dates) with ability to interact with executives, managers, and interdisciplinary teams globally in orchestration of organization programs.

Professional Experience

Paxton Bonded Storage

Office Manager 2024

Handles incoming requests from customers (via phone and email) and ensure that issues are resolved promptly, thoroughly, and professionally.

Manages accounts receivable and payable using accounting software and other programs

Handles accounts receivable and payable for separate entities and vendors

Establishes and maintains relationships with new and existing customers.

Ensures bills and payroll are paid in a timely and accurate manner while adhering to departmental procedures

Processes due invoices for payments in timely manner.

Processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of accounts.

Kanban Logistics

Customer Service Representative 2023-2024

Assists internal and external customers to resolve issues, answer questions and exchange information on orders, documentation, or freight issues.

Handles incoming requests from customers (via phone and email) and ensure that issues are resolved promptly, thoroughly, and professionally.

Process Orders and provide tracking information and Assist Accounting with billing questions.

Answers incoming customer calls regarding billing issues, product problems, service questions and general customer concerns.

Works with the management team to stay updated on product knowledge and be informed of any changes in company policies

Collaborates with inventory planning team to resolve issues and optimize customer order fulfillment.

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience and promote internal efficiencies.

Regional Acceptance Corporation

Document Control Specialist I 2022-2023

Maintains a working knowledge of established departmental policies and procedures, mainframe system applications, and corporate bank policies as they pertain to job assignments.

Responds in a timely manner and effectively process basic to moderate requests, inquiries and proposals received from both external and internal clients. Escalates unresolved or unusual issues as needed to senior staff members or management for guidance and resolution.

Review assigned reports and work queues to provide optimal customer service and reduce risk exposure.

Follow-up with customers, dealerships, business centers, and other third parties to secure collateral interest, ensure the claim process is complete, and confirm product rebates due are received and processed.

Use multiple systems, recording information, importing/entering data, and maintaining records using considerable knowledge of department policy and procedures.

Interacts professionally with dealers, customers, and other vendors to obtain missing or invalid information and documentation; obtains and reviews documentation for accuracy.

Town of Tarboro

Customer Support Specialist II 2021-2022

Provides best in class customer service by assisting walk-in customers and answering telephone calls or emails by providing information pertaining to utility and tax account information, miscellaneous fees and charges, utility service activation, disconnection and /or transfer and department services and procedures.

Responds to incoming customer service requests including responding to and resolving inquires and complaints from citizens and other agencies regarding charges, delinquencies, refund, and service.

Processes night deposits and daily incoming mail in a timely manner.

Maintains files, logs spreadsheets and other records in an organized fashion.

Operates office equipment such as calculator, copiers and phone systems and use computer for spreadsheets, word processing, database management and other applications, learns to operate new office technologies as they are developed and implemented.

Pfizer

Project Management/Administrative Assistant 2012-2021

Performs all aspects of documentation management, including screening and editing in a computerized environment.

Coordinates and facilitate delivery of project objectives.

Reviews and track project tasks to make certain deadlines are met.

Communicates proactively on project status, issues, and risks to management.

Supervises employees to make sure batch records are reviewed and delivered in a timely manner.

PNC Bank

Dispute Default Specialist II 2010-2012

Reviews and analyze overdraft Demand Deposit Accounts

Address aspects with internal and external clients, assisting branch personnel.

Maintains accurate records and billing codes on clients with progress on day-to-day activities and events.

Operates telephone inquiries on a multi-telephone line system.

Keihin Carolina Systems Technology, Inc.

Receiving Analyst 1999-2009

Supervises employees to make sure duties are carried out correctly and in a timely manner.

Works closely with production and vendors ensuring there are no production delays.

Inspects incoming products, making sure parts are suitable for production.

Stores all incoming and outgoing data in Excel spreadsheets.

Education

BA in Business Administration

North Carolina Wesleyan University, Rocky Mount, North Carolina 2023

AAS in Business Administration 2011

Edgecombe Community College, Tarboro, North Carolina

Computer Skills

Manage and administer proprietary databases for multiple client accounts. Performed daily reconciliation of client records and weekly status reviews of ongoing projects.

Applied billing, reversed over charges, reconciled accounts on monthly basis. Generated invoices monitored accounts not to exceed budget.

Proficient with Windows 2010 and office systems with expertise utilizing Lotus Notes, Outlook, Microsoft Word, Excel, Access, spreadsheet programs, Data entry and creating Power Point presentations, Ariba.

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