Customer Service Information Technology

GERALD JOSEPH

Email: ***********@***.***

Phone: 786-***-****

Location: 364 Rindge Ave, Cambridge, MA 02140

Summary

I am a highly skilled and versatile professional with extensive experience in customer service, office administration, and virtual assistance. My educational background includes degrees in Translation and Interpretation, Marketing and Languages, Theology, Management, and Communication, complemented by language proficiency in English, Spanish, French, and Creole. With a proven track record of delivering exceptional service in remote and in-person roles, I excel in effective communication, problem-solving, and organizational management. My commitment to excellence, reliability, and adaptability positions me as a valuable asset to any team.

Education

ESTI: Translation and Interpretation, 3 years (2016-2019), Petion-Ville

UIO: Marketing and Languages, 2 years (2015-2017), Turgeau

UEH: Theology, 4 years (2013-2017), Turgeau

UNASMOH: Management, 2 years (2013-2015), Delmas

WINS: English and Spanish, 1 year (2007-2008), Delmas

Institut Français d’Haïti: French Classes (B2+), 3 years (2015-2018), Turgeau

L’ISCOM: Communication Training Class, 6 months (2012), Downtown

Global Technology School: Information Technology, 1 year (2012), Petion-Ville Work Experience

The Palms Hotel & Spa - USA FL

August 2024 - January 2025

As a Pool Attendant at Palms Hotel & Spa, I warmly welcomed guests to the pool area, engaging in friendly small talk while guiding them to their seats. I provided information about the hotel's poolside services, ensuring they were aware of available amenities. Additionally, I consistently offered my assistance to address any guest needs, creating a relaxing and enjoyable experience. My focus was on delivering excellent customer service and maintaining a welcoming atmosphere.

Customer Service Representative, SolarX LLC - Dominican Republic March 2020 - July 2024

Responded to emails, wrote client letters, and managed texts and notes.

Organized documents for presenting company projects via email communication.

Developed strong communication, organizational, and document management skills. Skills and Competences

Communication: Excellent verbal and written communication skills in Creole, English, French, and Spanish.

Technical Proficiency: Proficient in Word, PowerPoint, and Excel; adaptable to various software applications.

Problem-Solving: Creative and analytical approach to resolving issues efficiently.

Customer Service: Dedicated to exceeding customer expectations and ensuring satisfaction.

Leadership and Teamwork: Strong leadership abilities and effective team collaboration.

Adaptability: Quick learner with a commitment to continuous improvement and staff development.

Reliability and Integrity: Known for honesty, intelligence, and independence in professional settings.

Human Qualities: Reliable, honest, intelligent, independent, and easygoing.

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