Project Manager

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DEBRA A STOVALL

Woodbridge, VA *****-6520 214-***-**** *********@*****.***

PROJECT MANAGER

Specializes in Information Systems Management and Cybersecurity CORE PROFICIENCIES

Expense, Audit and Budget Control JIRA-Atlassian, Clarity & Power BI Benefits Administration Technical Writing and Reporting Process and Underwriting Client & Staff Training & Mentoring Project & Software Development Life Cycle VA Notary Public ACCOMPLISHMENTS

Led a team of developers and business analysts through the planning and eventual implementation of the 2019 Annual Benefits Implementation Project, minus any defects, adhering to a $2.4 million budget and within designated timeline. Oversaw remodeling and staff relocation for two separate offices totaling 200 employees, from design to complete renovation. This included identification of goals/deliverables, contractor and design vendor research and communication, and coordination with all levels of the organization.

PROFESSIONAL EXPERIENCES

FTE Risk Management Analyst Sr. – FEP Operations Center - CareFirst, Washington, D.C. April 2022 – Present FTE Business Analyst /Project Manager – FEP Operations Center - CareFirst, Washington, D.C. May 2019 – April 2022 FTE Project Manager – FEP Operations Center - CareFirst, Washington, D.C. April 2017 – May 2019 Senior Project Coordinator – CareFirst Administrators (TPA) BCBS, Fairfax, VA January 2017 – April 2017

Performed independent assessments, including compliance & legal reviews, contract reviews, testing controls, and developing & reviewing assessment reports.

Maintain documentation for re-performance ability, including leveraging the Governance Risk and Compliance (GRC) tool and repos- itory (e.g., Compliance 360).

Serve as liaison between business, PMO’s and technical aspects of projects.

As a problem solver I worked independently and within a team using interpersonal skills, including excellent oral and written communi- cation skills, providing advisory support in the completion of division risk assessments.

Operating with considerable judgment, tact, initiative, accuracy, trustworthiness, and integrity

Problem solver who works independently and within a team using interpersonal skills, including excellent oral and written communica- tion skills.

Serve as liaison between business, PMO’s and technical aspects of projects.

Plan, initiate, and manage information technology (IT) projects.

Plan project stages and assess business implications for each stage.

Monitor progress to ensure deadlines, standards, and cost targets are met.

Provided advanced Business Analyst support to production support teams for complex application performance and infrastructure issues.

Develop and maintain comprehensive project plans.

Coordinate and monitor project resources throughout the project lifecycle.

Facilitate project team and workstream meetings, including but not limited to scheduling, minutes, and deliverable assignments and reviews.

• Defect Management

• Issue/Risk Assessment

• Information Assurance

• Infrastructure

• Scope and Scheduling Mgmt.

Progress-driven IT manager with 10+ years’ experience in the field of information technology and project management. Able to manage large teams supporting mul- tiple systems and the process of software development. Comfortable providing staff and client training, translating complex and abstract ideas into approachable concepts as demonstrated through my Capstone Project. DEBRA A STOVALL 214-***-**** *********@*****.*** Page 2

Collaborating on a CBP (Configurable Benefit Product) project initiative to replace existing Benefits Administration system and Claims Adjudication Engine (CAE) with a more flexible, configurable system to help administer benefits and products. Managed the 2M Annual Benefits Project in 2018

Work closely with the Development and QA teams on architecture and technologies.

Assist with service provider oversight to ensure service providers adhere to defined operational standards, maintain service level commitments, and that they provide metrics for PKIs.

Provided advanced Business Analyst support to production support teams for complex application performance and infrastructure issues.

Provide support for all dimensions of project administration, as well as establish and maintain project performance metrics and measures for multiple ongoing plans. Support Quality SLRs.

Supported projects through initiation, development, and implementation according to project management methodologies.

Ensure correct documentation of the project management process, including maintenance of the project library housed in SharePoint, performing budget tracking when required.

Knowledge of corporate governance, systems development processes.

Knowledge of risk assessment design and delivery; control design, implementation and monitoring, and key metric development, tracking, and reporting.

Assist development of requirements traceability matrices and testing related to business and technical requirements.

Track project communications, budget and oversee resource allocation, working with a project scheduler to maintain the timeline.

Attend weekly status meetings and provide executive-level reporting for dashboards. Coordinate and manage stakeholder or sponsor feedback. Track minutes, progress, activities, issues, risks, dependencies, etc. Senior Project Coordinator, Data Management – Evolent Health, Arlington, VA January 2016 – January 2017

Led monthly/weekly sprint ritual meetings, prioritizing competing requirements and validating with management. Sent regular re- lease updates to key stakeholders. Facilitated stand-ups, assisting in removing impediments from the team.

Developed and produced reports for projected resource requirements and gaps, aligning resource usage to projections.

