Customer Service Bus Driver
Resume:
Lindsey Miller
Hesperia, CA
***************@*****.***
Work Experience
Bus Operator
InnovAge-San Bernardino, CA
March 2024 to Present
• Loads and unloads participants in and out of InnovAge vehicles and assists participants into and out of their homes in adherence with InnovAge policies.
• Transported participants to all appointments that have been pre-arranged by the dispatcher.
• Delivers in-home meals, supplies and medications to participants, ensuring that the correct participants receive the correct parcels.
• Assists participants into their homes and helps with simple tasks when necessary and appropriate, such as; helping participants with outerwear and moving of items that are obstructing walking paths.
• Keeps Dispatch updated on all events of their assigned routes. Courtesy Bus Driver
Avis Budget Group-Los Angeles, CA
August 2023 to Present
• Transported customers to / from the airport terminal and the rental car facility.
• This includes greeting and assisting customers with loading and unloading belongings onto and off the bus.
• Communicating various stops or other important information along the LAX route and about the next steps in their car rental experience while providing excellent customer service. Dispatcher/Bus Driver
Omnitrans-San Bernardino, CA
November 2022 to Present
• Managed daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Provided customer support by answering questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Handled emails, inbound calls, and outbound calls Dispatcher
PT - Performance Team-Mira Loma, CA
September 2021 to March 2022
• Worked closely with customers to resolve issues and complaints in a timely and effective manner.
• Answered a high volume of incoming calls and emails from customers who had delivery issues.
• Scanned documents and saved in database to keep records of essential organizational information.
• Scheduled and dispatched drivers to certain areas.
• Dispatched workers and crews to assigned locations.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained up-to-date knowledge of drivers' routes and schedules.
• Checked that each scheduled route was appropriately covered by delivery drivers. Customer Service Representative
Universal Logistics Holdings Inc.-Fontana, CA
April 2021 to August 2021
• Verified hours worked, attendance, and pay adjustments and posted information into designated records.
• Issued employee paybacks and statements of earnings and deductions.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Dispatched work orders seamlessly by carefully monitoring schedules
• Organized daily assignment and schedules for drivers
• Kept track of leave time, such as vacation, personal and sick leave, for employees.
• Transcribed phone messages and relayed to appropriate personnel. Security Guard
American Corporate Security, Inc.-Long Beach, CA
March 2020 to December 2020
• Followed American Corporate Security INC standard duties and procedures
• Prepared detailed incident reports to facilitate appropriate follow-up.
• Verified guest and vendor identifications at each entry
• Reliable security guard with solid record protecting personnel and assets.
• Trained in CCTV monitoring, foot patrols and visitor screening. Prevent security issues by checking vehicle and personnel thoroughly
• Answered calls from automatic routing system and took basic information from callers.
• Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates. Cashier and Stocker
Walmart-Hawthorne, CA
June 2017 to December 2018
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Answered calls or emails from customers and assisted with special requests or resolving complaints.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Issued refunds, merchandise exchanges, and price adjustments in compliance with store.
• Obtained scanned records and uploaded into database.
• Executed excellent sales floor merchandising and selling.
• Removed defects, such as chips, burrs and lap corroded and pitted surfaces.
• Removed trash, swept and mopped floors for professional appearance. Education
High school diploma or GED in nursing
Los Angeles Trade Technical College
February 2011 to April 2011
Diploma
Los Angeles Senior High Education - Los Angeles, CA September 2005 to August 2008
Skills
• Freight Experience
• Warehouse experience
• Operating Systems
• Administrative experience
• Customer service
• POS systems
• Customer service
• Paratransit
• Driving
• Load & unload
Certifications and Licenses
First Aid Certification
CDL B
CDL
Driver's License
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