Medical Billing Customer Service
Resume:
Yolanda Ealy
Medical Billing and Coder
CONTACT INFORMATION ******@*****.***
PO Box 150771 Lakewood, CO 80215
OBJECTIVE Results-driven professional with expertise in insurance verification, prior authorization, medical terminology, ICD-10, and CPT coding seeking a Medical Billing and Coding role. Experienced Medical Biller with strong knowledge of insurance verification and payment posting, looking to contribute to a dynamic healthcare team.
EXPERIENCE
Lakewood, CO
- Present
Peri Operative Scheduler
Commonspirit St Anthony Hospital Scheduler
Ensure, organize, and maintain an active, accurate, and operational surgery schedule. Assist patients with scheduling surgery. Face to face contact with patients. Schedule procedures from the physician's office using established hospital guidelines as well as code according to CPT code book, prior authorizations. Golden, CO
Sep 2022 - Sep 2023
Patient Care Coordinator
United HealthCare
Reception/front desk in doctor's office, telephone, prior authorizations, collect copay/deductibles. Update demographics for patients. Assisted brokers and agents with eligibility requirements, chart prep for incoming visits. Scheduling/reschedule/cancel appointments. Denver, CO
Apr 2018 - Sep 2022
Customer Service Representative
Anthem, Inc.
Respond to customer questions via telephone regarding insurance benefits, provider contact, prior authorizations, eligibility, and claims. Analyze problems and provide information/solutions, thoroughly document inquiry outcomes for accurate tracking and analysis for Medicare patients.
Denver, CO
Jun 2016 - Mar 2018
Compliance Auditor
MetaSource
Responsible for completing mortgage audits while adhering to all federal and state regulations, internal control and comply with all TRID guidelines.
Denver, CO
Mar 2015 - Jun 2016
Loan Processor
LenderLive Network LLC
Handled incoming and outgoing customer service calls. Administrative duties such as sending out documents requested by borrower, set up ACH auto drafts for clients, research missing and misapplied payments, loan processing, payoffs, payment histories, and managing a pipeline of 20+ files per week. Denver, CO
Oct 2013 - Mar 2015
Customer Service Representative
Coram Healthcare
Handled incoming calls and processed medical service requests and telephone taking member infusion requests over the phone and via email. Worked with Kaiser DOTS system. Assisted with new hires training within the department.
EDUCATION
Feb 2023 - Apr 2025 American National University
LANGUAGES
English
Native
SKILLS
Email:
Address:
Phone:
ICD-10 coding, CPT coding inpatient/outpatient payment posting insurance verification specialist
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