Customer Service Technical Support
Resume:
Bianca Griffin,
CMA
Houston, Texas
****************@*****.***
Skills
• Slack
• Google Suite
• Microsoft Suite
• Apple Software
• Zendesk
• Teams
• Interpersonal skills
• Customer Service
• Inside Sales
• Written and verbal communication
• Medical terminology
• Cold calling
• Technical support
• HIPPA compliance
Experience
APRIL 2021 – CURRENT
Community engagement coordinator / [The Village Life Prep 501(c)(3) - Houston, Texas]
• Demonstrate excellent customer service as well as an understanding of and commitment to core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self- determination, and stewardship; practice these values in relations with internal and external customers.
• Creates and implements a Community Engagement Plan annually to cultivate and develop meaningful relationships for the organization via event participants, donors, local businesses, and community members
• Represents the agency at external events and builds relationships in the community that lead to financial support
• Identify and manage 3rd party fundraising initiatives including various donation drives, ensuring in- kind is properly tracked and recorded -
• Act as a primary point of contact for all requests for volunteerism including telephone, voicemail, email and written requests in a timely manner
• Schedules, manages and oversees volunteerism initiatives including tracking volunteer hours, completing reports as scheduled and/or requested
2
AUGUST 2019 – APRIL 2021
Client Care specialist / [Any Lab Test Now - Houston, Texas]
• Cold calling
• Establish trends and workflows
• Communicate effectively about various insurance plans and coverages
• Work closely with the account managers and member engagement team to provide client feedback for future marketing campaigns
• Administer drug and alcohol testing
• Process background checks
• HIPPA compliance and PHI
• Accurately input necessary client information into an online system
• Create excel spreadsheets for various employers
• Meet team and personal qualitative and quantitative targets
• Initial Telephonic Intake and triage to the appropriate lab location
• Serve as a day-to-day contact for escalated clients MAY 2016 – AUGUST 2019
Technical support specialist / [Verizon Wireless- Houston, Texas]
• Help customers identify and resolve problems with products by phone, through e-mail, or in person.
• Escalate complex problems to appropriate staff member or department.
• Guide customers through the installation and updating of software and hardware.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
Education
MAY 2018
Medical assistant / [Lonestar College- Houston, Texas]
Contact this candidate