Customer Service Front Desk

Ivory Namara

Brookeville, MD *****

*************@*****.***

240-***-****

Willing to relocate to: Silver Spring, MD - Rockville, MD - Chevy Chase, MD Authorized to work in the US for any employer

Work Experience

Concierge

Stratton Amenities-Silver Spring, MD

July 2024 to September 2024

• Provided exceptional customer service to residents by promptly addressing inquiries, concerns, and requests

• Managed front desk operations including greeting visitors, receiving packages, and coordinating deliveries

• Assisted in handling emergency situations by following established protocols and contacting appropriate authorities when necessary

• Maintained a high level of security by monitoring access control systems and ensuring only authorized individuals entered the premises

• Created detailed reports on daily activities including visitor logs, package tracking, and maintenance requests

Front Desk Receptionist

Pinnacle Financial-Gaithersburg, MD

January 2024 to June 2024

• Greeted and welcomed guests, providing a positive first impression of the company

• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively

• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals

• Served as a point of contact for building maintenance requests such as repairs or cleaning services

• Prepared meeting rooms prior to client visits ensuring they were clean, well-stocked, and properly set up

• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols

• Managed visitor logbook accurately by recording necessary details for security purposes Hostess/Receptionist

Dave & Buster's-Silver Spring, MD

November 2022 to November 2023

· Greeted customers and made sure all there needs were met

· Responsible for setting up the tables for the next available party

· Coordinated with other staff members when tables needed to be cleaned

· Maintained safety for the customers and staff of the facility Certified Pharmacy Technician

CVS Pharmacy-New Carrollton, MD

October 2020 to August 2021

· Registered patients at CVS’s Covid Test Drive Thru and ensuring the patients were comfortable with me administering the test.

· Prepared prescriptions –by retrieving, counting, pouring, weighing, measuring, and sometimes mixing the medication

· Abide to HIPPA regulations when administering prescriptions to patients.

· Served as a liaison for the patients when communicating with insurance companies regarding their prescription.

· Handled customer inquiries and concerns professionally, improving overall customer service. Cashier

Panera Bread-Olney, MD

February 2019 to May 2019

· Operated a cash register to receive and process payments, refunds

· Ensured high levels of customer satisfaction

· Maintained a supply of stock items and merchandise Education

Trade School in Phlebotomy

National Healthcareer Association - Hyattsville, MD May 2023 to May 2025

X6E6C3L9 is my license number.

High School Diploma

Springbrook High School - Silver Spring, MD

August 2008 to June 2011

My last year of high school, I interned as the Art Teacher’s Assistant. It was for the teacher’s last class of the day.

Skills

• Pharmacy Technician Experience

• Medical Receptionist (1 year)

• Host/Hostess

• Phlebotomy

• Medical Terminology

• Direct Support (1 year)

• Phone Etiquette

• HIPAA

• Medical Records

• Medical Billing

Certifications and Licenses

Certified Phlebotomy Technician

Pharmacy Technician Certification

Although I have the experience and passed the exam, this license unfortunately has now expired. PTCB Certification

May 2023 to May 2025

X6E6C3L9 is my license number.

Registered Pharmacy Technician

AED Certification

CPR Certification

Contact this candidate