General Manager Holiday Inn

ROBIN NEHUS

** ****** **** **** ******, NY ***** Phone: 845-***-**** Cell: 845-***-**** Email: *******@*********.***

SUMMARY

30+ year’s hospitality management experience. Consistently successful in improving profit margins by increasing sales, controlling expenses and payroll while maintaining guest satisfaction. Successfully completed many major hotel renovations, franchise adaptations and computer conversions. Extensive knowledge in all financial operations and hotel administrative procedures. Strong personnel training and managerial skills.

PROFESSIONAL EXPERIENCE

PARADISE STREAM RESORT Cresco, PA (141 room resort) 2023-Present

RESORT GENERAL MANAGER

Hired to bring much needed organizational skills to the property. As Resort Manager, responsible for all areas including Guest Services, Food & Beverage, Housekeeping, Entertainment, and Marketing. Increased guest satisfaction scores, implemental in addressing and changing dining experience, and helped to improve guest entertainment experience.

CLEARWAY INDUSTRIES LLC Glenwood, NJ (Vegetation Management) 2021-2023

ASSISTANT OPERATIONS MANAGER/COMPLIANCE/SAFETY

As Safety Manager responsible for tracking and administering all required training of employees. Maintain company compliance in all aspects of operations. Monitor all vendor and contractor needs and ensure company adherence. Manage departments on East and West Coast. OSHA certified.

HOLIDAY INN EXPRESS Groveport, OH (81 room hotel) 2021-2021

SHOREHAM HOTEL, Manhattan, NY (179 room hotel) 2019-2021

HOLIDAY INN, Buffalo Airport, NY (207 room hotel) 2016-2019

HOLIDAY INN, Warren, PA (110 room hotel) 2014-2016

GENERAL MANAGER GF HOTELS

Traveling GM for GF Hotels. Hired to manage hotel during transition into and out of receivership. In addition to day-to-day operational skills, role requires experience in hotel take over. Assessing work force, assisting in employee transition, and transfer or installation of all operating accounts. Inventory all FF&E, complete budget, and assess all capital needs. Strengths include working in a distressed environment, raising revenues and improving guest satisfaction. Working closely with asset management to assist in guiding the property to a satisfactory closing.

HOLIDAY INN, Middletown, NY (101 room hotel) 2008-2013

GENERAL MANAGER

Brought much needed strong organizational skills to the property. Tasked with completion of brand re-launch and implementation of “Heart Beat” guest satisfaction survey. Brought overall satisfaction to highest levels since inception. Instrumental in creating mobile business office. Involved with planning and repositioning of I-86 access.

COURTYARD BY MARRIOTT, Newburgh, NY (78 room hotel) 2007-2008

GENERAL MANAGER

Brought on board to stabilize staff and increase guest satisfaction scores. Immediately brought guest satisfaction scores up 5% and increased employee moral. Brought costs under control by

eliminating waste and theft and achieved P & L budgeted percentages. ServSafe and ConnectU Fundamentals and Strategic Alignment Certified

COMFORT INN AND SUITES, Goshen NY (95 room hotel) 2005-2007

GENERAL MANAGER

Opened hotel in April 2005. Involved in every aspect of start up, including trend studies and competition surveys. Conducted employee orientation and training seminars. Created an

incentive program for local accounts to increase base business. Liaison between Management Company and Ownership.

BEST WESTERN INN AT RAMSEY, Ramsey NJ (81 room hotel) 1998-2005

GENERAL MANAGER

Joined independent operation. Brought organization, increased sales, improved guest satisfaction and implemented programs to track revenue. Developed a preventive maintenance schedule. Ensured hotel was updated to meet Best Western standards in order to gain franchise.

HOWARD JOHNSON HOTEL, Middletown NY (117-room hotel) 1997-1998

GENERAL MANAGER

Immediately increased base business. Brought hotel to market leader in penetration and rate. Transformed guest satisfaction levels to 100% intent to return. Reduced accounts receivable from 80k to 12k. Improved employee morale and reduced turnover.

FOUR POINTS HOTEL & SUITES, Williamsburg VA. (144 rooms 56 suites) 1993-1997

ASSISTANT GENERAL MANAGER/ ROOMS MANAGER

Started with this company at the Sheraton BWI, Baltimore MD, transferred to the Williamsburg property after 3 months, to bring organization and improve the overall guest experience. Involved in all aspects of operations and setting marketing strategies. Directly responsible for the Front Desk, Reservations, Night Audit and Housekeeping. Consistently increased Revpar and guest satisfaction.

COLUMBIA INN, Columbia MD (298-room hotel) 1990-1993

FRONT OFFICE/PROJECT MANAGER

Oversee day-to-day operations of Front Desk, Reservations, PBX, and Bell stand. Responsible for rooms forecasts, budgets and payroll. As Project Manager responsible for updates and maintenance of Property Management System.

HOLIDAY INN INNER HARBOR, Baltimore MD (374-room hotel) 1989-1990

ASSISTANT GENERAL MANAGER

Responsible for overseeing the Rooms Division. Controlled all expenses to consistently provide a 45% profit margin. Project Manager for installation and conversion to a fully automated Property Management System.

RAMADA HOTEL, Tysons Corner, VA (404 room hotel) 1987-1989

GUEST SERVICE MANAGER

Ensured smooth and efficient operation of Front Desk, reservations, PBX, Bellman and Courtesy Car. As a member of the Executive Committee involved in annual forecasts and budgets. Largely involved in the implementation of Ramada’s Guest Satisfaction Program.

RAMADA HOTEL, Baltimore MD (223-room hotel) 1986-1987

FRONT OFFICE MANAGER

Directly in charge of Front Desk Reservations, Night Audit, Pool and Courtesy Car. Prepared daily report and payroll for Home Office. Responsible for room’s forecasts and budgets. Introduced a Source of Business Report.

ATLANTA HILTON and TOWERS, Atlanta, GA (1250 room hotel) 1985-1986

FRONT OFFICE SUPERVISOR

Ensured the smooth coordination of Front Office operations with all departments including convention services. Implemental in conversion from rack micros to full property management system.

MACON HILTON, Macon, GA (181 room hotel) 1983-1985

NIGHT AUDITOR

Responsible for the manual completion of the day’s proceeds including all point of sale outlets. Prepared Early Bird Report. Maintained balance audit.

MILITARY SERVICE

Served United States Air Force 1978-1982

Honorably discharged at the rank of Sergeant.

EDUCATION

Macon Junior College

CERTIFICATIONS

ServSafe

TIPS

OSHA 30

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