Customer Service Representative
Resume:
LACHUN TAGGART
S U MMARY
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Packer comfortable moving heavy items with zero difficulty. Versed in inventory cycle counting, filling orders and packing boxes. Punctual, hardworking and considered valuable team member.
E X P E R I E N C E
Printer
Amazon Rockford, IL September 2022 - January 2023 Machine Operation Technician
Woodward Rockford, IL March 2022 - September 2022 Personal Shopper
Walmart Rockford, IL January 2022 - March 2022 Package Sorter
Amazon Rockford, IL January 2020 - July 2021
Spot Welder
Rockford Toolcraft Rockford, IL December 2018 - October 2019 Production Worker
Bernerde hayes Roznoz Dakota, IL May 2018 - August 2018 Loaded printing press with paper and modified margins to comply with paper size requirements.
Assessed inventory and ordered new ink, paper and other materials to keep supplies stocked.
Prepared machine for production processes by equipping with required tools and parts.
Documented daily production data and submitted accurate time logs to keep management up-to-date.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh. Secured and stored items until customer pickup.
Sorted incoming shipments and separated packages by size, type and destination within warehouse.
Reviewed packing slips and other documentation to properly box requested items for shipment.
Used welding skills to help repair and maintain heavy-duty machinery. S K I L L S
Work Order Preparation
Quality Assurance
Customer Service
Positive and Professional
Inbound and Outbound Calling
Documentation
Critical Thinking
Problem-Solving Abilities
C O N T A C T
**************@*****.***
Rockford, IL 61109
E D U C A T I O N A N D
T R A I N I N G
GED
Dawson Technical Institute, Chicago, IL
June 1998
Customer Service Representative
Servicom Rockford, IL September 2017 - January 2018 Front Line Worker
Magna Belvidere, IL September 2017 - October 2017 Customer Service Representative
The Connection Rockford, IL May 2017 - September 2017 Line Packer
Pci Pharma Services Rockford, IL March 2017 - April 2017 Customer Service Representative
Servicom Rockford, IL June 2016 - March 2017
Customer Service Representative
Egs/Alorica Rockford, IL April 2016 - June 2016 Tax Preparer
Jackson Hewitt Tax Service Inc Chicago, IL January 1999 - April 2005 Kept operations area neat and orderly to minimize obstacles. Sorted and packaged products to prepare for processing or shipment. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Accomplished production goals by working with speed and accuracy. Obtained, moved and sorted products and materials. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Advised clients to comply with IRS regulations and meet state and federal tax obligations.
Finalized and processed paperwork with local, state and federal government authorities.
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