Legal Collector / Customer Service Representative
Resume:
Contrina Glass-Stewart
*********@*****.*** / 586-***-****
Saint Clair Shores, MI 48080
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Legal Collection Specialist
Shermeta Law Group, P.C. - Auburn Hills, MI
2020 to 2021
Recovery Department for Collections
Place and Receiving High Volumes Collections Calls Evaluate Accounts for Legal Action
Processing Wage / Bank Garnishments
Review Accounts w/Clients for Paid In Full and Settlements Upload Account Notes
Legal Software - AS400
Customer Service Representative
State Of Michigan - Detroit, MI
2020 to 2020
Temp-Part Time Assignment
Assistant w/COVID-19
Accepting Inbound Calls Only / UIA Department
System Worked - Midas
Legal Collector Specialist
Midland Credit Management LPA - Troy, MI
2018 to 2019
Windows 2008 - System ILMS - GUI
Accepting Inbound Calls Only, Front End, Processing Executions Wage and Bank Garnishments, Order Credit Reports, Review Consumer’s Credit Reports, Accepting ACH Payments, Check By Phone Payments, Prep and Request Settlement Letter’s and Paid In full Letter’s for Consumers.
Closing Out Accounts. View Pacer, Some Skip Tracing Review for Bankruptcy. Quality Assurance Inspector
London Square Specially Services LLC - Warren, MI
2016 to 2019
(Contingent)
Quality Assurance / Inspections
Inspections On All Auto Parts, and Return Auto Parts Collection Specialist
London Square Specially Services LLC - Troy, MI
2016 to 2018
Making Outbound Calls Daily, Accepting Inbound Calls, Overview Bankruptcy Filing, Accepting ACH PMT'S and Credit Card PMT'S, Check By Phone Payments
Skip Tracing, Using TLO and Pacer, Ordering Credit Reports Review Accounts For Sales Team
Customer Service - Cashier & Sale Representative
TJ Maxx, Marshalls & HomeGoods INC - Troy, MI
2014 to 2017
Part Time
Pushing Merchandize, Cashier,
Front End Returns, Money Management,
Layaway Clerk, Salesperson
Legal Collection Specialist
Weltman Weinberg & Reis Company, L.P.A - Troy, MI
2002 to 2016
Processing Subpoena’s, Requesting Subpoena’s, Order Executions, Overview Bankruptcy, Pacer, TLO Reports, Order Credit Reports, Making Outbound Calls, Accepting Inbound Calls, Review Accounts for Order Wage & Bank Garnishment, Skip Tracing, Uploading File Notes, Accepting ACH Payments, Accepting Credit Card Payments, Accepting Check By Phone Payments, Face to Face Contact w/ Consumers, Closing Accounts on PIF (Paid In Full) & SIF (Settlement) Education
Diploma
Edwin Denby High School
Skills
• ACH
• Accounts Payable
• Quality Inspection
• Bank Reconciliation
• Sales
• B2B
• Journal Entries
• QuickBooks
• Balance Sheet Reconciliation
• Credit Analysis
• VPN
• Computer Networking
• General Ledger Reconciliation
Languages
• ENGLISH - Fluent
Assessments
Food service: Customer situations — Highly Proficient February 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Highly Proficient
Clinical judgment — Completed
February 2021
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Completed
Bartending — Completed
February 2021
Understanding, pouring, and mixing drink orders
Full results: Completed
Call center customer service — Completed
February 2021
Applying customer service skills in a call center setting Full results: Completed
Customer service — Completed
March 2021
Identifying and resolving common customer issues
Full results: Completed
Sales skills — Proficient
March 2021
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
March 2021
Responding to customer situations with sensitivity Full results: Proficient
Verbal communication — Proficient
March 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Sales skills — Proficient
March 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Team Leader, Training New Employees
• Excellent Communication, Multitasking, and Customer Services Skills
• Type 40 WPM
• Over 15 years Experience Legal Collections
• Artiva, Converge, Pipeline, Auto Dialer (programs/ software) Midas, AS400
• ILMS, Windows 8 and Windows 10, Pacer, TLO, RSA, CX1, CISO, VPN, AS4300
Contact this candidate