Entry Level Customer Service

AKINLOSOTU AYOMIDE Oluwapelumi

BIO-DATA

Date of Birth: 20th January, 1997

Sex: Female

Marital Status: Single

Address: *, ***** ******, ****, *** All Saints College Road, Apata, Ibadan. Mobile: +234**********

Email: ******************@*****.***

PERSONAL PROFILE

To obtain an entry level management position within a hospitable organization that would give chance for the display of my skills and knowledge. I am a reliable team leader, build and enhance teams’ ability to perform well and with a full sense of coordination and unity. EDUCATION

Nigeria Institute of Animal Science

Graduate of Animal Science (GAS)

2021

University of Ibadan

Bachelor in Animal Science

Second Class Lower Division

2015 – 2020

Stars Comprehensive College

Senior Secondary Certificate Examination (SSCE)

2008 – 2014

Lifeline Nursery and Primary School

First Leaving School Certificate

EXPERIENCE

Standardlink Continental Investment Limited

Administrator for Oyo Branch

Roles

• Greeting and directing visitors, answering phone inquiries and handling complaints in a courteous, professional manner

• Ensuring the confidentiality and security of files and filing systems, coordinating schedules, arranging meetings, distributing memos and reports

• Process and track invoices, purchase orders, and other financial documents as required.

• Assist in processing loan for clients and opening accounts on Bank One for new clients

2000 – 2008

Jan. 2024 till

present

Food Concepts Plc.

Operational Shift Manager

Roles

Sept. 2022 till

Nov 30, 2023.

• Managing shifts within the restaurant as detailed by the Restaurant manager.

• Maintaining the highest possible standards of customer service, product quality and restaurant cleanliness.

• Drawing up and implementing staff positioning plans through a shift.

• Managing safe controls and ensuring all cash is accounted for within the company cash policy.

Emmanuel Alayande College of Education Oyo, Oyo State 2021 – 2022 NYSC (Place of Primary Assignment)

HOD Adult and Non-Formal Education Secretary

Roles

• Collating examination results

• Organizing classes and tests

• Collating course outlines

• Accepting and disbursing departmental memos

One Year Student Internship Program

AWARDS

Award of Honors as Social Minister (2017/2018)

Animal Science Students’ Association of Nigeria (ASSAN) SKILLS

• Deadline orientated and ability to multi-task.

• Excellent communication and interpersonal skills.

• Excellent services toward organization goals through team work, quantitative, integrity and accountability

CERTIFICATION

Resource Management Certification Institutes (RMCI.UK) 2021 – 2022

• Associate Professional in Human Resources Management (APHRM)

• Associate Professional in Customer Service & Relationship Mgt. ( APCSRM )

• HSE Level 1 (Award in Health and Safety at Work)

• HSE Level 2 (Award in Risk Assessment Practical Application)

• HSE Level 3 (Award in Environmental Awareness

• CPR/ Basic First Aid

CONTRIBUTION TO SOCIETY

2017 – Present

One Voice Initiative for Women and Children Emancipation (OVIWCE) Volunteer, Oyo state

2020 – Present

She Needs a Pad Project Volunteer,

Oyo state

REFEREES

Available on request

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