Customer Service Technical Support

SKILLS

Customer Service

Merchandising

Inventory Management

Welding

CNC Machining

Delivery

Technical Support

Team Collaboration

Safety Compliance

Problem Solving

EMPLOYMENT HISTORY

CSR

IDX, Greensboro, NC — Sep 2024 - Present

Retail Merchandiser

Frito-Lay, Greensboro, NC — Jun 2023 - Present

Custodian/Maintenance

Lowe's Distribution Fulfillment Center, Statesville, NC — Jan 2023 - Present ICS Inventory Control Specialist

PICS Inventory Specialists, Greensboro, NC — Jan 2023 - Aug 2024 Welder

GTCC, Greensboro, NC — Jun 2023 - Dec 2023

Delivery Driver

Walmart, Greensboro, NC — Jun 2020 - Aug 2023

Browns Summit, US, 27214 • +1-347-***-**** • ***********@*****.*** Sasha Johnson

Customer Service Representative

Customer Service Representative with a strong foundation in inventory management and technical support, boasting 9 years of diverse experience across customer service and retail sectors. Demonstrates expertise in enhancing operational efficiency through strategic collaboration and problem-solving. Passionate about leveraging skills in team collaboration and customer service to drive innovation and deliver exceptional service solutions. Manage remote enrollment for IDX's credit monitoring service, partnering with Change Healthcare to deliver comprehensive identity protection solutions. Drive customer satisfaction through efficient enrollment processes, ensuring seamless integration of complimentary 2-year credit monitoring services.

Foster strategic partnerships to enhance service offerings, collaborating with Change Healthcare to expand IDX's privacy protection portfolio.

Provide expert guidance on identity restoration, empowering members with tools and knowledge to safeguard their personal information.

Optimize product displays and inventory management, driving sales growth and enhancing customer experience in retail environments.

Meticulously maintain store layouts, ensuring product visibility and compliance with company standards to maximize shelf appeal and sales potential. Partner with store managers to implement promotional strategies, adapting merchandising tactics to local market trends and consumer preferences.

Develop creative solutions for product placement challenges, improving store efficiency and reducing out-of-stock incidents.

Maintain cleanliness and safety standards in distribution center. Perform preventive maintenance, address equipment issues, ensure optimal facility conditions. Streamline cleaning processes, reducing task completion time. Implement efficient maintenance schedules, minimizing downtime and enhancing operational flow. Work closely with warehouse team to identify and resolve facility issues promptly. Contribute to a safe, clean environment for improved productivity.

Propose and implement cost-effective solutions for facility upkeep. Adapt cleaning methods to meet evolving distribution center needs and standards.

Conducted precise inventory counts, analyzing discrepancies to enhance stock accuracy. Implemented data-driven strategies, resulting in improved inventory management. Streamlined inventory processes, reducing count time while maintaining high accuracy. Identified and resolved stock issues, contributing to cost savings. Meticulously tracked inventory levels, ensuring optimal stock maintenance. Collaborated with team to minimize errors and enhance overall efficiency.

Executed precise welding techniques, ensuring structural integrity. Implemented safety protocols, reducing workplace incidents. Collaborated on complex projects, meeting tight deadlines. Analyzed blueprints to determine optimal welding methods. Conducted quality control checks, maintaining high standards. Troubleshot equipment issues, minimizing downtime. Proposed innovative welding solutions, enhancing efficiency. Adapted to new technologies, improving productivity. Developed cost-effective repair strategies for equipment maintenance. Ensure timely delivery of goods, achieving a 99% on-time rate within 50 miles. Conduct item inspections, reducing returns by 15% through quality assurance. Coordinate with drivers to streamline routes, boosting delivery efficiency. Tier 2 CSR

IKEA, Winston-Salem, NC — Jun 2021 - May 2023

CSR

AETNA Insurance Group, Greensboro, NC — Apr 2020 - May 2023 CNC Machinist

MTA NYC Transit, New York, NY — Oct 2015 - Mar 2020 Resolved complex customer inquiries, fostering positive relationships. Streamlined communication processes, enhancing team efficiency and customer satisfaction. Implemented innovative solutions to recurring issues, reducing call volume and improving first-call resolution rates. Consistently exceeded performance targets. Mentored new hires, sharing best practices and fostering a culture of continuous improvement. Developed comprehensive product knowledge to better assist customers. Facilitated patient-provider communication, boosting satisfaction scores by 30%. Reviewed insurance details for 100+ patients weekly, ensuring accurate claim processing. Collaborated with remote teams to enhance service, reducing call times. Streamlined communication, leading to significant improvements in patient satisfaction. Worked with teams to optimize service delivery, achieving faster response times. Operated CNC machines to enhance precision, reducing waste and saving costs. Maintained CNC equipment for optimal performance, minimizing downtime. Collaborated with engineers to refine designs, improving production efficiency. EDUCATION

Technical School in Welding

GTCC, Jamestown, NC — Jul 2023 - Dec 2023

COURSES

Welding

GTCC — Jun 2023 - Dec 2023

ADDITIONAL INFORMATION

Certifications and Licenses

EPA Universal Certification

Certified Pool Operator

MCSE

Driver's License

Guard Card

National Institute for Certification in Engineering Technologies EPA Certification

CompTIA A+

HVAC Certification

ITIL Certification

Welding Certification

AWS D1.1

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