Customer Service Social Media

GOKULHESH KANNA

+1-778-***-**** Abbotsford, CA

***************@*****.*** https://www.linkedin.com/in/gokulheshkanna/ SKILLS

Soft Skills

SUMMARY

EXPERIENCE

Technical Skills

Server Brew

Lounge Cafe

May – July 2023

Chandigarh, IN

• Delivered exceptional customer service by taking orders, serving beverages, and creating a welcoming environment for patrons.

October- November 2023

Chandigarh, IN

Website Design, Java, HTML, CSS, JavaScript, Adobe Creative Suite (Photoshop, Premiere Pro, After Effects), Social Media Management, Serving it right, SQL. Empathetic Communication, Strategic Thinking, Adaptable Leadership, Efficient Multitasking, Innovative Problem-Solving, Efficient Multitasking, Proactive Decision-Making. Bachelor’s degree student in Computer Information Systems at the University of the Fraser Valley, with a strong background in web development, project management, and AI integration. Proficient in using tech to improve business operations and customer engagement, with experience working on real-world projects. Skilled in addressing customer needs through clear communication and problem resolution. Dedicated to providing exceptional service and fostering positive relationships to enhance customer satisfaction. EDUCATION

Bachelor of Computer Information Systems, University of the Fraser Valley, Canada 2022 - 2026 Sales Associate

TELUS

November 2024 – January 2025

Abbotsford, BC

• Proactively engaged with potential customers in their homes, delivering tailored presentations on TELUS products and services to meet individual needs.

• Increased weekly sales by 10% through strategic customer targeting, persuasive communication, and personalized solutions.

• Built strong customer relationships by actively listening to inquiries, addressing concerns, and ensuring satisfaction with recommendations.

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Email Marketing Intern

GEMA Business School

Maintained and updated email lists and marketing databases to ensure accuracy and efficiency. Organized and filed marketing collateral and campaign documents for streamlined access and managem Ensured compliance with email marketing best practices and legal standards, including GDPR and CANS regulations.

VOLUNTEERING EXPERIENCE

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Collaborated with team members to maintain cleanliness and manage inventory effectively. Ensured prompt and efficient service, contributing to enhanced customer satisfaction and a positive dining experience.

PROJECTS

CIS 145 - Web Publishing

• Designed and developed a functional hospital website prototype, demonstrating creativity and technical expertise in web design.

Focused on creating user-friendly interfaces and responsive designs tailored to real-world needs. Applied foundational web technologies, including HTML, CSS, and JavaScript, to build a professional-grade project.

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CIS 245 - Intermediate Web Programming

• Developed a film ticket booking system as a final project, showcasing advanced programming skills and user centered design.

Gained hands-on experience with dynamic content management and database integration. Explored backend technologies to enhance system functionality and user experience.

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Cis 285-End User Training Support

• Created a comprehensive end-to-end technical user support system for the final project, focusing on practical problem-solving.

Designed user support materials, including troubleshooting guides and training documentation. Demonstrated strong analytical and communication skills by addressing user needs effectively and efficiently.

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Volunteer at TIE Global

• Gained valuable insights into event coordination, teamwork, and time management through volunteering at TiECon and the Startup Shark Soiree, preparing for future challenges.

• Strengthening organizational skills by assisting with event logistics, scheduling, and attendee engagement.

• Enhanced interpersonal skills by collaborating with diverse teams and networking with industry professionals. CERTIFICATIONS

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Adobe photoshop certificate

Serving it right license

Ethical Hacking certificate

ISP Program Direct Entry

Statistics Essentials for Analytics – Beginner

Introduction to Cloud Security

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