It Support Technician
Resume:
Cover letter
Danny Schmitz
Edwardsville, Kansas 66111
*********@**.**.***
913-***-**** (Home) 913-***-**** (Cell)
Dear Sir/Madam,
I have extensive experience in contracted IT support roles and a proven track record of providing exceptional technical assistance. My experience working in diverse environments, including government agencies, corporate settings, and educational institutions, has enhanced my adaptability and problem-solving skills.
I have had contracted positions at SAIC, Exxon Mobil, Veterans Affairs, USDA and the Department of Homeland Security- USCIS. These experiences all required a prompt ‘one to one’ solution.
I excel at providing Deskside support by resolving hardware and software issues, and always verify usage before closing incident tickets.
I take pride in my ability to establish build a trust with all associates, by listening to their problems. I believe that my technical support goes beyond resolving technical problems; it involves relating to the associate, understanding their frustrations, and providing them with the reassurance that the issue will be corrected. I have consistently received positive feedback and have built lasting relationships with both clients and colleagues.
I look forward to the opportunity to make a contribution to the company. My technical expertise, dedication to customer satisfaction, and strong work ethic make me a good fit for this role.
Thank you for considering my application. I would welcome the opportunity to discuss the Desktop Support Technician position.
I have attached my resume for your review, and I look forward to the possibility of an interview.
I have a current Public Trust Clearance.
Resume
Danny Schmitz
IT Hardware / Desk Side Support Technician / Field Service Engineer
1300 South 105th St.
Kansas City, KS 66111
********@**.**.*** Home : 913-***-****
Summary
Certifications
Comp Tia A+, Net+, MCSA, MCP
End User Computing Engineer / Deskside Support
Install/configure PC desktop and peripherals (external storage, PDA, WAP, UPS)
Troubleshooting Windows (OS recovery, blue screen, system lock-up, device conflicts)
Troubleshoot HW/SW problems by working with users
Install/configure/upgrade Windows 95/98/XP/Win7/Win10/Win11
Optimizing Windows configurations (device drivers, virtual memory, temp files)
Installed and configured disk images; managed applications using Microsoft SCCM.
Networking
Configure wireless connectivity (802.11, 802.11x, infrared, Bluetooth)
Manage/maintain/optimize server hardware (RAID, defrag of volumes and partitions)
Troubleshooting server hardware-device settings and drivers
Monitor/analyze events, software update infrastructure and remote server management
Capture and Restore files and systems
Configure IPX/SPX, TCP/IP, FTP, SMTP, HTTP, HTTPS, POP3/IMAP4, DHCP, DNS, and WINS
Monitor/analyze events, software update infrastructure and remote server management
Manage user profiles and groups
Create and manage accounts using Active Directory
Troubleshooting user accounts, including resolving account lockouts and authentication issues
Provide access to shared folders, troubleshoot terminal services, and configure files system permissions
Work History / Professional Experience
Science Applications International Corporation (SAIC) Jan. 2024- Jan. 2025
Contracted employee to the FAA
Tech Dispatch -Deskside Support Technician at the Central Regional Office.
Responded to and completed assigned Service Now tickets.
Onsite tickets mainly consisted connectivity issues at the onsite workstation areas.
Occasional reimage of Operating Systems (Win 10 and Win 11 builds)
Remote support was completed using Beyond Trust (formerly known as Bomgar)
Remote sessions added Outlook Group Mail Boxes and basic packages for ‘new intake’ employees.
Exxon Mobil Grease Plant Sep. 2021- Jun. 2023
Contracted employee
End User IT Support Engineer / Stock Room Coordinator: duties included ordering all IT equipment for use in the Administrative Office and with the Managers of the plant production facility.
Conducted quarterly inventories. Prepare antiquated overstock for E-Waste / disposal pickup.
Load Windows build images on laptops / desktops for individual users and shared usage.
Applied User State Migration Tool to remotely ‘Capture’ user profiles. Transferred exiting employee profiles to replacement computers and shipped via UPS, then verified an encrypted in after arrival.
Sorted and securely stored all equipment onsite. (items being deployed, items that were usable overflow and surplus items) I completed 100% device inventories quarterly.
Maintained an inventory of replacement Hard Disk & Solid State Drives, configured display screens and PC cabling for workstation using port replicators / dockers.
Ensured ongoing IP continuity with 19 Wired Network Access Points.
Developed a personalized environment with the Administrative / Production Managers.
Veterans Affairs Administration Aug. 2020- Aug. 2021
Contracted employee
Deskside Support / Customer Service
Logistics : received, inspected, processed, labeled and entered devices into inventory. Approximately 3,500 laptops & 7,000 @ 24” external displays.
