Customer Service Representative
Resume:
Natasha Brown
Wilkesboro, NC *****
*******@*******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Crew Member/Cashier
Bojangles' Restaurants, Inc - Millers Creek, NC
June 2018 to November 2018
I took orders and money for drive thru and also packed customers food. I would clean the dining room after the rush and re stock product.
• Worked well in a fast-paced, high pressure environment
• Greeted and served customers
• Answered customer questions
• Answered and made phone calls
• Worked at the drive thru
• Maintained a positive relationship with coworkers
• Assisted coworkers with cleaning or taking out trash
• Handled administrative tasks
• Received and routed phone and catering orders
• Took cash and credit card payments
• Maintained store cleanliness
• Bussed tables
Waitress
Amalfi's Italian Restaurant - Wilkesboro, NC
October 2009 to April 2018
I greeted customers and took their food and drink orders. I would make salads and cut vegetables. I would answer the phone and take to go orders.
• Welcomed customers as they arrived
• Took orders
• Prepped vegetables and salads
• Served food
• Handled a high volume of customers regularly
Customer Service Representative
LOWE'S CUSTOMER CONTACT CENTER - Wilkesboro, NC
August 2010 to February 2013
I was a customer service representative and I answered inbound calls from customers and calls would range from customers wanting to give complaints or compliments on a specific Lowe's store or employee, customers would also call to get product information or to find out where and how they can get the item if their local store doesn't have it, and I would also help customers with basic information about their account or log in along with transferring customers to correct department based on their needs but if it involves sales at least attempt to make the sale before transferring customer. Education
Associate in Radiology
Wilkes Community College - Wilkesboro, NC
August 2018 to May 2021
Skills
• Customer Service (10+ years)
• Organizational Skills (10+ years)
• POS (10+ years)
• Sales (10+ years)
• Server (10+ years)
• fast learner (10+ years)
• training (10+ years)
• Busser (10+ years)
• Shift management (10+ years)
• Food Preparation (10+ years)
• Assistant Manager Experience (2 years)
• Restaurant Experience (10+ years)
• Kitchen Experience (8 years)
• Management (10+ years)
• Host/Hostess (10+ years)
• Catering (3 years)
• Catering (3 years)
• Cooking (8 years)
• Culinary Experience (10+ years)
• Merchandising (7 years)
• Retail Sales (7 years)
• Cashiering (10+ years)
• Restaurant Management (3 years)
• Food Service (10+ years)
• Microsoft Word (10+ years)
• Purchasing (2 years)
• Inventory Control (1 year)
• Food Safety (10+ years)
• Data entry (10+ years)
• Kitchen management (1 year)
• Food production (10+ years)
• Stocking (9 years)
• Supervising experience (3 years)
• Cost control (Less than 1 year)
• Guest services (10+ years)
• Labor cost analysis (Less than 1 year)
• Food handling (10+ years)
• Profit & loss (Less than 1 year)
• Cash handling (10+ years)
Languages
• English - Expert
Certifications and Licenses
food handler certificate
August 2018 to Present
Serv safe certified
Assessments
Sales skills — Familiar
August 2021
Influencing and negotiating with customers
Full results: Familiar
Customer service — Familiar
August 2021
Identifying and resolving common customer issues
Full results: Familiar
Typing — Completed
August 2021
Transcribing text
Full results: Completed
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Familiar
June 2021
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Data entry: Accuracy — Completed
June 2021
Entering data quickly and accurately
Full results: Completed
Work style: Reliability — Highly Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am shift manager moving up to assistant manager at Burger King. I was also the manager at Amalfis.
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