Customer Service Business Development

Richard Rinaldi

- * Chapman Court North Haven, CT 06473 ( 203-***-**** * ***********@*****.***

Qualifications Profile

Highly self-motivated and results-driven management professional with more than 17 years of experience of which 9 involved providing high-performance sales, customer service, and business operations management for the hospitality and parcel delivery businesses. Detail-oriented and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions. Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results. Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

•

•Strategic Planning & Execution

•Marketing & Sales (Trad. & Online)

•Business Development

•Fiscal & Budget Management

•Sales Management

•Operations Management

•Customer Service Management

•Inventory Management

•Relationship Management (Customers, Public, & Suppliers)

•Event Management

•Resource Management

•Process/Workflow Improvement

•Continuous Quality Improvement

•Profitability Management

•Policies & Regulatory Compliance

•Staff Supervision & Motivation

•Personnel Administration

Professional Experience

Operations Management

Responsible for safe and timely execution of over 1,500 deliveries and over 3,000 packages/parcels each day for a parcel delivery operations covering 17 delivery routes. Supervised 25 employees, ensuring compliance with performance standards, safety regulations, and service quality standards. Oversaw maintenance of a fleet of 20 vehicles, ensuring top operating conditions to facilitate 200 pick-ups for roughly 1,500 packages daily. Developed cost containment and reduction strategies on liquor, food production processes for the restaurant while managing inventory for raw kitchen ingredients, liquor, supplies, linens and small wares. Contracted regular entertainers for regular and special performances.

Marketing, Sales and Business Development

Generated $1.25 million each year in managing and ensuring sustained business success for a restaurant. Planned, opened, and provided start-up management support for 4 brand new locations throughout New England. Provided leadership in planning and executing business development objectives for project management as pre-business operations. Developed sales forecast models, statistical analysis, and strategy development associated with new or enhanced service offerings.

Customer Relations

Processed customer orders with utmost professionalism and courtesy, closing sales with a view to repeat business through exceptional service quality and interpersonal communication fiat. Handled and resolved customer complaints to restore confidence and patronage.

Personnel Administration

Provided front and back-office staff administration involving hiring, onboarding, training, performance assessment, benefits and payroll administration for all employees supervised at FedEx and at the Margaritas Restaurant. Managed and supervised teams averaging at most 50 employees at any given time.

Work History

Federal Express Wallingford, CT

Operations Manager 2011 – Present

Margaritas (Restaurant) Branford, CT

General Manager 1993 – 1998

OTHERS

UPS North Haven, CT

Driver 2008 – 2011

Temple Grille Diesel Lounge Richters Pub Archie Moore’s Restaurant New Haven, CT

Bartender 1998 – 2011

Education & Credentials

Professional Training & Certifications

Driver Certification (UPS and FedEx) -Qualified Safety Manager – FedEx -Certified TIPS Trainer

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