Quality Assurance Healthcare Administration
Resume:
FELICIA ANN CHISLOM
Opelika, Alabama 36801
*********@*****.***
*******.********@*******.*** online.edu
SUMMARIZED PROFESSIONAL INTRODUCTION
Dynamic and dedicated professional with a strong focus on enhancing human welfare and promoting awareness of neurodiversity. Possessing extensive experience in medical writing, environmental science, and resource reservation. Currently pursuing a B.A. in Healthcare Administration with plans for a Master's in Environmental Science. Committed to fostering teamwork and delivering high-quality results in every endeavor.
EDUCATION BACKGROUND
B.A. in Healthcare Administration in Capstone (3 WEEKS AND COUNTING BEFORE MY MASTER’S COMMENCES)
American Intercontinental University, Chandler, Arizona
167 credits completed
B.A. in Healthcare Administration (Incomplete)
Florida Institute of Technology, Melbourne, Florida
(2006-2007)
Associate in science, Medical/Legal Office Administration
Southern Union State Community College, Opelika, Alabama
(1994-1997) Graduated
PROFESSIONAL EXPERIENCE
E-commerce Clerk
Kroger October 2023 – Present
Manage E-Commerce operations while providing exceptional customer service.
Coordinate online order fulfillment and ensure customer satisfaction.
Replenishment Team Lead
Walmart October 2021 – November 2022
Supervised evening replenishment operations, ensuring efficiency and productivity.
Provided training and mentorship to team members, fostering a collaborative environment.
Replenishment Team Academy Training Manager
Walmart December 2020 — October 2021
Developed and managed a comprehensive training program for new hires.
Ensured all team members were well-versed in store operations and procedures.
Independent Contractor Medical Quality Assurance Editor (present but inactive)
Medical Transcription Quality Assurance Editor
Delivered quality assurance services for medical transcription, ensuring accuracy and compliance with protocols.
Office Coordinator
Dr. Steve Shiver General Dentistry July 2014 – December 2014
- Assisted in the management of daily office activities, enhancing patient coordination and office flow.
Medical Transcriptionist and Quality Assurance Editor
Transcend Services Incorporated
Transcribed and edited medical reports, ensuring adherence to HIPAA regulations and turnaround times.
East Alabama Medical Center (EAMC)
December 1996–September 2007)
Held multiple roles: File Clerk, Analyst, Receptionist, Medical Transcriptionist, Cancer Center Quality Assurance Transcriptionist, Medical Editor/Trainer, and Voice Recognition Editor.
Transcribed, trained, and edited medical reports while overseeing departmental operations and maintaining patient confidentiality.
SKILLS
Proficient in medical terminology, anatomy, physiology, and medical transcription guidelines
Exceptional attention to detail and accuracy
Strong knowledge in ESL medical dictation.
Proficient in Microsoft Office, Dragon, Citrix, Meditech, and more
Certified in ServSafe Food Protection Manager, Alcohol, Allergens, and Food Handler
Excellent communication and interpersonal skills
Ability to work independently and collaboratively within teams
ACCOMPLISHMENTS
Honor roll, Eastside Elementary, Lafayette, Alabama 1982 - 1985
Honor roll, Southside Elementary, Lafayette, Alabama 1988 - 1989
Beta Club, Lafayette High School 1991 - 1994
Outstanding Awards in Math, Lafayette High School 1989 - 1994
Outstanding Award in English, Lafayette High School 1993 - 1994
Outstanding Award in History, Lafayette High School 1993 - 1994
Annual Staff, Lafayette High School 1990 - 1994
Student Council, Lafayette High School1989 - 1994
Who's Who Among American High School Students, Lafayette High School 1992 - 1994
PRESIDENT’S, DEAN’S, AIU, SUSCC 1994 – 1997, CURRENTLY
KNOWLEDGE OF SYSTEMS
Word 365 (albeit out, in and/or updated Microsoft docs) Dragon, Citrix, Meditech, MedQuist, Dragon, Docuscribe, Lanier, Transcend Beyond.TXT, Nuance EditScript, Cerner, Dictaphone, Spheris, SoftMed ChartScript, ServSafe, Electric PLE devic operating, safety data sheets, spill stations, timesheets, etc.
Awarded Employment Preparations Services Certificate in JOBS/Readiness Class
The ServSafe Food Protection Manager Certification for a five-year period. The ServSafe Alcohol, ServSafe Allergens and ServSafe Food Handler Certificates
Certified @walmart to run Fully Electric Power Jack as well as fully electric walkie stacker
Receiving dock unloading and loading
Building Security
Never stop learning, loving, locality, community development, action, innovation, growth and leadership
REFERENCES
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