Operations Manager E-Commerce

MARVIN O. HERNANDEZ

West Covina, CA ***** **********@*****.*** 626-***-**** LinkedIn

Distribution / E-com Fulfillment Operations Management Executive

Resourceful and performance-driven professional with demonstrated success in steering operations for numerous high-growth organizations. Highly skilled in formulating and implementing various processes and procedures for continuous process improvement. Instrumental in managing e-commerce, logistics and supply-chain operations and achieving desired results. Adept at establishing and maintaining robust relationships with 3PLs, clients, vendors and suppliers to attain maximum leverage. Proficient in leading recruitment processes, leading and mentoring employees for their professional development. Proven expertise in:

Logistics Operations Management

P&L Management

Staffing Management

E-commerce Fulfillment

Strategic Planning

Project Management

3PL & Transportation Management

Continuous Process Improvement

Support employee relations Operational metrics (KPI)

PROFESSIONAL EXPERIENCE

MasonHub. – Fontana, CA

Sr. Operations Manager, 2022 to Present

Manage 3PL operation for the West Coast by providing leadership and direction to multi-sites to support e-com B2C and B2B operations in a multi-level team environment. Five direct reports and up to 80 hourlies in a one shift and/or a seasonal two shift support. Servicing 25 diverse clients in apparel, beauty, and other products. E-com order fulfillment volume ranging from 2,500 to 7,000 based on season. Managed all building’s operation to include P&L (cost-effective labor management), outbound freight control, housekeeping, security, and maintenance activities.

Key Contributions:

Execute productivity plans through forecast reviews.

Oversee and ensure organizational and employee compliance with safety regulations.

Devise and safeguard quality standards (QA) in observance of published SOPs.

Engage, support, and mentor direct reports to attain stated KPIs.

Direct support to client’s requests and projects.

Third Love – San Francisco, CA

Business Consulting Services, 2021 to 2022

Temporary assignment. Operations management resource to assist on-line retailer define warehouse operation strategy through 3PL partnership including international network in an e-commerce driven environment (packaged goods).

Ingram Micro – Rancho Cucamonga, CA

Operations Manager II, 2018 to 2021

Lead operations to facilitate e-commerce fulfillment and distribution (B2C and B2B) of AT&T in the west coast with keen focus on ensuring seamless workflow.

Direct recruitment process, recruit, train, and mentor new employees with an aim of their professional development. Devise and execute numerous processes and procedures to enhance e-commerce operational efficiency and meet customer demands. Oversee receiving, stocking, planning, picking, and shipping of goods and confirm smooth flow of processes. Establish and maintain robust relationship with vendors and service providers to attain maximum leverages. Manage two shifts per day with three direct and 120 indirect reports.

Key Contributions:

Led implementation of a new WMS and trained other employees on utilization.

Increased productivity and reduced orders interface time by defining flow processes and hours of operations.

Established key professional relationships in a new client start-up.

Instrumental in supporting operation to earn ISO certification.

FabFitFun Industry, CA

Sr. Operations Manager, 2017 to 2018

Steered operations to facilitate support e-commerce driven by sales initiatives and ensured smooth flow of work.

Led a team of more than 300 seasonal temporary staff with seven direct reports in two shifts to administer multiple buildings. Managed receiving, warehousing, production, and fulfillment of products. Analyzed, evaluated, and revamped organizational reporting structure for process improvement.

Key Contributions:

Managed recruitment of employees and developed the staff from 12 to 72 employees.

Achieved 150% growth in sales by initiating second shift operations.

Established KPIs and SOPs to support the start-up organizational stability.

Best Buy – Chino, CA

Operations Manager, 2012 to 2017

Managed warehouse and distribution activities for the organization with keen focus on seamless operations.

Oversaw and supervised a team of more than 90 employees with five direct reports within the facility. Developed strong relationships with carriers and established retail partnerships for maximum cost saving. Controlled inbound and store-transfer distribution, reverse logistics, e-commerce, and inventory as well as managed home delivery and cross-docks replenishment, while assuring seamless workflow.

Key Contribution:

Succeeded in reducing cost per unit from $9.33 to $7.45 and improving units per hour from 4.5 to 7.2.

Successfully boosted delivery rate from 87% to 95% and reduced OSHA rate from 3.3 to 1.7.

Re-evaluation of workflow process to support last mile delivery partners.

ParexUSA, – Anaheim, CA

National Logistics Manager, 2009 to 2011

Directed logistics activities for the organization with 11 plants located throughout the country.

Designed and implemented strategic routes to reduce delivery time. Developed and maintained contracts with service providers and vendors. Led recruitment, training, and development of new employees to increase productivity. Managed transportation with full P&L accountability and ensured smooth logistics operations.

Key Contribution:

Established partnerships with strategic regional carriers, which resulted in decreasing transportation cost by $150,000 annually.

Boosted load’s cube-utilization by analyzing and revamping logistics routing.

Additional Experience:

Distribution Center Manager (2009 to 2009), Juanita’s Foods, Wilmington, CA

West Coast Operations Manager (2004 to 2008), Linens and Things, Compton, CA

Manager of Logistics & Customer Service (2000 to 2004), Conagra Foods Mexican Foods, Compton, CA

Production Manager (1991 to 2000), Vista Eyecare, Inc., Fullerton, CA

EDUCATION AND CERTIFICATION

Master of Business Administration

California State University, Los Angeles

Bachelor of Science in Business Administration & Management

University of Phoenix

Six Sigma Green Belt Certificate

Project Management Institute

Bi-lingual / Spanish

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