Customer service representative and Office services clerk

GREGOR ALEXIS LAVILLA ***.***.***************@*****.*** 1/2

CAREER OBJECTIVE: I am seeking the opportunity to utilize my skills and training for the purpose of

expanding my knowledge and job satisfaction.

HIGHLIGHTS OF QUALIFICATION:

15 plus years combined work experience in the field of Administrative Support and Customer Service.

Major strengths in problem-solving, attention to detail analytical thinking.

Excellent communication skills, -oriented, and highly motivated.

EDUCATION:

2020- 2021 Mortgage Agent (license)

Real Estate and Mortgage Institute of Canada Inc. Toronto, Ontario

2016-2018 Help Desk (Certificate)

George Brown College Toronto, Ontario

2012-2013 Travel and Tourism (Diploma)

International Business Technology College Toronto, Ontario

WORK EXPERIENCE:

September 2018–May 2019

Office Services Clerk-Administrative Support Clerk

Aon Hewitt (through People Store Staffing) Toronto, Ontario

Provides general administrative support functions for the mailroom and reception teams.

Sets up meeting boardrooms to the required layout for a variety of office functions.

Provides reception relief for administrative support staff, managing 16 lines.

Manages and maintains service station equipment and supplies.

Performs searches for insurance documents and related records.

Receives, sorts, and processes mail documents, packages, and supplies.

Performs other duties as assigned by the office manager, including quality checks to ensure accuracy and timeliness of completion.

July 2013–May 2015

Medical Office Receptionist and Administrative Support Clerk

Rose City Colonoscopy Clinic Windsor, Ontario

Responsible for scheduling appointments, managing cancellations, providing general information and assistance to patients.

Responsible for scanning documents into the Electronic Medical Records (EMR) system, ensuring document legibility and accuracy.

Provided general administrative support functions (supply fulfillment, filing, reception).

Assisted patients in completing health history forms.

Ordered and replenished consumables, forms inventory, and other office supplies.

May 2011–November 2012

Technical Customer Support Representative

Turbo Promote Inc. Toronto, Ontario

Provided technical support through email, telephone calls, and Web chat with application features and functionality.

Delivered technical resolutions promptly by interpreting and resolving customer problems through active listening and asking probing questions.

Documented incoming calls and emails to accurately create case notes in a call tracking database.

Resolved customer service-related issues within the scope of my responsibilities.

GREGOR ALEXIS LAVILLA ***.***.***************@*****.*** 2/2

September 2002–May 2010

Rental Agent Representative

National Car and Truck Rentals Toronto, Ontario

Prepared daily Branch Reports (Reservation Manifest & Vehicle Availabilities).

Performed vehicle rental procedures and realized upselling opportunities.

Answered phone inquiries, confirmed customer reservations, responding to customer queries.

Resolved customer service-related issues within the scope of my responsibilities.

May 1998–September 2002

Office Services Clerk/Mailroom Clerk

The Media Company Toronto, Ontario

Performed general administrative support functions.

Performed courier duties using shipping/postal (UPS, Purolator, FedEx, Blizzard, Messenger).

Set up meeting boardrooms to required layout based on meeting and function requirements

Managed and maintained service station and supplies (mailing supplies, shipping forms, packaging).

Received, sorted, and processed mail documents, packages, and supplies.

References:

Available upon request.

Contact this candidate