Customer Service Employee Relations

Professional Experience

Feast & Fettle - August *024 - January 2025

●Recruiting: Post job openings, partner with managers to identify candidates, correspond with candidates, conduct interviews, and hire the right talent for all roles.

●Onboarding: Send offer letters, welcome messages, review background checks, and ensure new hires are ready to thrive from day one.

●Employee Orientation: Conduct engaging new hire orientations to equip new employees with the tools, resources, and confidence to succeed.

●HR Programming: Support day-to-day programming and contribute to initiatives that enhance the employee experience.

●Employee Relations: Build meaningful relationships across the organization and provide day-to-day support for employees at every level.

●Technology and Automation: Simplify and improve processes by leveraging technology.

●Strategic Projects: Collaborate with the People Team on company-wide projects that drive growth and engagement.

●Customer Service: Approach employee support with a hospitality mindset, ensuring everyone feels heard and valued.

Claflin Company - November 2020- April 2021

Picker/Packer Job Responsibilities:

Pulls and packs product based on daily orders.

Meets specifics of customer orders in a timely manner.

Keeps products separated, organized and in good rotation.

Monitors product quality frequently, reporting problems to mitigate safety issues.

Operates various pieces of equipment (i.e. Bendi, Palletizer, Dolly Loader, Pallet Wrapper, Forklift, and Electrical Pallet Jacks).

Reports any mechanical problems.

Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes.

Follows good manufacturing practices and required work safe practices.

Maintains a clean, sanitary, and safe work area.

Performs other duties as assigned.

Picker/Packer Qualifications / Skills:

Scanning and sorting outgoing stock

Pulling, packing, and loading

Receiving, stocking, and stacking

Ability to lift up to 50 pounds

Standing and walking for long periods of time

CVS - August 2017 - March 2019

●Answers questions and resolves issues based on phone calls/emails from members and employer groups about Flexible Spending Accounts.

●Works collaboratively with members and colleagues to deliver world class customer experience.

●Educates & assists with member portal.

●Provides members with related information to answer the unasked questions, e.g. member portal, flexible spending eligible expenses according to plan, etc.

●Documents and tracks all contacts, events, and outcomes with members using appropriate systems and processes.

●Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems.

●Takes immediate action when confronted with a problem or made aware of a situation.

Certifications/Diplomas

●West Warwick High School - High School Diploma

References available upon request

Contact this candidate