Systems Administrator Project Management

SUMMARY

Configuration Management Specialist with an MBA and twenty-four years of experience in providing information technology services across a wide range of industries. Thirteen years of experience in systems engineering as a federal contractor. Works as a software deployment expert across a large government enterprise. Significant file share backup subject matter expert and software development life cycle experience. Holds Project Management Professional certification and multiple Microsoft certifications. Excellent understanding of federal contracting nuances from both contractor and client perspectives. Active Public Trust clearance. Previous Secret clearance.

CERTIFICATIONS

Project Management Professional (PMP) – 2010 – Renewed through 2025

Microsoft Certified Professional

Microsoft Certified Professional – February 2007 and April 2012

Microsoft Certified Solutions Associate (MCSA) – Windows Server 2008 - April 2013

Microsoft Certified Technology Specialist – July 2012 and April 2013

FEMA Professional Continuity Practitioner Level One Certificate – 2011

CompTIA A+ - 2016 – Renewed through 2025

ITIL V3 Foundation

TECHNICAL SKILLS

Symantec Management Console 8.7, Ghost Solutions Suite 3.3, vFire, Snag-It

Windows 10, Windows 7, Office 2016 and 365, Macintosh Operating Systems

System Center Configuration Manager (SCCM) 2007 R3 and Configuration Manager Console

System Center Virtual Machine Manager (SCVMM) 2007 R2, Crystal Reports

Active Directory, DNS, Advanced Group Policy Manager on Windows 7 and 10

VMware vSphere Client 4.0/5.0/5.1, vCenter Server 5.0/5.1, Hyper-V on Server 2008 R2

Remote Desktop Services, Adobe Connect, Cisco VPN, Citrix, BMC Remedy

Bomgar Representative Console, ServiceNow, Ivanti Secure Access Client

Microsoft Project, Visio, Windows Server Update Services, SQL Server 2008 and 2008R2, SharePoint

Windows Server 2003/2008/2008 R2, Exchange Server 2003, Exchange Server 2010 Tools

Adobe Creative Suite, WinZip Self-Extractor, Command line scripting, some PowerShell

Symantec Backup Exec 2010 R3 including remote agent deployment, Ghost Solution Suite

WORK EXPERIENCE

ICF International, Inc.

National Library of Medicine (NLM) 2014-Present

Software Deployment Specialist Bethesda, MD

Serve as a valuable member of Desktop Software Deployment team at National Library of Medicine.

Engineer software installation packages for NLM-wide deployment utilizing Ghost Solutions Suite and Configuration Management Console.

Assist in preparation of software installation and licensing reports utilizing Configuration Manager Console.

Build and edit numerous software and computer filters utilizing Configuration Manager Console, including SQL queries utilizing SQL Server Management Studio.

Perform thorough pre-pilot testing of deployment packages utilizing Ghost Solutions Suite and Systems Management Console.

Manage broadcast messaging for software deployment pilots and production deployments.

Participate in deployment package testing and pilot feedback tracking for major annual cataloging software upgrade.

Build Change Requests for all software deployment roll-outs.

Introduce the Change Requests for to Change Management Board for major environment changes.

Evaluate Group Policy Objects to increase efficiency and identify redundancies.

Serve as lead for Software Distribution Team process document creation and modification.

Utilize SnagIt to create the cleanest visual representation of necessary procedural steps in documentation and in responses to software questions from Desktop Operations and/or the end user community.

Update standard software for workstation builds and individual deployment packages when Desktop Security Team introduces updates.

WORK EXPERIENCE (cont’d)

Serve as lead for all deployment efforts in Ghost Solutions Suite and Systems Management Console for specialized Developers Workstation software suite that is not deployed to general user population.

Lead efforts to deploy, manually and automatically, the Symantec Management Agent, to Macintosh computers that were missing said agent.

Coordinate overnight and immediate software deployments with end users upon receiving service requests.

Evaluate requests to be exempt from nightly workstation reboots and create exemptions upon approval.

Present new solutions, both software and process, to continually improve internal IT operations.

Serve as next level support for Desktop Operations Team member questions on deployment and general computer operations.

Utilize Bomgar Representative Console for remote deployments and troubleshooting.

Will serve as a valuable member of the Windows 11 migration team, deployed hundreds of images, captured and deployed hundreds of user profiles, and resolved issues with software installations.