Served as point-of-contact to EDW for functional teams across Evolent. Utilized data management collaborators and technical now- knows. Developed and maintained professional relationships with team members and stakeholders.

Performed follow-up and maintained the data quality in TFS to reflect the reality of work progress.

Functioned as internal department expert in the PPM tool for resource planning and management. Supported the data manage- ment team with Evolent’s application lifecycle management tool, Microsoft Team Foundation Server, Salesforce. Claims Project Coordinator – Kaiser Permanente, Silver Spring, MD August 2015 – January 2016

Supported monthly budget report creation and delivery through Access and ODBC, researching and assisting in budget-related in- quiries.

Assisted in all aspects of the project management life cycle, including information collection for templates, revision of operational workflow and current policies/procedures, and communication activities, including drafting.

Provided administrative support to Claims directors and managers. Compiled, transcribed, & distributed meeting minutes and or- dered office supplies.

Oversaw all telecommunications, IT and service requests, etc. Tracked the dialogue progress, monitored for completion and not ified participant.

Prepared for meetings, including departmental lunches, year-end meetings, etc. Performed event planning, logistics, distribution, and preparation of materials, communications, agenda preparation, procurement of data/telecommunications equipment supplies, etc.

Maintained directories, department distribution lists, phone trees, and organization charts.

Arranged and scheduled out of area travel to include airfare, transportation, and lodgings.

Processed all departmental accounts payable requests, maintained invoices, and tracked/monitored progress to ensure invoices are paid on time and accounted for the correct cost center. Senior Project Coordinator – Blue Cross Blue Shield, Richardson, TX February 2015 – June 2015

Assisted development of program/project plans, including Scope, Schedule, Cost, Quality, Organization, Communication, Staffing, Risk and Issue management. Worked with Project Manager and stakeholders to ensure commitment and understanding.

Responsible for the solution delivery methodology (SDM) process for project/program artifacts. Gained approvals/signoffs and managed the repository for all documentation, such as marketing communications for physicians and patients, confidential/non- confidential policy updates, new process documents, new membership forms. etc.

Coordinated the mitigation and resolution of issues, risks, decisions, and action items, via the RAID log. DEBRA A STOVALL 214-***-**** *********@*****.*** Page 3

Assisted in the on-going management of the project schedule(s) & scheduling using the Clarity-Open Workbench tool & MS Pro- ject.

Supported implementation and management of a Change Control process and updating plans based on those changes.

Monitored actual program/project hours and costs against the estimate and actuals. Assisted with managing variance, burn rate and other cost metrics as determined by EVM.

Additional Experience:

Senior Project Coordinator Nokia, Irving, TX, September 2014 – February 2015

Project Coordinator AT&T CU/Ericsson, April 2014 to August 2014

Operations and Support Coordinator III Goodman Networks, May 2013 to April 2014 EDUCATION AND TRAINING

Associate of Arts in Liberal Arts, Black Hawk College Associate of Applied Science in Legal Assisting/ Paralegal Studies, Black Hawk College Bachelor of Science in Criminal Justice, Concentration in Cybersecurity Management, Strayer University Master of Science in Information Systems, Concentration in Information Systems Management, Strayer University CAPSTONE PROJECT

MS Capstone Project 2021: To present my findings to the executive team and venture capital group of the Smart Systems organization regarding a solution to their network infrastructure and security concerns. The executive summary would provide a high-level technical overview, revised business requirements, a project plan presentation for the executive board and a finalized comprehensive project plan by which to implement the solution. BA Capstone Project 2020: To define the challenge of understanding and enforcing the U.S. Immigration policies faced by Homeland Security/U.S. Immigration and Customs Enforcement(ICE). Accountable for developing a viable solution which considered resources, policy, stakeholders, organizational readiness, administrative structures, and other internal & external factors as applicable.

CERTIFICATIONS

FEPOC Scrum Master Mentorship Program (2021)

PMI-AGILE Certified Practitioner (PMI-ACP) – uCertify (2020) Certificate Of Completion Cert Prep Project Management Professional PMP (April 2020) Certificate Of Completion Business Analysis Foundations Competencies (2019) Certificate Of Completion Critical Thinking (2019) JIRA Software Certification AGILE Project Management Certification LexisNexis and MATLAW Legal Research Software, to include DAKCS Time Slips Time Reporter Software Peachtree Accounting Quicken MS Money SDLC/PMLC MILITARY EXPERIENCE

Military Policeman (MOS 95B) United States Army, August 1984 to November 1997 TECHNICAL PROFICIENCIES

Expert: MS Office Suite, Visio, Access, MS Project, JIRA PM, Azure, Confluence Data Management: Diamond, Siterra, Site Handler, SAP, Clarity, MUS, Concur, Salesforce, Open Workbench, TFS, Remedy

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