Data Entry Customer Service
Resume:
HOUSTON, US, ***** • ****************@*****.*** •
ARNESHA VINCENT
Remote customer service
PROFESSIONAL SUMMARY
Remote customer service professional with a strong foundation in organizational skills, teamwork, and communication, honed over 4 years of diverse experience. Demonstrates innovative problem-solving capabilities, particularly in data-driven environments, ensuring operational efficiency and customer satisfaction. Aspires to leverage these skills in enhancing customer engagement and driving service excellence.
EMPLOYMENT HISTORY
LAUNDRY ATTENDANT Apr 2024 - Dec 2024
Independent Company Houston, TX
DATA ENTRY Jul 2022 - Oct 2023
FMA Alliance, Ltd Houston, TX
DATA ENTRY Mar 2023 - May 2023
Carnival Cruise Line Houston, TX
Organized closets, enhancing space utilization and garment accessibility. Drive operational excellence in laundry services, optimising cleaning techniques and storage solutions. Consistently deliver high-quality results, enhancing customer satisfaction and operational efficiency. Pioneer advanced laundering methods, introducing eco-friendly practices and innovative folding techniques. Continuously refine processes to maximise efficiency and minimise environmental impact. Foster a collaborative environment, providing guidance on proper garment care and storage. Offer tailored solutions to meet diverse client needs, ensuring exceptional service delivery. Analyse laundry workflows to identify areas for improvement, implementing data-driven strategies to enhance productivity. Utilise insights to optimise resource allocation and streamline operations. Managed debt collection and data entry, ensuring accuracy and efficiency in records management. Streamlined data entry workflows, boosting productivity and minimising errors. Consistently met tight deadlines while maintaining high-quality standards in debt collection processes. Meticulously entered and verified financial data, maintaining database integrity. Collaborated with team members to identify and resolve discrepancies in debt collection records. Proposed and implemented data entry process improvements, enhancing overall efficiency. Utilised advanced software features to automate repetitive tasks in debt collection procedures. Worked closely with collection agents, providing timely and accurate data support. Participated in team meetings to share insights and contribute to process optimisation strategies. Optimised debt collection processes through meticulous data management, enhancing accuracy and efficiency. Implemented streamlined workflows, resulting in improved productivity. Drove data entry efficiency by proposing and executing process improvements. Leveraged advanced software features to automate repetitive tasks, boosting overall productivity. Managed cruise data entry, ensuring precise reservations, boosting efficiency, enhancing accuracy. Analysed booking trends to optimise cruise reservation strategies. Developed data-driven insights, contributing to more effective inventory management and increased bookings. Meticulously managed complex cruise reservations, ensuring precise data entry. Maintained high standards of accuracy, minimising errors and enhancing overall operational efficiency. Exceeded booking targets through efficient data entry and effective customer communication. Contributed to revenue growth by maximising occupancy rates on cruise itineraries. Worked closely with cross-functional teams to streamline reservation processes. Facilitated seamless information flow, enhancing overall customer experience and operational effectiveness. Streamlined cruise reservation processes, enhancing data accuracy and operational efficiency. Analysed booking trends to optimise inventory management and increase occupancy rates. Surpassed booking targets through precise data entry and effective customer communication. Contributed to revenue growth by maximising cruise itinerary occupancy.
CALL CENTER REPRESENTATIVE Apr 2022 - Apr 2023
Houston time call center Houston, TX
CLEANING Jan 2021 - Feb 2022
CCS Houston, TX
CASHIER Mar 2021 - Mar 2022
Circle K Houston, TX
Handled customer inquiries efficiently, enhancing satisfaction and resolving issues promptly. Achieved high customer satisfaction scores through effective communication and problem-solving. Utilized strong communication skills to address customer concerns and ensure positive experiences. Managed high-volume inbound calls, resolving customer inquiries efficiently. Implemented streamlined processes, reducing average call handling time substantially.
Worked closely with team members to share best practices, enhancing overall call centre performance. Contributed to developing new customer service protocols.
Consistently exceeded call quality metrics and customer satisfaction targets. Recognised for swift problem-solving skills and ability to de-escalate challenging situations.
Proposed and implemented new call scripts, leading to improved first-call resolution rates. Actively participated in continuous improvement initiatives.
Provided empathetic customer support, effectively addressing concerns and fostering loyalty. Mentored new hires, facilitating their smooth onboarding process.
