Service Specialist Customer

GERRIAN LUCAS

SERVICE SPECIALIST

SMITHFIELD, NC 27577 984-***-**** ********@*****.***

Objective

Outgoing and multifaceted individual seeking to secure a challenging position within a reputable company, where professional experience, education and abilities stand as an advantage for personal growth.

Experience

Wells Fargo Account Resolution Specialist 2020-2024

• Partnered remotely with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment.

• Consistently learned and applied operational policies and State & Federal regulations governing collection practices.

• Had structured workdays with all your calls monitored for quality and accuracy; demonstrate strong organizational and time management skills, in order to achieve department productivity metrics.

NIPC Credit Analyst/Floor Manager 2015-2020

• Arranged Visa/Mastercard Processing Accounts from beginning to end with accuracy and satisfaction.

• Organized and arranged customer accounts via computer and paper files.

• Demonstrated consistent customer service, knowledge, and skills in all areas of the position.

• Supervised over five employees to insure account proficiency Skyware Global QA Specialist/Auditor 2009-2015

• Highlighted potential issues to various parties for resolution and production increases

• Analyzed equipment and information to ensure that production schedules were met.

• Planned material, labor and all necessary tools and equipment in accordance with sales activity

Land of Wonder Director Assistant 2002-2012

• Assisted the director with the everyday operations of the center with and without her presence.

• Complied with state and federal laws and regulations and maintained records in accordance with the laws.

• Prepared summary reports and processed accidents and inspection reports

US Soldier United States Army 2009-2009

• Completed ten weeks of rigorous basic combat training.

• Participated in extreme physical training to prepare for possible combat.

• Conducted strict daily routines and self-discipline, entailing many duties and extremely high expectations.

• Developed the essential characteristics of dignity, courage, loyalty, honor, integrity, and duty.

Tech Support/Sale/Collection Specialist West Corporation. 2006-2009

• Operated computer terminal and multiple programs to enter necessary data during incoming technical calls.

• .Evaluated technical issues and conducted excellent problem-solving techniques for a speedy resolution.

• Performed continuous multi-tasking skills involving all computer programs and multi-line phone terminal for technical, collection and slew purposes.

• Provided excellent listening skills to properly understand and resolve customer issues.

Education

North Carolina Central University

Major:Business Management

1998-2002

Shaw University

Major: Sociology

Professional Skills

2004-2007

• Microsoft Office 2019

• Outlook, Outlook Express

• Quicken, QuickBooks Pro

• Hiring and Retention

• Administrative Skills/75wpm

• Compensation, Payroll

• Problem solving

• Communication

• Leadership

• Management

• New Hire Training

• Collections, Debt Resolution

• Sales and Technical Support

• Personal Records Maintenance

• Planning and scheduling,

• Written communication

• Customer Service

• Interdepartmental coordination

• Telephone reception

• Sales/Closing

• Remote Work

• Quality Assurance/Auditing

• Warehouse/Production

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