Customer Service No Degree

MICHELLE FORD

*** ******** ********* * **, Saraland, Alabama, 36571, US • 205-***-**** • **********.**@*****.*** Communicate effectively with others

Motivated and interpersonal skills

Consistent

Dedicated Agent with experience dealing with a wide range of people. Customer service is a priority.

Relationship building, training, and sales presentations are examples of skills. Personable

Reliable

Recordkeeping proficiency

Organizational skills

Computer literate

Quoting and pricing policies

Relationship building

Customer service abilities

Health Administration - Some college (No degree)

Brown Mackie College - Birmingham - Birmingham, AL Nursing Administration - Some college (No degree)

Lawson State Community College - Birmingham, AL

Licensed Agent - August, 2020 to August, 2022

Globe Life Liberty National Division - Mobile, AL

Worksite benefits representative

Was in charge of representing

Was quick to respond to customer service calls and inquiries from a variety of people. Completed the paperwork required to process insurance sales and renewals. Keep in touch with customers, public figures, and other businesses. Trained

Am promoting the services of the company.

Provided new product recommendations to customers and assisted them in determining the best insurance product for their needs. Provided agency management with up-to-date activity and production logs for review. Presented and explained insurance policy options to clients based on their needs and objectives. Professional Summary

Skills

Education

Work History

Collector - June, 2002 to August, 2020

Zarzaur & Schwartz PC - Birmingham, AL

Maintained a calm and professional demeanor while providing excellent customer service on all calls in difficult situations. Mentored and trained new team members on scripts, company services, and performance strategies. Used scripted conversation prompts to convey current account information and obtain payments. Maintained a high volume of calls to meet the demands of a busy group. Incentivized team members to meet production goals by training new collections representatives on collection processes. Looked into accounts that had balance errors using accounting software. Made repeated attempts to contact customers who were severely delinquent in their payments in order to recoup lost revenue. Assessed, researched, and resolved inconsistencies. Contacted customers to discuss payment plans and set up or process payments right away. Used skip tracing and other methods to locate debtors. Ensured that fair debt practices and regulatory guidelines were followed. Substitute teaching

Preschool teachers aide

Montgomery Public Schools Pre-K program HIPPY

Additional Information

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