Served as a valuable member of the Windows 10 migration team, deployed hundreds of images, captured and deployed hundreds of user profiles, and resolved issues with software installations.

Researched and identified Organizational Units no longer needed in live production and initiated their removal from Active Directory.

Built monthly milestone reporting template for use by Software Deployment Team members.

Worked as sub-contractor (Apex Systems, Inc.) from 2014-2016 prior to converting to ICF employee.

Ace Info Solutions, Inc. 2013-2014

U.S. Coast Guard – Operations Systems Center (OSC) Kearneysville, WV

Systems Administrator III

Served as Primary Certification Engineer for all Add-On software across two USCG-wide enterprise domains.

Scanned all machines before and after add-on software installations to ensure that no new network vulnerabilities will be introduced.

Researched, identified, tested, and documented any solutions for remediation of any new vulnerabilities.

Built and configured extensive test infrastructure dedicated solely to testing software for new desktop image on a sensitive but unclassified domain and on a classified domain.

Created and modified installation packages to increase efficiency for field installs of certified software, using WinZip Self-Extractor for delivery.

Researched options, pricing, licensing, and functionality of software tools internal to Enterprise Management upon request or identification of a business need.

Compiled all software utilities that have been or will be used in the software certification process and placed them in a central file share repository.

FYI-For Your Information, Inc. 2011-2013

U.S. Coast Guard - Telecommunication and Information Systems Command (TISCOM) Alexandria, VA

Configuration Management Specialist

Supported over 3,000 users as Configuration Management Specialist for USCG-wide enterprise test platform.

Served as primary backup engineer for all network shares in test environment for two years.

Increased efficiency of backups by fifty percent by re-configuring backup media operations.

Identified duplicate data in large network file share and reclaimed storage space by forty percent.

Developed, maintained, and continually improved test environment backup procedural guide.

Utilized SnagIt to create the cleanest visual representation of necessary procedural steps in installation and configuration documentation.

Developed Visio charts for presenting backup procedures and respective process flows to senior management.

Managed backups for three different SCCM Site Servers and produced weekly status reports.

Conducted weekly restore tests from backups and build restore jobs upon need.

Initiated enterprise-wide firmware upgrade for backup tape devices and served as a training resource for backup teams throughout the enterprise.

Built and configured centralized data repository to preserve data from departed employees to enhance business and tasking continuity.

Evaluated multiple Active Directory Management solutions and recommended the solution selected by USCG.

Wrote Self Help Guide and modified Service Administrator Guide for Active Directory Management migration from test platform to production platform.

Created Work Breakdown Structure for use across Active Directory migration projects.

WORK EXPERIENCE (cont’d)

Provided full life cycle software certification services including official Coast Guard Enterprise-wide installation and configuration documentation.

Developed and customized self-extracting installation packages for hosted applications.

Configured installation media for robust, high-end engineering workstation applications.

Wrote highly complex change request for major logistical asset management software release for remote deployment on two domains.

Conducted thorough functional testing of COTS and in-house software applications to resolve any compatibility issues before placement on external networks.

Maintained and updated internal network vulnerability scanning servers weekly or when needed.

Performed peer reviews of technical processes and respective documents.

Documented peer reviews of Windows 7 image installation packages prior to deployment.

Setup over one hundred virtual servers for major update distribution points project.

Reviewed and edited Group Policy Objects (GPO) using Advanced Group Policy Manger (AGPM).

Built multiple 2008 R2 servers with hypervisors for distribution to field installation sites.

Re-designed resource collections to perform monthly patch testing on a wider variety of resources while achieving cost savings.

Valued team member for monthly enterprise patch testing on Unclassified and Classified platforms.

Tested and developed standard installation and post-install configuration for SCVMM prior to release in live production.

Assisted field installation site personnel with network card teaming and network host configuration.

Developed SQL Server repair procedures and scripts that returned sixty percent decrease in total installation time.

Researched and tested SQL database restore process on both VMware and Symantec Backup Exec Platforms.

Served as backup for biweekly Active Directory health testing and DNS cleanup tasking.

Created ISO images using multiple ISO recording software packages.

Performed numerous large-scale data migrations encompassing multiple subnets.

Installed and decommissioned VMware EXSi servers within large-scale testing lab.

Installed vSphere Client 5.0 and 5.1 on numerous test workstations for testing and development purposes.

Senior Information Specialist/Information Technology Manager 2007-2011

U. S. Department of Labor Washington, DC

Installed and supported all certified hardware and software for national office personnel.

