Customer Service Representative
Resume:
Iesha Williams
Driven Sales Associate with Proven Track Record in Customer Satisfaction and Retention. Houston, TX 77064
*****.********@*****.***
Professional Summary
Objective: To secure a position in customer service that leverages my strong interpersonal skills and diverse skill set.
Summary: Recently graduated from the University of Phoenix with a Health Administration Certificate, I am an outgoing and dynamic salesperson with a robust background in sales and suggestive selling techniques. My adaptable nature and open personality enable me to interact effectively with various personality types. I am proficient in numerous job roles and possess administrative experience. As an independent worker, I have the ability to inform and excite potential customers. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Medical Assistant
Methodist Healthcare System-Houston, TX
July 2021 to Present
greet and login patients arriving at office or clinic. Contact medical facilities or departments to schedule patients for tests or admission. Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Inventory and order medical, lab, or office supplies or equipment. covid-19 testing and vaccines shots.
Customer Service Representative
Concentrix-Houston, TX
January 2024 to November 2024
As a/an Customer Service Representative at Concentrix, you will:
• Provide inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Deliver expert customer experiences…with a smile Sales health care agent
Lloyd Agencies-Houston, TX
December 2023 to March 2024
Identifies prospective clients through leads and referrals, schedule client meetings, performs follow up question calls as needed, advises on insurance coverage, conducts periodic policy review, prepares insurance proposals, completes requirements and submits to to underwriters Full Time Order Writer
Mondelez International-Spring, TX
January 2016 to January 2024
Refill merchandise to shelves daily and clean and front face make product shoppable for customers. Through maximizing sales, effective planning and order-writing, as well as supporting and completing incidental activities such as merchandising, shelving and pricing, the Sales Representative acts a sales expert to retail stores. Build a world-class direct store delivery (DSD) business at the retail level by fulfilling the merchandising needs of our grocery- related customers through stocking the shelves. Brand Merchandiser
LG APPLIANCES-Houston, TX
July 2018 to January 2019
Implement merchandising and promotional activities to maximise the impact of existing and new product launches leading to increased sell out within your stores. Ensure LG branded displays and products are correctly positioned and merchandised to store planogram. Understand the ‘Customer Journey’ for your retailer and seek ways to enhance it by ensuring products and displays are compliant with the correct messaging, clean and demo ready. Record any issues, damage or other findings in the appropriate forum Merchandiser
Core-Mark International, Inc.-Houston, TX
March 2017 to January 2018
Merchandise product to vendors standards communicate with manager to perform any changes or displays place order for next weeks delivery put out products for customers purchase keep store fully stocked
Merchandising Specialist
BDS Marketing-Houston, TX
November 2015 to October 2016
Responsibilities conduct break fix work, in addition to general merchandising projects, including building end caps, displays, resetting planograms and conducting break fix repairs. Maintain displays within retail stores; build end caps or inline fixturing and reset section as per planogram to include POP and pricing / fact tags.Setup and/or ensure powered displays are fully functioning Accomplishments
Learn more skills in this field
Skills Used troubleshooting malfunctioning displays and repair onsite, conduct break fix in a short period of time,
Great verbal and written communication skills, Smartphone and /or computer/tablet (mobile) literate Merchandise Execution Associate
HOME DEPOT
May 2010 to August 2015
Provide visual merchandising support to stores
Merchandise product according to vendors
Cleaned certain areas of the facility to replace the merchandise
Process reports for vendors of home depot
Did inventory of the merchandise
Photo Lab Associate
CVS PHARMACY
March 2008 to August 2010
Development digital films into hard copies
Enlarging and re focusing, touching up the photos
Intake of cash and credit payments
Cleaned assign area at the beginning and end of shift
Did inventory for the photo lab
Photo Lab Manager
WALMART SUPERCENTER
January 2005 to February 2008
Plan work schedules for many associates
Machine maintenance
Developed film and digital photos
Trained new hires
Order supplies and inventory
Provide excellent customer service
Education
DIPLOMA in MEDICAL ASSISTANT
REMINGTON COLLEGE - Baton Rouge, LA
November 2003 to April 2004
GED in Customer Service
HOUSTON COMMUNITY COLLEGE - Houston, TX
March 2000 to January 2003
Skills
• Excellent Money management skills
• Pricing
• CRM software
• Customer support
• ICD-10
• Account management
• Vital Signs
• B2B sales
• Merchandising (10+ years)
• Epic
• Planogram
• Insurance Verification
• Tax experience
• Presentation skills
• Live chat
• Typing
• Excellent Microsoft excel-budgeting spreadsheets, calendars, charts & diagrams
• Medical Billing (3 years)
• Help desk
• Computer networking
• Compliance management
• Venipuncture
• Excellent adaptability skills
• Data entry
• HubSpot
• Medical Records
• Office experience
• Windows
• Cold calling
• Marketing
• Upselling
• Worked within a team atmosphere on a daily basis
• I maintain a professional demeanor and appearance
• Recruiting
• Negotiation
• Sales
• Financial services
• Filing
• Provide outstanding customer service
• Customer service
• Operating systems
• Phlebotomy
• Inside sales
• Relationship management
• Door-to-door
• Extensive multi-tasking skills
• Direct sales
• Telemarketing
• E-commerce
• Salesforce
• Social media management
• Customer Service (10+ years)
• Provide step-by-step walkthrough solutions to a variety of customer issues
• Customer relationship management
• Software troubleshooting
• Insurance sales
• Communication skills
• Cash handling
• Google Docs
• iOS
• Able to maintain monthly quotas
• EMR Systems
• Retail sales
• Outbound calling
• Patient Care
• Mac OS
• Experience Administering Injections
• Conflict management
• Order management system
Certifications and Licenses
Personal Lines License
Certified Medical Assistant
Property & Casualty License
Life & Health Insurance License
January 2024 to February 2026
Medical Billing Certification
Certified Coding Associate
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