Customer Service Human Resource

Brenda J. Russ

*** *. ********, **., *******, DE 19973 302-***-****)

******************@*****.***

Business & Strategic Development Profile

Loan Officer Personnel/Tax Service Administrative/Management

An enthusiastic, motivated, and dependable Business Professional, with a passionate work ethic and high professional standards. Effectively copes with change and is eager to undertake new challenges. A self-starter who has learned from experience and is versatile with management, accounting, clerical, human resource and customer service skills. Constantly striving to strengthen and refine performance and be aware of new opportunities, techniques and approaches for growth achievement. Builds appropriate rapport and constructive and effective relationships using diplomacy and tact. Maintained working knowledge of Quickbooks, Microsoft Office/Works, and various business programs.

Customer Service

Cold Calling

Banking Procedures

Administrative Support

IRS correspondence

Training

Tax Instruction

Contract Preparation

Human Resource Activities

Collections

Professional Experience

Psychotherapeutic Services, Dover DE 2024-current

Administrative Assistant

Preparing and editing letters, reports, memos, and emails

Running errands to the post office or supply store

Arranging meetings, appointments, and staff schedules

Answering phone calls and taking messages

Prepare meeting agendas and accurately record meeting minutes for all staff

Liaising with teams and units

Responsible for running reports for State of Delaware contractors monthly

Manager team calendars

Assist in preparations for state audits for various Managers in the company

Assist the Human Resources Coordinator in scheduling interviews, files, scanning, and organizing

Maintain Conference room schedules

Maintain Filing systems, databases, and information systems

Research, analyze and compile information for business reports

Collaborate with other departments with ongoing impending projects when needed.

RECOVERY SOLUTIONS GROUP, Milford, DE 2019 – 2020

Recovery Specialist

Maintained a working queue of debtors

Contacted debtors as to their intentions with debts owed to my client

Contacted insurance companies to verify if monies were distributed

Setting up individual payment plans that were budget-worthy while also making sure the percentage of each payment fit the swift needs of the collecting party to close out accounts.

Responsible for accurately collecting payments and posting to appropriate accounts

Answered incoming calls, directing to the appropriate team member

Made outgoing calls to debtors, businesses, and relatives

Maintained an Excel spreadsheet documenting all payments posted and post-dated

CREDIT TECHNOLOGIES, Wixom, MI 2012 – 2017

Customer Service Representative

Ensured authenticity of credit information on consumer credit reports including verification of findings and uploading into computer systems.

Provided field tech support, in call center environment, to ensure issues were resolved promptly and thoroughly.

Demonstrated ability to communicate clearly and professionally both verbally and in writing; patient and friendly attitude; strong analytical abilities.

Promoted best practices consistent with overall policies and procedures.

FOOD LION, Seaford, DE 2013 – 2016

Sales Associate

Created a positive customer experience providing prompt, accurate and friendly service while maximizing sales.

Maintained all company guidelines, policies and standard practices

Drove business growth and ensured accurate cash control and reconciliation, lottery and daily reporting.

ATLANTIC FINANCE, Seaford, DE 2008 – 2012

Loan Officer

Efficiently meet growth initiatives cold calling and promoting new loan options to existing customers including filing system documentation.

Prepared taxes for individuals and small businesses.

Created and maintained consistent processes: preparation of nightly deposits, drawer balance; entering ACH payments, nightly reporting.

Demonstrated ability to multi-task, prioritize and manage time effectively leveraging technology, tools and resources.

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JACKSON HEWITT TAX SERVICE, Seaford, DE 1993 – 2008

General Manager/Tax Specialist

Managed the scope of ensuring compliance with overall strategic goals displaying strong leadership and management skills for offices in three various locations.

Achieved high level of customer satisfaction and growth objectives preparing taxes for individuals and small businesses.

Facilitated human resource responsibilities including interviewing, hiring, contracts, benefits and employment law.

Coordinated all accounting activities including accounts receivable/payable, bank depositing and reconciliations, payroll and reporting.

Initiated and implemented new computer programs and networking all computer systems and software, including training.

Demonstrated ability to multi-task utilizing efficient work strategies, promoting continuous improvement, maintaining effective customer service, coaching for business growth and identifying and making distinctive contributions.

ATWORK PERSONNEL SERVICES, Seaford, DE 1996 – 2008

Manager

Founded and proactively managed two offices performing wide range of administrative tasks utilizing organizational skills ensuring achievement of tasks with meticulous attention to detail.

Ensured a smooth work flow, maximizing time effectiveness and establishing high levels of efficiency and productivity.

Maintained a safe and secure work environment collaborating with OSHA conducting safety inspections of work sites and teaching safety orientations.

Drove business growth obtaining contracts through sales calls and telemarketing.

Trained employees on software and certified and taught employment law course.

Streamlined financial processes and introduced process improvements that enhanced productivity.

Utilized management skills while being flexible and versatile and developed a good working rapport with staff motivating for goal achievement.

Education and Credentials

Seaford Senior High School, Seaford, DE

Healthcare Administration Bachelor Program, Kaplan University (ongoing)

Certificate: Business Management

***References upon request***

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