Customer Service Microsoft Office

CURRICULUM

VITAE

OF

Samantha

Pillay

Personal Details

Name: Samantha

Surname: Pillay

Address: ** ********* *****

Caneside

Phoenix

4068

Cellphone : 067-****-***

Email: *****************@*****.***

Martial Status: Married

Drivers Licence: No

Criminal Record: None

Highest Grade Passed: Matric

National: Indian

School

Crystal Point Secondary School

Year: 2004

Subjects : English

Afrikaans

Maths

Travel and tourism

Biology

Geography

Computer Literacy:

• Microsoft Office

• Windows OS

• Microsoft-Excel

EMPLOYMENT EXPERIENCE

Company: Paul Anthony Trading As Uncles

Duration: January 2005 – December 2005

Position: Administrative Secretary

• Managed the communications of clients by answering phones and corresponding to emails.

• Managed the communication between company departments to schedule meetings and update on company matters.

• Organized travel arrangements for office staff, managing matters such as hotels, vehicle hire and individual expense budgets.

• Managed the supply ordering of company event items, such as refreshments, snacks, marketing material and equipment.

• Answered and managed incoming and outgoing calls while recording accurate messages.

• Answered phones and performed clerical office functions. Company: Edcon Holdings

Duration: April 2006-September 2008

Position: Cashier, Cellular Sales, Customer Service, Cashing,

• Efficiently completed shop floor duties autonomously and in team setting.

• Provided helpful, attentive sales support to generate positive customer feedback.

• Promptly and proactively replenished stock to improve product accessibility.

• Splays. Managed transactions with high accuracy to achieve smooth till reconciliations.

• Created welcoming environment by greeting customers in line with best store practices.

• Maintained excellent visual merchandising standards by routinely cleaning and organising window and Point of Sale (POS) di

• Liaised with customers to determine needs and provide recommendations.

• Completed sales efficiently using Point of Sale (POS) system.

• Advised customers on optimal product selection to simplify purchasing decisions. Company:

NACCW - National Association of Child Care Workers Duration: March 2015-April 2023

• Position - M&E Data Capturer/ Administrator

• Capturing of data on a daily basis

• Scheduled weekly projects, anticipating timelines for milestones and completion dates.

• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.

• Receives source documents in post from sites

• Captures data as per procedure

• Follows up site queries

• Files all source documents

• Ensuring files are filed accordingly

• Ensuring the database is being updated timeously

• Aided colleagues, managers and customers thought regular communication and assistance

• Knowledge of CBIMS and SQL

• Hosting and managing Events

• Supervised and mentored junior team members, providing detailed instructions and guidance to maximize team efficiency.

• Coached and mentored junior team members effectively, regularly assessing knowledge and skills gaps and implementing corrective action.

• Championed professional development and high performance by overseeing employee recognition programme.

Skills

• Protecting information

• Appointment scheduling

• Documenting patient information

• Case management

• Organization and efficiency

• PC proficient

• Sorting packages

• Overseeing destruction orders

• Process improvement

• Microsoft Office proficiency

• Deadline-orientated

• Overseeing office activities

• Microsoft Office

• Meeting logs management

• Scheduling and diary management

• Database entry

• File maintenance

• Mail management

• Back office operations

• Transcript typing

• Tracking documents

• Resolving errors

• Administrative operations

• Data entry documentation

PERSONAL PROFILE

I am self-motivated and display a willingness to listen and learn. I am efficient, well organized and I am able to produce excellent standard of work. I give my sincere attention to my work and I am reliable. My office communication skills are excellent. I enjoy a challenging environment, as well as being able to work efficiently as an individual or in a team environment. I am a motivational person who is able to take initiative in any project. I am able to deal with people from different social, religious and racial backgrounds in a professional and friendly manner. My demeanour is pleasant and tactful. OBJECTIVES to learn to grow as a person and an employee. Thank you. Reliable office professional delivering quality clerical supervision in fast-paced environments. Plans and delegates well to meet business administration requirements. Maintains positive, productive working conditions through solid leadership. Motivated administrative professional with skills to delegate, direct and monitor clerical work. Skilled at training others and carefully monitoring schedules, work accuracy and individual performance. Multitasks smoothly to manage high-tempo workflow.

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