Customer Service Administrative Support

ANTOINETTE DAVIS

********************@*****.*** 864-***-****) 189 N Forest St. Spartanburg SC 29301 OBJECTIVE SUMMARY

My objective is to gain a customer service/administrative support position in which I may utilize my customer service and administrative support experience. I look forward to utilizing my communication skills and efficient task management to effectively execute targeted daily tasks of business operations. I am in search of a support position that serves to exercise correspondence that may present a positive contribution of integrity and top level support in a prospective company and their business function. QUALIFICATIONS & SKILLS

● Payroll support - assisted with payroll preparation; entered data into cumulative payroll documents and reports; accounts payable.

● Updated and maintained status reports for management evaluation and tracking, administrative support

● Quickbooks experience

● Highly motivated, self-starter.

● Works well with others and naturally engages in team building practices.

● Extreme organization and a passion to function in an efficient and effective work environment.

● Experienced in Microsoft Office (Outlook, Excel, Word, Power Point)

● Data entry, purchase orders, invoicing, filing, record keeping, scheduling, professional office experience.

● 20+ years of experience in customer service.

● Demonstrates a strong work ethic and flexibility in various challenges.

● Strong organizational skills and attention to detail; event planning background.

● Works well without supervision.

● Effective in problem solving and brainstorming of solutions most beneficial to the company. EXPERIENCE

HOLIDAY INN, Lancaster, PA 2021 – 2022 Housekeeping Supervisor

● Responsible for weekly scheduling of housekeeping associates.

● Coordination of daily operations, data entry.

● Responsible for key logs, supplies, ordering/receiving and stocking.

● Housekeeping Inspections - inspecting of rooms to ensure that they meet IHG company standards. ● Directed housekeepers with daily task lists and ensured that tasks were executed. ● Ensured all areas of the hotel were presentable and in accordance with IHG company standards. ● Communicated with front desk agents, sales department, and events/banquets department the room status/availability

● Operated as lead point of contact for any and all matters specific to the housekeeping department.

● Coordination of room attendance, assisting reception/front desk agents in preparation for room availability.

● Reported all maintenance issues through QUORE and recorded all lost & found items and actively pursued finding owners to items.

PHASE II LIVING, Baltimore, MD 2015 –2018 Case Manager

● Assessed clients case and treatment needs, developing, monitoring and evaluating treatment plan

● Developed trusted relationships with clientele and staff.

● Communicated clearly the progress of treatment plans, facilitating interdisciplinary approaches.

● Effectively communicated and efficiently corresponded to clients needs and staff requests. ● Monitored staff performance.

● Admitted new clients by reviewing records and applications, conducting orientations, trainings and groups

● Possessed strong ability in analyzing information and providing solutions to problems. PHASE II LIVING, Baltimore, MD 2012 – 2014 Administrative Assistant

● Coordination of admission process, obtained client information, data entry and payment processing.

● Developed filing systems, client databases, retention systems, daily correspondence tracking.

● Handled client related issues (questions, needs).

● Primary liaison between client, agencies, and department to ensure effective communications.

● Recording of details to client contacts and follow up action taken. GREATER PHILADELPHIA REGIONAL SERVICE OFFICE, Philadelphia, PA 2007 – 2009 Administrative Assistant

● Provided the full range of administrative support; acted as liaison for board members and sales.

● Managed tracking system to manage supply inventory, customer records, company files. ● Created spreadsheets to improve inventory management and accurate data reporting. ● Demonstrated strong work ethic and customer relations.

● Promoted long-term goals of customer’s loyalty and satisfaction. EDUCATION

HUMAN SERVICES (Accredited) 2014-2015 Howard Community College, Columbia, Maryland HIGH SCHOOL DIPLOMA 1994 Philadelphia Board of Education, Philadelphia, Pennsylvania PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

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