Social Media Content Writer
Resume:
ANNA
AVANCINI
Nationality
Russian
Ostrovského 3167/36B,
Prague, Czech Republic
Date of Birth 07/20-10/20 Content writer (ManyPixels) May 23, 1997
Phone
Language Spoken Listening Written Reading
Russian Native Native Native Native
English C2 C2 C2 C2
Czech
German
Korean
B1
A2 A2 A2 A2
A2 A2 A1 A2
B2 A2 B1
****.**********@*****.***
Anna Avancini
Website:
Shift management
Team management
Establishment of processes for the entire
operation of support on social media
platforms
Billing training
Video editing
Proofreading, copywriting, editing
Phone: **********@*****.***
Address
Working with GraphCMS to produce articles for ManyPixels' blog Producing on average 10-12k words per month on a wide range of topics concerning design
PROFILE
JOB EXPERIENCES
2015-2019 Anglo-American University of Prague
BA in Journalism and Communications
08.2017-
01.2018
Exchange Semester in Journalism
Hankuk University of Foreign Studies in
Seoul, South Korea
EDUCATION
Computer skills Key Achievements + Additional skills SKILLS
SOCIAL MEDIA
Microsoft office (Word, Powerpoint, Excel)
Asana, Slack
Adobe premiere
Zendesk, Intercom
Amazon S3
Coralogix
MongoDB
Stripe
06/18-10/18 Copywriter (Lipa Learning)
Writing creative stories for children aged 2-9 of various lengths Proofreading stories in English & Russian
Assisting with voice over recordings in Russian
12/21-03/24 Support Shift Manager (Riverside.fm)
Being the main point of contact for questions and inquiries from agents on shift as well as stakeholders from other departments Assigning chats/emails in Zendesk to agents on shift based on segmentation
Acting as a social squad lead
12/20-12/21 Customer Support Agent (Riverside.fm)
Providing customer support to users via Intercom via chat and email Assisting users with product-related questions as well as technical troubleshooting
Utilizing software such as AWS, MongoDB, Jira to make changes/fixes to users' recordings on the backend and report issues to the technical team 04/24-Now Support Team Lead (Riverside.fm)
Overseeing and being directly responsible for 6 agents on the support team
Owning the crisis procedure on shift
Conducting weekly 1:1 meetings with agents to set up goals, identify blockers, provide assistance and plan agents' development within the department
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