Optimised call handling processes, significantly reducing average resolution time. Consistently surpassed quality metrics and customer satisfaction targets.
Streamlined call handling processes, reducing average resolution time and consistently surpassing quality metrics and customer satisfaction targets.
Proposed and implemented new call scripts, boosting first-call resolution rates and actively contributing to continuous improvement initiatives.
Cleaned pharmacies, ensuring high hygiene standards and customer satisfaction. Improved cleaning efficiency, leading to measurable time savings. Collaborated with team to address and solve cleaning challenges. Utilized effective cleaning techniques to maintain safe environments. Contributed to a cleaner, healthier community through diligent work. Meticulously cleaned pharmacies, ensuring compliance with health and safety regulations. Implemented efficient cleaning protocols, enhancing overall hygiene standards.
Optimised cleaning processes, reducing task completion time while maintaining quality. Introduced eco-friendly cleaning solutions, minimising environmental impact.
Worked seamlessly with pharmacy staff to coordinate cleaning schedules, minimising disruption to operations. Fostered positive relationships, enhancing team efficiency. Proposed and implemented new cleaning techniques, improving effectiveness in hard-to-reach areas. Adapted methods to meet unique needs of different pharmacy layouts.
Analysed cleaning product efficacy, recommending cost-effective alternatives without compromising quality. Tracked cleaning performance, identifying areas for improvement. Managed waste disposal and maintained store cleanliness, enhancing customer experience. Restocked inventory efficiently, ensuring product availability for customers. Provided attentive customer service, resolving inquiries promptly and courteously. Streamlined checkout process, enhancing customer satisfaction. Managed inventory replenishment, ensuring product availability. Maintained store cleanliness, creating a welcoming environment. Optimised cash handling procedures, reducing errors. Implemented efficient restocking system, minimising out-of-stock incidents. Resolved customer queries promptly, boosting overall service quality. Fostered team spirit, contributing to a positive work atmosphere. Assisted in training new staff, sharing best practices. Participated in store improvement initiatives, enhancing operational efficiency. Ensured accurate product pricing and labelling, minimising discrepancies. Maintained meticulous cash register records, facilitating smooth shift transitions. Adhered to strict hygiene protocols, upholding store standards. Provided attentive customer service, addressing diverse needs. Assisted in store maintenance tasks, supporting overall operations. Contributed to a safe shopping environment, following security guidelines. Streamlined checkout process, reducing wait times and enhancing customer satisfaction. Implemented efficient inventory management, minimising stockouts.
SALES ASSOCIATE Aug 2020 - May 2021
Bath & Body Works Houston, TX
EDUCATION
HIGH SCHOOL OR EQUIVALENT Aug 2017 - May 2018
Lafayette High School Lafayette, LA
COURSES
FOOD HANDLER CERTIFICATION
CHILD DEVELOPMENT ASSOCIATE CERTIFICATION
SKILLS
Customer Service representative (Expert), Teamwork, Leadership (Skillful), Time Management, Communications (Experienced), Cashiering, Stocking, Sales (Skillful), Cash Handling, Microsoft Word, Organizational Skills, Accounting (Experienced), Management, Merchandising, Typing, Call Center (Experienced). Processed transactions efficiently, enhancing customer satisfaction and loyalty. Provided exceptional customer service, addressing inquiries and resolving issues promptly. Maintained store cleanliness and organization, contributing to a welcoming shopping environment. Assisted in inventory management, ensuring shelves were stocked and products were displayed attractively. Led sales initiatives occasionally, achieving and surpassing sales targets consistently. Maximised sales through strategic upselling, consistently surpassing targets. Implemented efficient inventory management, reducing stock discrepancies and enhancing customer satisfaction. Fostered a positive team environment, collaborating with colleagues to streamline operations. Mentored new staff members, improving overall team performance and customer service quality. Maintained meticulous store presentation, ensuring products were correctly displayed and priced. Conducted thorough end- of-day reconciliations, minimising discrepancies in cash handling. Proposed and implemented creative merchandising strategies, boosting product visibility and sales. Developed innovative solutions for common customer queries, enhancing overall shopping experience. Demonstrated exceptional product knowledge, passionately educating customers about new ranges and promotions. Consistently delivered outstanding customer service, fostering brand loyalty. Optimised sales through strategic upselling, consistently exceeding targets. Implemented efficient inventory management, reducing stock discrepancies and boosting customer satisfaction.
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