Operations Manager Information Technology

MARIETTA MELESIA SNELL

INFORMATION TECHNOLOGY / MANAGEMENT

**** ***** ** ** *******, Ga 30354 404-***-****

**********@*****.*** www.linkedin.com/in/marietta-snell-948404274 OPERATIONS MANAGER 5 STAR QUALITY CLEANING

Atlanta GA 02/2009 to 09/2020

• Oversee daily operations to ensure service quality and adherence to company standards in residential and commercial cleaning.

• Develop and implement operational procedures that enhance efficiency and optimize resource allocation.

• Monitor performance metrics and customer feedback to improve and maintain client satisfaction.

PROFESSIONAL

SUMMARY

MMS

EDUCATION

University of Phoenix AZ

Bachelor of Science Information

Technology

GPA (3.93)

05/2017 to 03/2021

University of Phoenix AZ

Master’s Business Administrator

– Management

GPA (3.88)

12/2021 to 04/2023

CERTIFICATIONS

OSHA – 30

Hazardous Waste

The National Society of Leadership

08/2020

Wingz

Community Transportation

Association of America, (CTAA)

Passenger Assistance Safety and

Sensitivity

05/2024 to 05/2026

TPG

Compliance Assessment Training

Verida HIPAA

Training & Knowledge

2024

Operations Manager with extensive experience in team leadership, process optimization, and quality standards. Proven problem-solver from Amazon with expertise in training, safety audits, and operational efficiency. Holds a Bachelor’s in IT and a Master’s in MBA.

WORK HISTORY

PROBLEM SOLVE ANALYST LEADER AMAZON

Atlanta GA 12/2020 to 11/2022

• Utilized strong analytical skills to identify and resolve operational issues

• Developed and implemented solutions for logistical challenges, optimizing efficiency and improving team productivity.

• Collaborated with cross-functional teams to address root causes of recurring issues, enhancing overall performance and customer satisfaction.

• Maintained high standards of accuracy and compliance in a fast-paced, high-demand environment.

MANAGER BOJANGLE’S

Charleston SC 06/2007 to 12/2008

• Managed daily restaurant operations, ensuring high standards of food quality and customer service.

• Trained and supervised staff, fostering a positive work environment and enhancing team performance.

• Addressed customer complaints and resolved issues promptly, maintain high levels of customer satisfaction.

SKILLS

SAFETY AND COMPLIANCE

• Health and Safety: Training, risk assessment, OSHA standards, regulatory compliance, internal audits.

• Problem-Solving: Anticipating and troubleshooting operational issues, proactive resolution strategies.

• Information Technology: IT systems management, data analysis, software proficiency (Coding languages, Cloud computing, Azure, AWS, Google cloud, Amazon web, C++, SQL, JavaScript, Windows, Ruby, etc.

• MBA: Strategic Planning - Developing and implementing long-term strategies to achieve business goals.

• Financial Acumen: Budgeting, financial analysis, and resource allocation for improved cost management.

• Project Management: Planning, executing, and monitoring projects to meet deadlines and deliver results.

Contact this candidate