Project Manager Warehouse

Timothy Sorrells

White House, TN • 615-***-**** • ***************@*****.***

Project Manager Warehouse Manager Water Restoration Supervisor Mold Remediation Supervisor

Growth-minded, innovative, and collaborative leader who excels at recruiting, training, and developing team members. Skilled at developing onboarding processes, training schedules and lean processes for warehouses. Driven to maintain best practices and KPIs for employees and vendors to ensure the best quality possible. Skilled in following IICRC guidelines for water mitigation and mold remediation as well as proper documentation needed for insurance carriers.

Core Skills: IICRC WTR, ASD, AMRT Certified, Inventory Management, Logistics, Negotiations, Route Planning, Auditing, FIFO / LIFO / JIT / WIP Inventory, Performance Reviews, Process Improvement, RF Scanner, Lean Principles, Leadership

Technical Skills: SAP, Microsoft Office, Warehouse Management Software (WMS), Tableau, NetSuite, DASH, Xactimate

Professional Experience

2022 to 2024 • PuroClean of Hendersonville

Project Manager / Supervisor

Communicate and negotiate with insurance adjusters to properly indemnify customers after their water, fire, mold and biohazard losses. Audit required documentation for insurance claims. Inspects new job leads using IICRC standards to map moisture and develop a scope of work. Properly onboard customers setting realistic expectations. Schedule all associated work including drying tech, demolition, and third-party contractors for reconstruction. Develop workflows and monitor for continuous improvement. Determine the best placement for containment to create drying chambers. Accurately calculate and place drying equipment within drying chambers to efficiently reach dry standard of affected materials. Record drying progress by using proper industry standard equipment and processes. Use Dash for jobsite documentation, workflow compliance and records keeping. Use Xactimate to invoice for work performed. Work with insurance adjusters for final payment. Facilitated TechTalk meetings and ensured the company vans were in ready state for emergency water mitigation jobs. Currently IICRC certified in WTR, ASD and AMRT.

2022 to 2022 • Kyowa America Corporation

Warehouse Manager

(Division closed unexpectedly soon after I was hired and moved back to Japan)

2021 to 2022 • Milestone Technologies, Inc. (Facebook)

Data Center Warehouse Site Manager

Convey instructions to team members and seek collaboration from members while managing capacity and utilization for assigned tasks during normal operations. Address customer needs while working within constantly changing priorities. Schedule pickups and deliveries for products and materials needed. Forecast consumables needed for operations and ensure vendors are capable of meeting demands. Lead and direct weekly tool talks and safety training. Develop reports outlining activities contributing to company operations. Hire and develop 33+ employees in the warehouse.

(Milestone lost contract with Facebook)

●Maximized customer satisfaction by resolving inquiries and escalations promptly and providing weekly service reviews.

●Monthly clean return audits.

●Surpassed Facebook needs and requirements using communication, leadership, organization, and time management skills.

●Met and exceeded SLAs based on Facebook expectations by developing an operational team strategy.

●Reduced costs by negotiating pricing with truck lines.

2019 to 2021 • DHL Supply Chain, Inc.

Warehouse Operations Manager

Utilized forecasted product demands to generate daily labor plans. Conveyed daily production needs and reviewed prior day key performance indicators. Ran KPIs three times during shifts to determine standing in relation to daily expectations. Managed and directed 50+ employees while overseeing 3PLs and working with SAP Software. Employ Kronos to maintain timekeeping, vacations, and attendance records. Notified customers of tracking information and relevant updates for shipments. Developed and wrote KPIs based on customer SLAs. Conducted CAPA for warranty items and missed shipments. Controlled and located inventory based on customer demands using SAP.

●Ensured production goals were met by developing time flows to better position the workforce.

●Prevented bottlenecks causing reduced production by using KPIs to better allocate the workforce.

●Improved team performance by monitoring employee productivity and providing constructive feedback and coaching.

●Identified processes to apply continuous improvements ensuring daily goals were met.

(Left after presented with opportunity to work at Facebook)

2002 to 2019 • ReMedPar

Warehouse Manager

Assigned inspections to supervisors and presented findings at monthly safety meetings. Implemented a min / max using color-coded tabs to indicate when items need ordering. Identified inventory by developing and implementing control numbers. Implemented 5S workplace organizational and housekeeping methods. Utilized KPIs to move employees ensuring customer needs were met. Developed layout plans for racks and installed signage in multiple locations. Integrated a barcoding system from start to finish.

●Promoted workplace safety by implementing a Back to Basic Safety (BBS) Program.

●Reduced costs by 10% within the first month by developing and implementing warranty receiving and processing procedures.

●Motivated and rewarded employees by developing production standards and progressive reinforcements.

●Saved 20% annually in raw material purchases by developing new point of assembly processes.

●Built a top-performing team by hiring, training, and motivating team members.

(After 17 years they moved to North Carolina)

Education & Professional Development

Bachelor of Science in Management, Clemson University, Clemson, SC

Forklift Certified OSHA 30 Dangerous Goods Certified, Class 9 ISO Certified Lean, Kaizen, Six Sigma, 5S Certified IICRC WTR Certified IICRC ASD Certified IICRC AMRT Certified

White House, TN • 615-***-**** • ***************@*****.***

Contact this candidate