Customer Service Services Representative

Stephanie Cronin

**** ********** ****** 317-***-****

Indianapolis, IN 46234 ***********@******.***

SUMMARY

Resourceful customer service professional with extensive experience with multiple phone lines, multitasking, filing, typing 40-45wpm, deposits, daily books. Able to balance the needs of clients in outstanding verbal and written communication skills, providing excellent customer service, maintain the schedule for Surgeons, Internal Medicine Specialist with ease. Adept at all aspects of customer service. Opened a new facility and organized CE meetings. Proficient in MS Word, Excel, and PowerPoint. Hard working, detail oriented, and dependable.

PROFESSIONAL EXPERIENCE

Fishers Veterinary Associates, Indianapolis, IN 2019 - present

·Customer Services Representative 2021 - present

ØScheduled appointments/In person/Online/Phone

ØResponsible for insurance

ØConfirmation calls clients

ØChecked for vaccine reactors/aggressive patients

ØChecked for medication to be picked up

ØApproved online prescription/food orders

ØTrained new employees on software

ØCompleted daily task

ØScheduled with Purdue for ultrasounds

ØStocked prevention

ØIn take/out take of messages between clients and doctors

ØChecked clients/patients in and out

ØDaily deposits/books/reports

ØChecked on patients if called on call

·Customer Services Representative Manager 2020 - 2021

ØManaged a team of 10

ØPrepared monthly work schedules

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ØDelegated task among CSR staff

ØScheduled appointments/In person/Online/Phone

ØChecked insurance availability

ØConfirmation calls clients

ØChecked for vaccine reactors/aggressive patients

ØChecked for medication to be picked up

ØApproved online prescription/food orders

ØTrained new employees on software

ØCompleted daily task

ØScheduled with Purdue for ultrasounds

ØStocked prevention

ØIn take/out take of messages between clients and doctors

ØChecked clients/patients in and out

ØDaily deposits/books/reports

ØChecked on patients if called on call

Ø

·Technician Assistant 2019-2020

ØAssisted in restraints

ØPrepared prescriptions for patients

·Over Night Pack/Prep Assistant 2019 - 2019

ØCleaned surgical instruments

ØCleaned and prepped surgery suites

ØSterilized surgical instruments

ØCleaned and sterilized hospital

ØDelegated Emergency calls for on call doctor

ØSent messages to doctors

ØTrained new employees on system

·Strong skills in time management, prioritizing tasks, and meeting deadlines by Faxing/Scanning Medical Records.

·Helped holding/gave patients for blood/vaccines

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Veterinary Specialty and Emergency Care, Indianapolis, IN 2014 – 2019

Customer Services Representative

Managed two appointment books while switching over to the new facility.

·Master scheduler for 3 Surgeons, 2 Internal Medicine specialist and Imaging Department

·Expert knowledge and abilities in written/verbal communication with Clients/Referral Doctor’s and by

ØPreparing/Discussing estimates with clients

Ø Viewing radiographs with Surgeons

·Produce quality work even when under extreme time pressure and deadlines by

ØMultitasking and Answering multiple phone lines

ØInvoicing

ØAdmitted Surgery patients

ØPrepared appointment paperwork, and Concluding/Confirmation calls clients

·Cooperatively work with others to produce and deliver required work by

ØFiling charts, Preparing charts

ØTrained new employees on system

ØWork as a strong team player by Prepare prescriptions (food/medications) for patients and Invoicing patient charts

·Strong skills in time management, prioritizing tasks, and meeting deadlines by

ØDictating/Proof reading surgical letters

ØFaxing/Scanning Medical Records

·Organized CE meetings

ØAgenda, Prepared CE Certificates, Prepared name tags, and Set up equipment (projector)

Noah’s 24-hour Animal Hospital, Indianapolis, IN 2003 – 2014

Customer Service Representative/Surgeon’s Personal Assistant

·Expert knowledge and abilities in written/verbal communication with Clients/Referral & Emergency Doctor’s and by

ØPreparing/Discussing estimates with clients.

·Produce quality work even when under extreme time pressure and deadlines by

ØMultitasking and Answering multiple phone lines

ØPreparing/Discussing estimates

Stephanie Cronin ***********@******.*** PAGE TWO

Noah’s 24-hour Animal Hospital, Indianapolis, IN

Customer Service Representative/Surgeons’ Personal Assistant

ØScheduled appointments

ØPrepared appointment paperwork, and Concluding/Confirmation calls clients.

·Cooperatively work with others to produce and deliver required work by

ØFiling charts, Preparing charts

ØTrained new employees on system

ØWork as a strong team player by Prepare prescriptions (food/medications) for patients and Invoicing patient charts.

·Strong skills in time management, prioritizing tasks, and meeting deadlines by Faxing/Scanning Medical Records.

·Problem solver who quickly grasps complex situations and turns in manageable takes by managing the Daily deposits/books/reports

Boarder Coordinator

·Responsible for Scheduling Reservations for Canines/Felines, Confirmation Calls, admitting patients into the facility, Prepared/administered vaccines, Prepared Admission paperwork and Estimates

Food Coordinator

·Proficient in Organizing the Inventory Food room

·Responsible for ordered food within budget weekly and stocked Inventory

Kennel Attendant

·Responsible for walking canines, feed canines/felines, cleaned cages, moped and cleaned facility

Clarion Hotel, Indianapolis, IN 1998 – 2003

Front Desk Representative

·Provided excellent customer service by greeting customers and listening to client’s accommodations

·Produce quality work even when under extreme time pressure and deadlines by Multitasking and Answering multiple phone lines, and pre-assigning keys for huge groups and nightly deposits

·Proficient in reservations, check in/out customers

Herff Jones, Indianapolis, IN 1999 – 2000

Internship

·Produce quality work even when under extreme time pressure and deadlines by Multitasking and Answering phone lines, Separated/mailed quarterly sales representative’s product reports.

·Communicated between sales representative and project managers

EDUCATION

·Bachelors of Business Administration (B.B.A.), Marian University, Indianapolis, IN Graduated August 2016

§Business Technology, Finance, Accounting

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