Customer Service Manager

ANNMARIE SCHAUER

***************@*****.*** 773-***-**** Fox Lake, IL 60020

Professional Summary

Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.

Skills

Experienced in Mediating Disputes

Effective Organizational Skills

Rapid Skill Acquisition

Accurate Data Entry

Proficient in Microsoft Word

Excel Proficiency

Proficient in Outlook Tools

Call center customer service

Account management

Experience

Menards Inc. - Home Improvement Fox Lake, IL

Customer Service Cashier

02/2024 - 09/2024

Built and maintained productive relationships with employees.

Answered customers' questions and provided information on store procedures or policies.

Maintained current knowledge of store promotions to highlight sales to customers.

Trained new cashiers on proper use of registers and store policies.

CompX Timberline Grayslake, IL

Customer Service Manager

06/2021 - 03/2022

Order entry/data entry, inbound & outbound calls

RMA's, Quotes, all customer inquiries

High volume multi-tasking, Outlook, Excel, Syteline

Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Resolved customer inquiries and complaints requiring management-level escalation.

International Toner Corp. Buffalo Grove, IL

Returns Manager

11/2012 - 04/2016

Implemented procedures for logging and processing shipping labels through all logistic companies

Scheduled/created BOL for shipping/receiving

Authorized and processed all returns

Credit/Debit accounts and maintained positive rapport with clients

Supervised returns processors in warehouse, developing procedures for better organization

Proficient with Outlook, Word, and Excel, creating documents and spreadsheets for department progression

Massage Envy Lake Zurich, IL

Wellness Specialist

05/2012 - 10/2012

Helped clients set and achieve health and wellness goals

Documented health forms and patient conditions

Successful with commission based membership sign-up

Confirm and schedule appointments, answer phones

Clinic duties including stocking and cleaning for therapists

7-11 Convenience Store Lake Zurich, IL

Assistant Store Manager

04/2007 - 08/2009

Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries

Trained and managed associates in customer service and sales techniques

Scheduled shifts and processed payroll

CBI Incorporated Buffalo Grove, IL

Benefits Specialist

09/2005 - 02/2007

Checked employees' benefits enrollment for accuracy and compiled packages

Processed assigned accounts employees' benefits

Sorted and pulled paperwork, pamphlets and other documents for assigned companies

Proof read and assured documents were packaged and boxed properly for mailing

Kemper Insurance Long Grove, IL

TelePlus Representative II

05/1999 - 08/2005

High volume call center, receiving 50-80 calls per day, processing claims for commercial liability, work comp, and auto

Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response

Logged call information and solutions provided into AS400 database

Resolved issues by coordinating with claims adjustors

Performed general office duties with the ability to multi-task in fast paced environment

Education

Lewis University Romeoville, IL

Organizational Behavior

01/1998

College Of Lake County Grayslake, IL

Psychology

01/1995

Lake Zurich Senior High School Lake Zurich, IL

High School Diploma

01/1993

Activities and Honors

Raised donations for United Way Advocacy program in 1995. The program has grown 72% since then!

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