Administrative Support Customer Care
Resume:
Objective
To use my skills and experience to provide a superior level of executive administrative support while looking for innovative ways to improve current business functions. Attributes
20+ years of administrative support experience
Calendar management proficiency
Detailed expense and invoice processing
Proven ability to multitask and deliver results
Self-motivated professional
Excellent interpersonal and communication skills
Strong Project Management skills
Solid team player who can work independently
Professional Experience
OCT 2019 – PRESENT
Administrative Assistant (Operations Site Coordinator) / Ally Financial, Jacksonville, FL
Provide administrative support to 6 Directors in Auto Customer Care Group and Jacksonville Deposits Customer Care
Provide administrative support to 9 Operations Managers and multiple Matrix Partners across the Customer Care & Experience Team
Back up support to Executive Directors and Customer Care & Experience Admin Team
Prepare various monthly reports and presentations using SharePoint, Excel and Power Point for Directors and Operations Managers
Onboarding new hires, by facilitating and auditing Form I-9 process
Order and maintain supplies for multiple teams
Assist with DE&I initiatives as Communications Lead for Employee Resource Group in Jacksonville and National Chapter
Create, manage, and implement innovative tools for employee engagement
Assist engagement teams with sitewide events
JAN 2018 – OCT 2019
Operations Administrative Assistant / Ally Financial, Jacksonville, FL
Provided administrative support to 4 Operations Managers
Back up support to Director Admin, including back up admin support to 3 Directors of Auto Customer Care
Maintained employee database in Excel for 275 employees TANYA
HENRY
195 Tortuga Bay Drive
St. Augustine, Florida 32092
*************@*****.***
2
Prepared various monthly reports using SharePoint and Excel for 3 Directors and 4 Operations Managers
Completed I-9 process for new hires
Maintained Control Cabinet, over 30 paper and electronic files retained for compliance and Quality Testing o Provided and track testing samples given to Quality Control
Prepare documents for Iron Mountain offsite storage
Created, managed and implemented tools for employee engagement
Co-Lead on special projects for Employee Resource Group
Assisted Account Servicing teams with daily reporting and compliance duties SEPT 2016 – JUN 2017
Administrative Assistant / The Home Depot (SSC), Atlanta, GA
Supported Labor Relations Director & Associate Relations Director
Scheduled, organized and managed demanding calendars for two Directors
Coordinated all travel arrangements for two Directors
Processed expense statements for Directors and two Senior Managers
Provided administrative support to Labor Relations Senior Managers
Established and maintained official documents and records
Used Excel and PowerPoint to build, format and distribute monthly and quarterly reports
Reviewed and approved expenses and maintained expense report spreadsheet APR 2005 – SEPT 2016
Administrative Specialist / Georgia Power Company, Atlanta, GA
Supported Director of Products & Services
Organized demanding calendars and travel itineraries
Created agenda for monthly staff meetings
Responsible for coordinating offsite events for up to 30 people
Managed all correspondence including mail, phone calls and emails
Processed expense statements, invoices and procurement cards AUG 2003 – APR 2005
Executive Administrative Assistant / Southern Company Services, Atlanta, GA
Supported Vice President of Human Resources
Responsible for scheduling, organizing, and managing calendars
Provided administrative services to the Georgia Power Company medical room
Received, documented, and cataloged inbound medical files
Reconfigured and organized filing process resulting in improved file recovery Education
AUG 1998
Liberal Arts / Northampton Community College, Bethlehem, PA Skills
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook), MS Teams, MS Forms, Zoom & SharePoint
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