Data Entry Customer Service
Resume:
Michna Duval
Miami, Florida
305-***-**** ***********@*****.***
SUMMARY
Results-driven professional with experience in management, customer service, and security. Proven track record of successfully leading teams and improving operational efficiency.
SKILLS
● Typing Speed: 44 WPM
● Supervision/Management
● Scheduling
● Relationship Management
● Professionalism
● Leadership
● Computer Literacy (Word, PowerPoint)
● Communication/Customer Relations
● Multi-tasking
● Organizational
● Clerical
● Phone Etiquette
● Infection Control
● Data Entry
EDUCATION
● Bachelor's Degree in Health Care Administration, Ashford University
(2019)
● Associate's Degree in Business Administration, Miami Dade College
(2016)
● High School Diploma, Miami Edison Senior High School (2011) PROFESSIONAL EXPERIENCE
Enterprise Accounts Portfolio Manager - HCA (EAPM), Allied Universal (East Florida)
August 2023 - Present
● Foster relationships with client contacts and work with all levels of the association to identify and resolve issues.
● Ensure contract compliance and provide guidance to client corporate security groups.
● Conduct audits and analysis of financial and operational controls.
● Oversee accounts receivable process and prioritize tasks to meet deadlines.
Security Manager/Coordinator, Allied Universal (Kendall Hospital) January 2022 - August 2023
● Managed day-to-day operations, conducted interviews, and oversaw the onboarding process.
● Participated in staff training and disciplinary actions.
● Responsible for payroll and scheduling using WinTeam software.
● Assisted the client with investigations and video footage requests. Operations Manager (Security), Kent Services
January 2021 - January 2022
● Managed 37-40 accounts payroll.
● Monitored and updated open position tracker to conduct interviews.
● Processed terminations, vacations, and shift swaps.
● Scheduled officers and concierge services.
Operations Assistant (Security), Kent Services
August 2020 - January 2021
● Assisted operation managers with daily tasks.
● Scheduled and assisted with open positions.
● Assisted with terminations and clocking employees in/out.
● Monitored deficiency reports and set up post meetings. Site Supervisor/Manager of Security, G4S Secure Solutions February 2020 - September 2020
● Ensured quality of service and contract compliance.
● Constructed scheduling and vacation/buyouts.
● Collected data for spreadsheets and provided assistance to property management.
● Conduct investigations and analyze reports.
Armed Security (Lead), Security Alliance
September 2018 - April 2020
● Supported manager with daily operations.
● Conducted on-site training and communicated with employees and guests.
● Assisted with resolving staff and resident concerns. Health Transportation Coordinator (Temp), Logisticare February 2018 - April 2018
● Supported department lead with daily operations.
● Scheduled emergency transportation for patients/clients.
● Communicated with employees, clients, and providers for same day re-route.
Dispatch Operations, Allied Universal Security
May 2017 - March 2018
● Conducted reception/front desk operations.
● Supported supervisor during scheduled shift.
● Communicated telephonically and via digital walkie-talkie. LANGUAGES
● English (proficient in reading, writing, and speaking)
● Haitian/Creole (proficient in speaking)
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