Data Entry Specialist
Resume:
LORRAINE CRAWFORD
DATA ENTRY SPECIALIST
ABOUT ME
Dedicated and motivated data entry professional with a proven track record in handling diverse responsibilities and resolving complex issues. Skilled in conflict resolution, persuasive communication, and detailed-oriented work. Seeking a challenging position to leverage my skills and contribute to a company's success.
EDUCATION WORK EXPERIENCE
Primerica
2023-Present
Corresponded with 100s of customers via email, phone, and chat, resolving issues related to lost packages, damaged items, and order problems.
Maintained composure and courtesy in handling challenging customer situations, ensuring customer satisfaction.
Utilized customer service management systems and databases efficiently, streamlining issue resolution.
Provided accurate, valid, and complete information to stores/members/customers by utilizing the proper methods/tools. Email Support Representative
Technical Support/Data Entry Associate
Greeted all customers professionally and courteously. Handled new customer referrals gathering necessary information while performing general office duties, including answering phones, taking dictation, and completing employment forms.
Managed a multi-line phone system, efficiently routing 50+ chats delivering messages to customers.
Troubleshot and resolved email issues, ensuring optimal system performance for a 80% Increase In customer satisfaction. Demonstrated an understanding of confidentiality, while entering all authorization and correspondence In computers.
Hybrid
Buds hospic Health Care
Remote Data Entry Agent
Answered a constant flow of customer calls with minimal wait times, for a 25% Increase In satisfaction.
Recommended potential products or services based on customer needs, contributing to sales growth.
Developed and maintained positive customer relations, resulting in 15% increase in customer satisfaction.
Maintained detailed records of customer interactions and implemented appropriate actions to resolve issues.
Verified proper hardware and software configuration setup, resulting in improved user experience.
Collaborated with different departments to solve member concerns. 2015-2018
SKILLS
ACHIEVEMENTS
Excellent communication
skills, written and verbal.
Proficient In CRM/SAP/
Salesforce systems and
Microsoft Word.
Excellent attention to detail
and accuracy In data entry
and record keeping.
Flexible to change and
procedures.
Zendesk (Intermediate)
Resolution Specialist
Project Management
Email Marketing
Administrative Support
Ability to thrive in a fast-
paced environment
Technical Support
Ability to multi-task and
manage time effectively.
Organized and detail
oriented.
Phone Etiquette
Escalation Handling
Project management
Typing speed of 80 wpm.
Customer Service Certificate
151 E. Chestnut St., Charleston, MS
38921
2019-2022
Northwest MS community College
2009-2011
Associate of Applied Science
UAGC Online
Bachelor in Accounting: 2024-26
Remote/ HybirdE
Remote
Taylors Printing
crawfordlorraine29@y
ahoo.com
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