Administrative Assistant Customer Service
Resume:
Loretha White
Arlington, TX *****
*************@*****.***
A highly equipped Administrative Assistant with experience in providing support to a CEO and other executive level staff by performing various business office functions that require organizational, planning, multi-tasking and customer service skills.
Work Experience
Administrative Assistant
Tony Brewer & Company-Atlanta, GA
March 2018 to May 2024
• Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements
• Serve as primary point of contact for several incoming phone calls per day, addressing inquiries and resolving client and vendor concerns
• Develop positive relationships with external vendors
• Greet visiting clients to ensure they are receiving a great first impression of the company and to assist with determining their service needs
• Assist in the preparation, planning and execution of various events for high level clients, such as Coca Cola, Zoo Atlanta, Northside Hospital and many more.
• Contribute to events by overseeing the needs of the clients and providing support prior to an event and the day of an event
• Work closely with the CEO and production teams to ensure clients visions are executed properly
• Perform routine clerical tasks such as mailing, copying, faxing, filing and scanning
• Provide administration support to office staff in any area needed Mail Clerk
The Millennium Group-Atlanta, GA
February 2015 to May 2017
• Maintained records of incoming and outgoing mail
• Coordinated shipping arrangements with various departments
• Coordinated delivery of large projects with other mailroom clerks
• Distributed mail and packages to various departments in the company
• Inspected mail and packages for suspicious and/or threatening items
• Collected mail and packages from various departments
• Shipped products in a timely manner
Customer Service Representative
Encadria Staffing-College Park, GA
October 2014 to February 2015
• Managed numerous inbound/outbound order calls daily
• Assisted customers with establishing delivery schedules
• Ensured on-time delivery to customers by coordinating with delivery associates
• Responded to telephone inquiries regarding availability of products and/or status of orders
• Accessed electronic and paper cataloging systems to research product information for customers
• Provided quick resolutions to customer complaints
• Assisted with resolving orders that were placed on hold due to credit detection issues
• Issued credits to customers for damaged and/or unsatisfactory products
• Was commended by supervisor for the ability to resolve problems quickly and effectively, avoiding escalation to executive level management
Warehouse/Shipping Associate
Encadria Staffing-Peachtree City, GA
February 2013 to September 2014
• Performed administrative duties pertaining to returns, shipping, handling, receiving, storing, counting, packaging and distributing of equipment, materials, merchandise and similar items
• Coordinated and transported supplies, products and materials to and from one location, department or work station to another, using hand trucks, tote boxes and other materials handling equipment
• Packaged LED lighting products for warehouses, stores, schools and businesses
• Prepared goods for shipment throughout the U.S.
• Ensured that items being shipped were accurate in accordance with invoices
• Routinely met daily quotas by ensuring orders were prepared for on-time shipment.
• Moved pallets by hand, electric pallet jack and/or manual pallet jack
• Ensured warehouse areas were clean and free of debris Team Lead over Toy Department
JC Penney Outlet-Forest Park, GA
April 2011 to November 2012
• Trained new employees
• Resolved difficult customer issues
• Instructed employees on how to handle difficult and complicated customers
• Assembled furniture for display on retail floor
• Insured items were properly stocked
• Was rewarded for producing quality work in a short time frame
• Was recognized by management for outstanding team work
• Assisted in various departments throughout the store due to being very knowledgeable about the overall store merchandise
Plant Production Assistant
Duoline Technologies-Gilmer, TX
June 2009 to September 2010
• Assembled Rigid Plastic Tubing (RPT) used to prevent corrosion barrier ring build up in the Gulf of Mexico
• Inspected and identified small defects in parts of RPT before packing and shipping
• Ensured accuracy of orders in preparation for shipping
• Consistently completed daily work as scheduled
• Inspected and ensured all products were free of oil, dust and/or paint
• Trained new employees
• Recognized by Management for providing excellent commitment to the team Education
Diploma
Pittsburgh High School - Pittsburg, TX
May 1995
Skills
• Problem solving
• Microsoft office
• Administrative Experience
• SAP
• Project Management
• Microsoft Outlook
• Warehouse Experience
• Event Planning
• Order Picking
• Shipping & Receiving
• RF Scanner
• Data Entry
• Clerical Experience
• Office Management
• Microsoft Word
• Personal Assistant Experience
• Accounts Receivable
• Sage
• Accounts payable
• Merchandising
• Construction
• Driving
• Childcare
• Customer service
• Communication skills
• Microsoft Office
• Microsoft Excel
• Organizational skills
• Administrative experience
• Microsoft Powerpoint
• Calendar management
• Phone etiquette
• Accounting
• Accounting software
• Data entry
Certifications and Licenses
Driver's License
RHIT
Additional Information
Proficient in Microsoft Office
WPM: 80
Excellent analytical and problem solving skills
Outstanding Organizational and Planning skills
Outstanding Multi-tasking skills
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