Store Manager Assistant

SALMAN ANWAR

Houston, TX 832-***-**** *************@*****.***

FOCUSED STORE DIRECTOR

District Manager • Regional Manager • General Manager • Sales Director

Team Leadership • Employee Development • Inventory Optimization • Operational Excellence

Exceeded Sales Goals • Achieved High Close Rate • Increased Tailoring Center Efficiency

Awarded for Outstanding sales and Service for 7 consecutive years ( 2011-2017).

WORK EXPERIENCE

Conn's, Conroe Sep 2023 - present

Assistant Store Manager

●Enhanced average invoice value to $2,200, exceeding $2,000 target via exceptional service.

●Secured a 14% lease-to-own conversion rate, surpassing the 13% goal with effective training.

●Drove repair sales agreements to 14%, exceeding the 12% target.

●Achieved an impressive 21.5% close rate, significantly surpassing the ambitious goal of 21%.

●Managed a dynamic team of over 25 skilled sales professionals across various departments and locations, fostering collaboration and driving exceptional performance.

●Strategized and meticulously implemented innovative sales initiatives alongside Senior Leaders, significantly boosting overall profitability and substantially increasing profit margins.

●Developed monthly performance incentives that motivated staff and aligned with growth.

Jos. A. Bank May 2018 - June 2023

Assistant Store Manager

●Surpassed $176 spend goal per transaction, achieving $427 and maximizing profitability.

●Drove Net Promoter Score (NPS) response rate consistently above 3%, achieving an impressive overall score exceeding 85%, while effectively addressing and resolutely

●Streamlined online order processing, achieving under 10% rejection rates while maintaining fill times consistently under 24 hours to significantly enhance overall customer satisfaction.

●Managed the intricate scheduling for a diverse team of 13 skilled staff members, including both managers and part-time employees, to ensure optimal coverage and operational efficiency.

●Conducted 40-50 weekly client calls to engage and retain former and current customers.

●Exceeded transaction goals by averaging 7 units per sale against a target of 3.

●Achieved regional recognition as Texas's top Custom Suit seller, driving revenue growth.

●Increased custom suit sales store rank from #23 to #1 in a competitive market.

●Analyzed new business opportunities using "Retail Math" metrics such as Traffic Conversion Average Sale (TCA), informing strategic decisions that drive sales growth.

●Compiled comprehensive Store Performance Reports encompassing payroll management, UPT/IPT metrics, and category sales tracking to facilitate informed decision-making processes.

●Recruited, hired, onboarded, and meticulously trained a diverse group of full-time and part-time seasonal employees to cultivate a high-performing workforce precisely aligned with

●Directed workload priorities for two tailors to ensure timely delivery of custom orders.

●Served as SME for POS troubleshooting, streamlining operations and reducing downtime.

●Created pricing strategies and promotions for the Rewards program to boost customer loyalty.

●Developed a tailored Learning Center Program to enhance employee skills and service quality.

●Designed seasonal floor maps that optimized in-store visualization and product

Men's Furnishings March 2010 - April 2018

Manager

●Championed comprehensive loss prevention initiatives that cultivated a culture of environmental awareness, resulting in a remarkable reduction in theft by an impressive 17%.

●Exceeded ambitious sales goals by an impressive 200% annually from 2013 to 2017.

●Spearheaded a custom suiting initiative driving 20% sales growth in 2015, 2016, and 2017.

●Motivated and expertly coached a diverse team of 12 employees, fostering an inclusive environment where individuals consistently surpassed their ambitious sales targets.

●Managed shipping and receiving with 13 monthly transactions, ensuring timely deliveries.

●Oversaw comprehensive item pricing accuracy and meticulous inventory management to ensure that optimal stock levels of high-demand products were consistently maintained at all times.

●Maintained high team morale under pressure while preparing for peak traffic seasons.

●Recruited top talent as a scout, enhancing the team with skilled professionals.

●Redesigned floor layouts to enhance merchandising and elevate customer experience.

●Analyzed sales data to identify improvement areas and implement strategies.

●Assigned tasks based on strengths to optimize team contributions and enhance outcomes.

●Established vendor relationships to enhance communication and boost operational efficiency.

EDUCATION

University of Karachi

B.S., Biology

TECHNOLOGIES, SKILLS

Technologies: HighJump Software • Zoom • Microsoft Teams • Oracle Retail • POS Systems • Microsoft Office Suite • Google Workspace

Skills: Advanced Sales Training • Strategic Profit Maximization • High-Impact Customer Engagement • Dynamic Team Leadership • Innovative Sales Strategy Development • Performance Incentive Design • Cross-Departmental Collaboration • Profit Margin Enhancement • Customer Loyalty Programs • Retail Operations Management • Custom Suit Sales Expertise • High-Value Transaction Achievement • Net Promoter Score Improvement • Online Order Efficiency • Retail Workforce Scheduling • Client Retention Calls • Retail Performance Analytics • Tailored Staff Training Programs • Point of Sale System Mastery • Visual Merchandising Design • Loss Prevention Leadership • Annual Sales Growth Execution • Custom Suiting Initiatives • Inventory Management Optimization • Peak Season Traffic Management • Professional Talent Scouting • Vendor Relationship Management • Merchandising Layout Redesign • Sales Data Analysis • Team Strengths Utilization

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