Customer Service Quality Control

DANE O. HEATH

**** ****** **. ******* ** *****

Phone: 832-***-**** Email: *****.******@*****.***

SUMMARY

Passionate, multifaceted, pragmatic, and customer-focused professional with irreproachable experience working as a liaison between customers and corporations. Skilled communicator and listener with a knack for remedying conflict and keen organizational skills, which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and multiple friendly services including maintenance, construction, and equipment operation without ever compromising the organization's reputation or competencies. Highly motivated and outgoing individual with diverse clientele retention experience. Competent team player who can successfully inspire colleagues. Individual with strong client relationship and interpersonal skills and an apt for learning. Seeking the position of laborer/ customer service at a dynamic organization, coming with sound knowledge, multi-tasking, prioritizing abilities, and the ability to follow through promptly. AREA OF EXPERTISE

Customer Service

Courteousness & Professionalism

Interpersonal Skills

Live Mixing

Sound Reinforcement

Time Management Skills

Technical Skills

General Construction

Control Console Operation

Blueprints Reading

Interpret Drawings

OSHA Compliance

Decision-Making Skills

Microsoft Office / Google Docs

Conflict Resolution

Customer Relations

Construction Demolition

Payment Processing

Exceptional Communications

Strong Organizational Skills

Leadership Skills

KEY COMPETENCIES

Plan, schedule, and assign work for optimal distribution, staffing, and efficiencies; consistently achieve deadlines, quality control goals, and productive inter-trade relations.

Assist in dealing with customer complaints effectively and courteously, providing or seeking solutions as quickly as possible.

Maintain a daily activity report on all activities and observations completed during shift and follow-up with Supervisor on previous day's activities.

Greet and assist clients upon arrival, schedule photoshoot, order products and supplies, stock product, monitor inventory, and complete bookkeeping.

PROFESSIONAL EXPERIENCE

AMAZON 2022 - PRESENT

TRANSPORTATION ASSOCIATE., HOUSTON,TX

A yard jockey, also known as a yard truck driver or yard spotter, is a driver who operates a terminal tractor to move semi- trailers in warehouses and cargo yards. They work in manufacturing facilities and truck yards, moving trailers to and from loading docks, plants, warehouses, and rail yards. Yard jockeys are responsible for many tasks, including:

Moving trailers

Yard jockeys maneuver trailers around the yard, ensuring they are positioned correctly for loading and unloading. They may also help eliminate congestion and streamline the loading and unloading process.

Assisting with docking

Yard jockeys may help with docking procedures and ensure trailers are positioned correctly for loading and unloading. AUDIO ENGINEER 2011 – 2019

VIDEO SYMPHONY STUDIOS, BURBANK, CA

Assist senior audio engineer in planning and executing studio recording sessions based on client specifications and needs.

Test and adjust recording equipment for live performances and recording sessions and ensure all equipment is operating as specified.

Organize the keeping, transporting, and backing of master hard drives, original scores, and various production notes sensitive to each project.

Utilize control consoles, sync and equalize prerecorded dialogue, music, and sound effects with visual action in motion pictures or television productions

ENGINEERING ASSISTANT 2010 – 2011

FI-YA HOUSE RECORDING STUDIOS, LOS ANGELES, CA

Collaborated with, supported, and adhered to standards and procedures implemented by the Lead Recording Engineer and Systems Department.

Responsible for designing, maintaining, troubleshooting, repairing, and operation of live sound reinforcement and stage monitor support.

Prepared recording studio for efficient use, including software/hardware set -up, cord management, and creation of headphone mixes resulting in the smooth running and productive sessions. BOOKING AGENT 2009 – 2010

MQ IMAGES INC., ORLANDO, FLORIDA

Attracted potential customers by answering questions and service questions, suggesting information about services.

Negotiated fees for photographers, including travel and lodging, as well as contracts with models and other clients.

Developed contacts with individuals and organizations and applied effective strategies and techniques to ensure their clients' success. Composed, drafted, and posted weekly schedules and handled change orders, daily/nightly deposits as needed. AIR CONDITION MECHANIC 2007 – 2008

EWING CONSTRUCTION, ORLANDO, FLORIDA

Inspected and tested system to verify system compliance with plans and specifications and detect and locate malfunctions.

Recommended, developed, and performed preventive and general maintenance procedures such as cleaning, power- washing, and vacuuming equipment, oiling parts, and changing filters.

Repaired, maintained, and diagnosed problems regarding centralized air handling units for both electrical and pneumatic controls, including refrigerated air conditioning units, and walk-in boxes, cold rooms, and chillers.

Responded to complaints about heating or cooling and made adjustments to bring it up to the necessary comfort levels as required by the clients.

EDUCATION

2023 - 2023

2010 – 2011

2001 – 2002

CDL Training School

Road Master Trucking

Music Production

East Los Angeles College

General Studies

Olympia High School

REFERENCES

Personal and professional references are available upon request. CONSTRUCTION FOREMAN 2005 - 2006

LEVI’S CONSTRUCTION MASONRY, ORLANDO, FLORIDA

• Directed or performed maintenance and inspections on heavy equipment and used hand tools and engineering tools to assist with tactical operations.

• Inspected work in progress to ensure that work followed contract specifications and adhered to established work schedules.

• Assisted in assembling required project documents such as specifications, drawings, payment schedules, and other business documents related to the fieldwork.

• Communicated with construction contractors regarding issues, including safety performance, project scheduling, QA/QC, costs, and environmental compliance issues.

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