Customer Service Product Quality

TIMOTHY MCDUFFIE

**** ***** **** **. *********, FL 32141 386-***-****

***************@*****.***

Use 16 years of marine production experience to improve product quality. Expert QC knowledge of mechanical and electrical boat systems including: 380 Realm, 330 Outrage, 320 Vantage, 285 Conquest, 325 Conquest. Proven team player that creates a quality-focused environment, minimizes cost, reduces waste and delivers superior products to clients. EXPERIENCE

JULY 2022 – CURRENT

PICKUP FINISHER, BOSTON WHALER, INC.

Repair and resurface gelcoat, corian, acrylic and stainless steel marine surfaces multiple miles of Boston Whaler production lines. Other duties as mentioned below during a previous work period. DECEMBER 2020 – AUGUST 2021

WARRANTY TECHNICIAN, EDGEWATER POWER BOATS

Analyze customer complaints to determine a resolution and root cause of failure. Ensure all customer warranty issues are inspected and tested in detail to confirm optimal results. FEBRUARY 2018 – OCTOBER 2020

QC WATER TEST CAPTAIN, BOSTON WHALER, INC.

Conduct in-process, water test, and final inspections for a production roll time of 10 hours by confirming and measuring exact specification per ABYC, NMMA and Boston Whaler quality standards. Communicate non-conformities to line staff by applying technical knowledge of production quality standards to determine root cause and recommend line production changes to permanently correct errors.

Document, research, and report trends. Communicate and train employees on quality standards and expectations. Adjust policies and implement manufacturing best practices. Submit ECR’s to improve quality and customer satisfaction.

Liaison with sales, customer service, engineering, and management to provide critical data for trends that affect quality expected by client. Offered solutions to align with Lean initiatives. 2

JUNE 2013 – FEBRUARY 2018

PICK UP FINISHER, BOSTON WHALER, INC.

Repair and resurface gelcoat, corian, acrylic and stainless steel marine surfaces multiple miles of Boston Whaler production lines.

Used spray equipment, grinders, buffer and specialty tools to remove, repair and reinstall repaired components.

Adhere to safety protocol and PPE standards when handling solvents, paints and hazardous materials. Maintained an organized and accountable safe environment. APRIL 2010 – MARCH 2013

PARTS PULLER, SEA RAY BOATS, INC.

Remove and store small parts, decks and hulls from molds using overhead cranes to maintain roll time requirements.

Flipping and weighing decks using rotisserie. Manage parts and hulls with forklift, tractors and scissor lifts.

Grind hull, deck interior, bulkheads and floors within exact specifications to ensure final product met quality standards.

Handle materials and equipment with a safety focus, following and exceeding all production and manufacturing process standards.

AUGUST 2007 – APRIL 2010

FINISHER/MOLD SHOP TECH, SEA RAY BOATS, INC.

Sand, repair, and resurface patterns to required finish. Repaired and resurfaced damaged areas of gel coat, acrylic, wood cabinetry and stainless steel surfaces. Removed and repaired failed water test products to bring to quality finisher standards. Operated under tight turn-around times to deliver for retest.

Demonstrated a quality and safety focus in all operations including handling hazardous waste. Followed standard operating procedures for production requirements. SKILLS

● Expert in marine equipment use

● Navigate and water test large boats

● Large boat fork lifts

● Travel lift operations

● Safe boat operations

● ABYC Standards ● Marine electrical

● Basic marine electrical

● Marine gas engines

● Marine support systems

3

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