Administrative Assistant Customer Service
Resume:
Deborah Bell
*************@*****.***
Personal Details
Driver's License: None
Eligible to work in the UK: Yes
Highest Level of Education: A-Level or equivalent
Work Experience
Administrative Assistant
Lincoln Bagel Co-Lincoln, Lincolnshire
June 2024 to January 2025
As an Administrative Assistant at Lincoln Bagel Co., I have provided comprehensive administrative support in a dynamic food service environment.
My key responsibilities included:
• Customer Service: Engaging with customers to ensure a positive experience, handling inquiries, and resolving issues efficiently.
• Office Management: Maintaining organized files and records, managing inventory levels, and ensuring office supplies were readily available.
• Data Entry and Reporting: Accurately generating reports and assisting in the preparation of financial documents.
• Task Coordination: Supporting team members with various administrative tasks, including managing schedules, preparing correspondence, and assisting with event planning.
• Rota Management: Creating and managing weekly shift rotas to ensure optimal staffing levels. This involved analyzing employee availability, balancing workload across the team, and making adjustments as necessary to accommodate requests and fluctuations in business demands. Night Care Assistant
OSJTC Ltd-Lincoln, Lincolnshire
June 2024 to October 2024
As a Night Care Assistant working 12-hour shifts, I embrace the opportunity to make a significant impact during the night. This role involved providing compassionate care while engaging meaningfully with residents and their families. The extended hours allow me to form deeper connections, ensuring each individual feels supported and valued throughout the night. I actively listened to residents during my shifts, encouraging them to share their thoughts and experiences. These interactions are essential in creating a warm and trusting environment, where residents feel comfortable expressing their needs. I understand that the night can be isolating, so I strived to be a reassuring presence, ready to engage with them in conversation or provide companionship. In addition to personal care, I take pride in communicating openly with families. I provide updates and reassurance about their loved ones' well- being, fostering a strong connection that helps them feel involved and informed, even during late hours. Working 12-hour shifts has taught me the importance of resilience and dedication. It’s a demanding role, but I find fulfilment in knowing that I am making a difference. Whether it’s sharing a laugh, offering a listening ear, or simply being present, I aim to enrich the lives of those I care for, ensuring that every night is a positive experience.
Customer Service Manager
Lincoln Bagel Co.-Lincoln
August 2022 to April 2024
As a customer service manager, I learnt about handling busy shifts and the importance of multitasking and maintaining a positive attitude, even during peak hours. I approach every interaction with enthusiasm and a smile, knowing that a friendly demeanour can brighten someone’s day and I’m committed to ensuring that every customer leaves with a smile.
I also worked as a waitress, I thrive on creating memorable dining experiences for my customers through genuine interaction and attentive service. My role involves not just taking orders, but also engaging with the customers to ensure they feel welcomed and valued. I take pride in remembering regulars and their preferences, which helps build rapport and enhances their overall experience. I believe that great service goes beyond just delivering food; it’s about building connections. I actively listen to customers, addressing their needs and preferences, whether it’s recommending a dish or accommodating special requests. My ability to communicate effectively allows me to create a friendly and inviting atmosphere, making each guest feel at home. Being able to work as a waitress allowed me to do my job as a manager more efficiently, learning all the ins and outs of the jobs to strategise more effectively. Health Care Assistant
The Grove Care Home-Lincoln
October 2022 to December 2023
Working nights
Volunteer
Church-Lincoln
July 2021 to June 2022
I only volunteer on Sunday mornings, I clean kitchens, welcome people in and makes refreshments for people such as teas, coffees and juice.
Education
Bachelor's degree in Health and Social Care
Online - Lincoln, Lincolnshire
March 2024 to Present
A-Level or equivalent in Access Course
Lincoln College - Lincoln
September 2022 to July 2023
GCSE or equivalent in English Language,,Maths, Sociology Lincoln College - Lincoln
September 2021 to July 2022
GCSE or equivalent in English Literature, Science, Photography, RE St Peter And St Paul's - Lincoln
September 2014 to June 2019
Skills
• Typing
• Administration (1 year)
• Organisational skills
• Caregiving (2 years)
• Personal Care (2 years)
• Team management
• Customer Service
• Food Service
• Fast Food
• Food Preparation
Languages
• English - Expert
Awards
Care Certificate
September 2024
Certifications and Licenses
Care Certificate
April 2024 to April 2024
Contact this candidate