Imaged laptops prior to deployment.
Deployed PC’s and laptops at individual work stations (Installs, Moves, Adds and Changes).
Verified usage of same.
Resolved issues for Affected End Users using the ticketing process Service Now. (Snow)
USDA, Economic Research Service Feb. 2020- Jun. 2020
Contracted employee
Assisted Federal employees that were new hires, and those being transferred to the relocated K.C., Mo. Facility.
Verified the desktop software image, the user profiles and hard wired connectivity for the workstations.
Issued laptops and confirmed eVPN usage (remote logins).
Installed and setup network printers.
Sorted and stored all equipment onsite. (items being deployed, items that were usable overflow and surplus items) I completed 100% device inventories quarterly.
Maintained an inventory of replacement Hard Disk & Solid State Drives, display screens and PC cabling for workstation deployments.
IBM - Anthem Insurance Group Oct. 2017 - March 2019
Contracted employee
Provided hardware and software support for four departments. A total of 508 associates, and 1186 assets.
Ordered, Imaged and deployed PC systems and components for the groups.
Maintained the asset data base on a monthly basis, while maintaining a 97% accuracy rate. Resolved user issues onsite with the clients and over the phone or Remote sessions.
Developed a working trust and rapport with all of the staff members and associates.
On Site Focal for the facility.
United School District 500 Feb. 2017 - June 2017
Contracted employee
Maintained computer equipment including desktops and laptops, The hardware repairs on ChomeBooks involved the diagnosing of failures due to excessive use / misuse. (broken keyboards & display screens)
The Kansas City Star Newspaper July 2016 – Jan. 2017
Contracted employee
Assisted end users via Cherwell ticketing software
Supported computer builds that included Dell 9020, 620 -760-780, Surface Pro 3-4, Dell Laptops. The operating systems ranged from Win 95, XP, Win 7,8.10
There were a limited number of support calls for Apple products, IMac 5, Pro Book, iPads. The issues included upgrading to OSX, Hard reboots, password and data recovery
Connect / reconnect users computers to Network printers
Common requests pertained to the evaluation equipment failures; dual displays, keyboards, mice.
Department of Homeland Security : USCIS
Contracted employee Aug. 2011 – June 2016
Responsible for troubleshooting issues for users on an individual basis
Corrected issues ranging from logon errors to equipment failures
Supported Dell laptops and desktop PCs, and maintained both local and network printers
Resolved problems concerning LAN connectivity
Education
University of Missouri – B.S. Forestry / Land Management Practices (128 of 135 credit hours )
Letters of Appreciation
I’d like to take the opportunity to extend a thank you and congratulations to Danny for the great work he displayed in completing the Overland Park, KS 10% physical inventory. It was relayed that Danny is relatively new to the team and with that knowledge. It’s even more impressive that he completed the inventory in such a professional and efficient manner. He displayed great determination to ensure that he dotted all the I’s and crossed all the T’s to end with an overall 97.6% accuracy rate for this site. In addition to this, he made sure the inventory was completed within the scheduled timeframe-Thanks Danny
Angel Black, Advisor, Asset Management
Home Office – Tennessee
Anthem Group
Recommendation:
Your presence and dedication to assist our customers at USDA Beacon Building complex over the past months will be truly missed. Not matter how big or small the IT task was you was there to assist us.
Marcelle Coleman : IT Specialist : National Capital Region Phone: 202-***-****) : ********.*******@****.*** :
Letter of accommodation - Angel Black
Hi All,
I’d like to take the opportunity to extend a thank you and congratulations to Danny for the great work he displayed in completing the Overland Park, KS 10% physical inventory. It was relayed that Danny is relatively new to the team and with that knowledge, it’s even more impressive that he completed the inventory in such a professional and efficient manner. He displayed great determination to ensure that he dotted all the I’s and crossed all the Ts to end with an overall 97.6% accuracy rate for this site. In addition to this, he made sure the inventory was completed within the scheduled timeframe-Thanks Danny
Below is a quick summary of the analysis of the Overland Park 10% Inventory
Attribute Errors (of 5 critical fields – status, location, user, deploy CCC, deploy date)
-Errors include: 8 status/0 location/16 Userid/3 cost center/0 deploy date – 97.5%
Accurate – Details in “attribute accuracy” tab in attached spreadsheet
Record Errors : -6 of the 265 computers were not inventoried or found via SCCM – 97.7%
Combined Accuracy Rate – 97.6% - Meets Target
If you could review the 6 not physically inventoried or found via SCCM on the “record accuracy” tab.
If you are able to find any of them, I will adjust the findings for this site prior to distributing audit
findings on Monday of next week.
Great! Thanks for the quick updates.
Contact this candidate