Customer Support B2b Sales
Resume:
LUKKI W. ADAMS
Wyncote, PA ***95
Tel: 445-***-****
Email: ************@*****.***
SUMMARY
Exceptionally self-motivated b2b sales professional with excellent Customer support background. More than five years of sales experience who works well independently and with little supervision while cold calling prospective clients, logging customer calls into the system, meeting objectives and key performance indicators, demonstrating excellent customer support by helping with technical questions. I am seeking a position as a B2B sales executive/with an excellent customer Support background where I can utilize my knowledge and experience in a reputable organization.
Over 5+ years of B2B sales experience, in a any enterprise environment
Remarkable experience in providing excellent customer service
Expert in recording customer information and inquiries
Skilled in processing all aspects of Personal Lines business
Proficient with MS Office software (Outlook, Word, Excel)
Strong diplomacy and teamwork skills
Excellent oral communication and problem-solving skills
Ability to work independently and resolve major issues
Ability to listen and respond effectively to repetitive questions
Summary of Qualifications:
Work Experience:
ADT SECURITY SYSTEM
B2B Sales Account Manager
2020-10/2024)
1.Develop and maintain relationships with business owners and key decision makers.
2.Leverage my professional network to generate referral businesses and expand ADT client base
3.Network with business advisors to educate them on ADT offerings and benefits for their business
4.Prospect and network with business owners and key decision makers to explain how ADT can help their company to grow all access to the facility.
5.Completed required sales process, paperwork and finalize new client contracts
6.Travel throughout our open territory.
7.Exceed sales goals determined by management, and reach maximum earning potential
experience with a focus on relationship-building
8.Successful and stable track record of excellence
9.Ability to aggressively prospect for new business
10.A positive and consultative mindset when engaging with clients
11.Exceptional verbal and written communication abilities, particularly with C-level executives
12.Ability to work independently, as well as being a collaborative team member
13.Expertise in consultative and solution-oriented sales techniques
14.A driven, self-starter attitude with strong time management skills
15.Demonstrated ability in cold calling and prospecting with a positive and persistent style
16.Proven ability to be a "hunter gatherer" within the C-level market
Closed one of the highest sales with Ban of America resulting in annual revenue in six figure
Contacted businesses concerning scheduled service calls. And installations
Managed dispatch technicians and customers to make sure their service is installed correctly.
Customer Service Representative
Providing Exceptional Service, building Loyal Relationships ... Solving Problems ... Increasing Sales
Strong knowledge of marketing and market research.
Comcast Business-Business (SMB Direct)
Enterprise,
2016-2020
Engaged potential clients through outbound tasks based on customer sales behavior triggers
Take a proactive approach to outbound customer outreach based upon assigned tasks, cultivate value, overcome objections to close
Proven track of exceeding new sales quotas, and experienced in selling to small, medium and large businesses.
Dynamic customer service professional experienced in both call-center and b2b cold calling settings.
Productive relationship builder: excel at listening to customer needs, articulating product benefits, and creating solutions that provide value to the customer.
Highly professional--dependable, reliable, and able to perform duties with minimal supervision.
Determined service needs and maintained customer information.
Acquired and maintained up-to-date client product knowledGE
Provided information to various clients on services and enhancements
Used my computer knowledge to convey necessary information to customers.
Answered customer questions and provided accurate billing information.
Communicate effectively over the telephone with customers and co-workers.
Promptly resolved customer problems and complaints
Develops leads through small businesses with the goal of saving them money on their internet bill by upgrading them to higher internet speed
Maintains contact with existing customers for potential ongoing futures sales and referrals
Develops and manages contact information to keep decision-makers current
Calls existing businesses to inquired about renewing their existing fiber optics internet contract to a longer-term, thereby saving the clients much money.
Serviced multiple large client projects with detail and accuracy for optimal customer service
Assisted with the development of strategic sales and marketing plans to incorporate customer feedback Developed and sustained relationships with the existing customer base, building rapport as a personable and trusted representative
Recognized as a high performer in consistently completing 100+ daily outbound calls producing ~80% conversion rate
Key member in strategic improved email template, increasing department-wide email lead generation to 69%
Prepared customized client presentations and quotes
Answered inquiries regarding products and services
Employed market research to successfully generate new leads by conducting cold calling (100+/day) and emailing prospecting clients (50+/day)
Enthusiastically participated in sales training events and conferences to continuously develop skills and gain product knowledge
Attended daily planning meetings to develop and optimize sales activity plan and Clients Relationship Management
sales, and assist clients through upsell/cross-sell based on needs analysis
Provide end to end client support and work with businesses to develop the best technologically feasible solutions to the client communication need throughout PA and create amazing business spaces
Drive incremental revenue through proven tasks & project management tools, as well as drive additional revenues by offering a much more robust Cybersecurity and intrusion detection solution to clients through testing of their Network
Cultivate business relationships and create an exceptional customer experience as per Comcast Business Professional standards through the sales cycle
Effectively use tools to communicate with our business customers via phone, email, and/or other Comcast technologies
played a fundamental role in helping Comcast achieve ambitious revenue growth objectives
Experience working in a fast-paced sales environment
Hardworking and resilient attitude with a strong desire to build relationships through technology
Solutions-oriented individual with goals of building customer loyalty
The ability to embrace and implement feedback to adopt new skills in a fast-paced environment
Confident in asking clients for their business and referrals.
Ability to drive results, metrics, and key performance indicator
Drive sales revenue and market share by managing a territory to achieve quota
Prospecting new clients through cold and warm lead generation.
Selling Fraser’s portfolio of technology solutions and services
Work with clients to identify and understand their objectives and align our products and services with those needs.
Develop strong relationships with clients and consistently deliver quality customer support.
Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.
Demonstrated fearless cold calling, prospecting, and closing of a sales
Strong client-facing skills and effective selling to an executive, owner, and / or decision maker with a consultative approach
Entrepreneurial spirit and goal-driven focus
Ability to work autonomously and demonstrate excellent time management skills
EDUCATION
Associate Degree in Marketing/Information Technology
Bachelor Degree (Finance), University)
SKILLS
CRM
Cold Calling & Email Prospecting
Call Center
Salesforce
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