Administrative Support Service Representative

*:** AO ee old]

€ Nikkole _resum...

Nikkole Cordell

+1-614-***-****

NORK HISTORY

-ustomer Service Advisor (Office and Administrative Support) at Ryder

uly 2021 - August 2024 (3.5 Years)

Refer unresolved customer grievances to designated departments for further investi:

Check to ensure that appropriate changes were made to resolve customers problem

Keep records of customer interactions or transactions, recording details of inquiries,

or comments, as well as actions taken.

Obtain and examine all relevant information to assess validity of complaints and to di

possible causes, such as extreme weather conditions that could increase utility bills.

-ustomer Service Representative (Sales and Related) at UPS Store

\ugust 2024 - December 2024 (0.5 Year)

¢ Check to ensure that appropriate changes were made to resolve customers problem

¢ Keep records of customer interactions or transactions, recording details of inquiries,

or comments, as well as actions taken.

e Recommend improvements in products, packaging, shipping, service, or billing meth

procedures to prevent future problems.

© Solicit sales of new or additional services or products.

e Determine charges for services requested, collect deposits or payments, or arrange

e Resolve customers service or billing complaints by performing activities such as excl

merchandise, refunding money, or adjusting bills.

=DUCATION

srookhaven High School - High School

sraduated 1988-01-01

e General Studies

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