Customer Service Accounts Receivable

Melissa Stroud

Work Experience

Bookkeeper (Part time)

Jokers Bar - Rock Hill, SC September 2020 to Present

• Responsible for processing merchant deposits and expenses.

• Completed estimated taxes, monthly excise taxes, and sales taxes.

• Processed weekly payroll.

• Generated profit and loss reports, year-to-date, and expense reports.

• Prepared monthly and yearly reports.

• Reconciled bank accounts.

• Utilized QuickBooks Pro.

Payroll Specialist

ARS - Brothers Heating and Air - Rock Hill, SC March 2022 to October 2023

• Processed weekly and semi-monthly payroll.

• Entered all commissions data.

• Prepared weekly payroll packets for all departments and employees.

• Pulled payroll reports using UltiPro software.

• Uploaded commissions and bonuses into Excel.

Customer Service Support Representative

OrthoCarolina - Charlotte, NC October 2021 to March 2022

• Followed up with insurance companies.

• Utilized Epic and Legacy software.

• Managed Medicare and Medicaid billing.

• Processed refunds.

• Posted payments, including credit card payments.

• Billed insurance and handled customer service inquiries. Financial / Billing Manager

Dr. Ellis, Green & Jenkins - Columbia, SC December 2006 to June 2020

• Managed accounts receivable and posted patient and insurance payments.

• Scheduled patient appointments and performed billing duties.

• Balanced petty cash daily and handled Medicaid and commercial insurance edits.

• Answered calls and billing questions while providing front desk assistance.

• Managed PayPal accounts and submitted IC Systems accounts.

• Reconciled credit card transactions daily.

• Utilized SoftDent Software, DataTrack, and Dentrix.

• Proficient in Excel and Word.

Financial Manager

Morphis Pediatrics - Lancaster, SC May 1999 to March 2005

• Managed accounts receivable and posted patient and commercial payments.

• Scheduled patient appointments and performed billing duties.

• Balanced petty cash daily and handled Medicaid and commercial insurance edits.

• Provided customer service and front desk assistance. Education

High School Diploma

Buford High School - Lancaster, SC May 1972 to June 1985

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