Customer Service Specialist

BRIA PIERRE

**** **** ******* ***. *** **** Arlington, TX 76013 813-***-**** ********@*******.***

OBJECTIVE

Dedicated and proactive team player with 5 years of administrative and customer service experience. Seeking an administrative position where I can utilize my skills in communication, problem-solving, and organization to contribute to a positive and efficient work environment.

EXPERIENCE

Chat Support Agent / Customer Service Specialist

New Mexico Human Services Department Hybrid April 2023 – Present

●Provide high-level customer service through phone calls, chats, emails, and voicemails regarding inquiries about state cases.

●Offer information on case statuses, processes, benefits, products, and services.

●Resolve client concerns by actively listening and identifying needs to provide timely resolutions.

Claims Referral Specialist / Member Services Representative III

Liberty Dental Plan Tampa, FL November 2018 – December 2023

●Handled phone calls and written correspondence regarding membership inquiries, concerns, and complaints.

●Provided detailed information on membership fees, policies, benefits, products, and services.

●Collaborated with the Care Coordination Unit to resolve customer issues and enhance customer satisfaction.

●Processed claims and handled referral-related tasks for members, ensuring compliance with company policies.

●Addressed and resolved customer inquiries and issues promptly, contributing to high customer satisfaction.

Administrative Assistant

A1 Temps Tampa, FL October 2020 - December 2023

●Supported daily office operations by managing calendars, scheduling appointments, and handling incoming calls and emails.

●Prepared and organized documents, reports, and presentations for meetings and client interactions.

●Maintained filing systems (both physical and digital) to ensure accurate and up-to-date records.

●Assisted with coordinating meetings, conferences, and travel arrangements for senior staff.

●Provided exceptional customer service by assisting clients with inquiries and ensuring all office operations ran smoothly.

●Managed office supplies inventory, including ordering and restocking supplies as needed.

EDUCATION

Bachelor of Science in Health Administration

University of Phoenix Phoenix, AZ Expected Graduation: August 2026

●GPA: 3.1

●Member of The National Society of Collegiate Scholars

Associate of Arts in Business

University of Phoenix Phoenix, AZ Graduated: August 2020

High School Diploma

East Bay High School Gibsonton, FL Graduated: June 2012

REFERENCES

Terryion Adams

Liberty Dental Plan Tampa, FL

(Reference contact details available upon request)

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