Customer Service Administrative Assistant
Resume:
Ninfa Harold
Houston, TX *****
********@*****.***
Experienced Administrative Assistant possessing great organizationa lskills. Experienced in planning and managing daily clerical needs. 20 years plus experience. Possessing solid work ethics and showing amazing team leadership while building a solid client relationship . Work Experience
Title Clerk
IAAI North-Houston, TX
August 2024 to Present
(Contract )Transfer titles, answer phones. Office floater. Handle transfer of titles, bonded and salvage titles within the guidelines of Texas and preparing for sales on Wednesday. Address Verification-monitor Recovery
Boston Scientific Cardiac Diagnostics-Houston, TX
March 2024 to Present
Assist physicians and patients with enrolling patients for a heart monitor. Cancel heart monitor requests. Work a heavy case load. Verify address information for a heart study. Correct patient information. Investigate customer concerns assistv with reports Pull faxes, complete patient enrollments, address verification and also assisting customers with scheduling UPS pick ups for monitor recovery. Submit cancelation requests. Inbound and outbound phone lines. Customer Service Representative
Harris County Toll Road Authority-Spring, TX
June 2023 to March 2024
Customer service representative, processing payments. billing adjustment requests, assigning ez tags. Maintain lobby and greet customers, also handling cash one day per week. Assist customers at the kiosk. Making every effort to assist customers with 100% satisfaction. Administrative Assistant
ALSCO Houston- Automobile Recovery Bureau-Houston, TX October 2003 to June 2023
Greet visitors and clients in the front lobby. Answer inbound and outbound calls and handle questions and concerns. Schedule appointments. y, Monitor the calendar for the week. Conduct investigations, Transport clients if needed. Responding effectively to sensitive inquiries or complaints. Answer phone calls and emails from clients and auctions. Assistant caseworker handling a busy work load. (up to 25 cases ) Assisting with negotiations between the client and the customer, providing resolution satisfying both sides. Completing caseload reports.
Provide secretarial support, andv improving office efficiency.. Maintain accurate department and customer records. Major data entry work and scanning documents. Assist GM with maps and back up dispatcher for recovery drivers. Quickbooks, 10-key, Microsoft Office,Excel, Outlook Office, and Word experience.
Call Center Customer Service Representative
NCO/MCI-Humble-TX
May 1999 to October 2003
Call Center Representative in a telecommunication company. Answering inbound customer service calls. Assisting customers with. billing questions about their local and long distance phone services. Issuing credit requests, faxing, filing and handling billing issues also assisting customers with payment arrangements. Also assisting customers with inquiries about local plan rates and long distance plan rates and changing telephone services from other local carries to MCI for phone service. My main responsibility is to make sure that every customers concern is addressed and completely satisfied.
Education
Associates of Business Administration in Vocational Mansfield Business School - Houston, TX
June 1990 to August 1991
Phyllis Wheatley High school - Houston, TX
August 1984 to June 1988
Skills
• Workday
• Telecommunication
• Communication skills
• Expense management
• Customer service
• Databases
• Clerical experience
• Microsoft Outlook
• English
• Phone etiquette
• Typing
• Microsoft Office
• Office Management
• Office Administration
• Computer skills
• Administrative experience
• 10 Key Data Entry
• Account Management
• Clerical Experience
• Microsoft Excel
• Accounts payable
• QuickBooks (5 years)
• Customer service
• Multi-line Phone Systems
• Typing
• Travel planning
• Heavy lifting
• Computer skills
• Organizational skills
• Microsoft Word
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