Customer Service Call Center

Brenda J Carpenter

*****************@*****.*** 256-***-**** Huntsville, AL

SUMMARY Professional with 13 years of customer service and sales experience, adept at remote communication and multitasking. Excelled in high-volume call center environments and insurance sales, demonstrating strong problem-solving and client relationship management skills. Actively seeking a Remote Part-Time role to leverage extensive background in customer support and sales efficiency.

WORK EXPERIENCE Alorica Call Center Remote

Customer Service Representative Jul 2019 - Jul 2023

• Resolved providers and facility inquiries on benefits and claims issues by utilizing

• a CRM computerized system, improving customer satisfaction.

• Provided updates on ICP-10, CPT codes.

• Kept precise records and documentation, updating customer accounts and

• managing tasks efficiently in a high-pressure setting by multi-tasking.

• Communicated operational progress and offered feedback to leadership, aiding

• in the enhancement of service quality.

• Identified and escalated critical customer concerns and system abnormalities to management, ensuring swift resolution and ongoing service optimization. United Healthcare Huntsville, AL

Life and Health Broker/Agent with United Healthcare Feb 2018 - Jul 2020

• Created and presented detailed explanations of Life and Health insurance

• products to align with clients' insurance needs effectively. Sales and Marketing.

• Built and maintained partnerships to enhance the promotion and administration

• of insurance products, focusing on premium collection and client interaction.

• Rigorously complied with federal and state privacy laws, ensuring strict

• confidentiality of client information during insurance verification procedures. New York Life Insurance Huntsville, AL

Insurance Sales and Marketing Agent Sep 2017 - Dec 2017

• Successfully expanded client base by marketing and selling Life and Health

• insurance products on a consultative setting, utilizing CRM tools for efficient

• collaboration with financial experts.

• Addressed and resolved customer inquiries with exceptional service,

• demonstrating adept multitasking with written and verbal communication

• abilities.

•

H&R Block Huntsville, AL

Client Services Professional, Receptionist Dec 2015 - May 2017

• Managed client reception and inquiries, ensuring a welcoming environment and

• efficient resolution of scheduling appointments.

• Administered office inventory and appearance, while also handling payment

• collection and cash-drawer reconciliation.

• Maintained secure filing systems and database updates, and facilitated

• communication with management regarding office requirements. D&Y Staffing Huntsville AL

Tele-Recruiter May 2015 - Aug 2015

• Conducted thorough screening and qualification of physicians to create a robust

• pipeline of candidates for locum assignments, ensuring the collection of relevant

• data for effective networking.

• Prepared and distributed comprehensive presentation packages for physicians,

• facilitating seamless communication between candidates and staffer

• professionals.

Express Personnel Temp Agency Huntsville, AL

Various Administrative Temporary Positions Dec 2013 - May 2015

• Conducted comprehensive research on past job service billings, resulting in the

• recovery of $38,000 in previously unbilled services for a major client.

• Assumed a variety of roles, including Clerical, Administrative, and Analyst, adapting

• to diverse workplace environments and supporting organizational operations. Allstate Insurance Company Huntsville, AL

Licensed P&C Sales Producer Mar 2011 - May 2013

• Successfully expanded customer base through strategic cross-selling of

• property and casualty coverage, contributing to consistent monthly growth in the

• company's book of business.

• Enhanced operational efficiency by introducing a property liability sales program

• database, enabling staff to access and leverage an untapped markets

• effectively.

• Managed daily administrative tasks and account oversight, while delivering high-

• quality customer service and maintaining strong relationships with business and

• personal clients.

West Telecommunications Huntsville, AL

Customer Care/Support Nov 2008 - Mar 2011

• Addressed and resolved customer inquiries regarding wireless products and

• technical services, ensuring satisfaction by accurately processing payments and

• managing billing disputes.

• Consistently achieved sales targets through Sales and UpSales, with effective

• troubleshooting on tier one network issues and by promoting features and

• account enhancements.

EDUCATION BetterCE Alabama Dept of Insurance Huntsville, AL Brokerage License, Life and Health Sept 2018

Univ. of Alabama (UAH)

Certificate Course, Microsoft Excel 2013/2015

Huntsville, AL

May 2015

Calhoun Community College

Associate, Accounting

Huntsville, AL

May 2005

Calhoun Community College

Associate, Business

Huntsville, AL

May 2005

SKILLS Multitasking • Time management • communication • self-motivation • technical proficiency • problem-solving • adaptability • organization • independent work • basic computer skills • attention to detail • Customer Service • CRM Management

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