Provided IT-related and equipment inventory project assistance and design.

Provided on-site and off-site support for agency office systems and remote VPN access.

Initial point of contact for solving e-mail, hardware, software, mobile phone, printer, and copier problems.

Directed BlackBerry rollout and redeployment to investigators and directors in six regions.

Procured and trained users on VPN connection utilizing BlackBerry tethering and wireless cards.

Reduced mobile communications cost per user by forty percent with tethering deployment.

Directed user participation in Learning Link training courses and updated course software.

Managed agency-wide rollout of more than 200 laptops and peripherals to six regions.

Served on VOPAR and VIPERS redevelopment and reinstitution team.

Utilized Visio to develop agency COOP, Blackberry rollout, and security incident process flowcharts.

Acted as IT representative on agency Continuity of Operations (COOP) team.

Wrote Business Process Analysis and Business Impact Analysis for annual agency COOP plan.

Directed quarterly agency AlertFind notification and emergency telecommunications tests.

Served as primary alternate to the agency Information Security Officer.

Prepared and delivered proper security incident reports within agency security office timeframes.

Processed network accounts and remote access requests for all agency hires and departures.

Directed all timekeeping activities for contract support staff department-wide.

Served as agency representative for all national and regional teleconferences and data calls.

Instituted process improvements for agency technical staff service delivery.

Coordinated agency-wide videoconferences as a member of a two-person technical team.

Designed organizational templates for future agency SharePoint site.

WORK EXPERIENCE (cont’d)

Information Technology Placements 2007

Help Desk Analyst while on contract at Covington & Burling Washington, DC

Served as an initial contact for all desktop, laptop, and BlackBerry issues at prestigious law firm.

Closed 30+ iManage, Microsoft Office 2003, LAN Printer, and remote access issues daily.

Used cSupport hierarchy templates for change requests and recommended improvements.

Utilized Systems Management Server, PC Anywhere, and GoToAssist to resolve issues.

Resolved and configured Cisco VPN, Citrix, and network printer sessions for five offices.

Information Technology Coordinator while on contract at the National Cable &Telecommunications Association

Upgraded 50+ Blackberry 8700 devices for large national trade association.

Ghosted multiple machines using Symantec Ghost Server for further distribution.

SumaTech Consulting 2007

Network and Desktop Engineer Washington, DC

Primary network administrator and desktop services provider for clients in the legal and trade association field.

Maintained server backup jobs for clients and edited and created backup jobs when needed.

Installed and configured Virtual Private Network Client for remote users at several different client sites.

Configured wireless handheld phones to synchronize wirelessly and with desktop software.

Performed new installations and upgrades of Worldox, Timeslips, and Time Matters software.

Documented technical solutions and troubleshooting tips for internal shared online workspace.

USA Today 2004-2007

Technology Support Specialist Westminster, CO and Lorton, VA

Configured all desktop, laptop, and Psion handheld computers for local circulation markets.

Primary contact for all computer, telephone, mobile phone billing, and other technical issues.

Coordinated inventory of all workstations, printers, and handhelds to ensure availability.

Ran business-critical reports using Crystal Reports, editing layouts and queries upon request.

Troubleshot all AS/400 iSeries, Windows, Outlook, and Crystal Reports connection problems.

Maintained SharePoint Team Services Intranet site for local market.

Documented technical solutions for local market and other market systems analysts.

Built remote, wireless, and broadband connectivity solutions for traveling end users.

Prepared business-critical invoice billing production jobs on AS/400 servers and high-speed printers.

Assisted with all newspaper return audits and report out of balance return counts.

Robert Half Technology 2004

Desktop Support Consultant while on contract at Air Methods Englewood, CO

Managed team of four across several desktop rollout and reconfiguration projects.

Provided varied, multiple-level desktop support for up to 1,500+ local and remote users.

Migrated all data from various Microsoft workstations to new XP stations for rollout.

Built desktop support processes for internal technical help desk knowledge base.

Closed 25-30 work orders weekly with a very high customer satisfaction rate.

Recorded, administered, and completed support work orders and reports in Track-IT!

Spherion Technology Solutions Group 2003-2004

Tier One Help Desk Representative / Transition Consultant while on contract at IBM Boulder, CO

Resolved widely varying first-level help desk tickets for large, nationwide account.

Troubleshot 30+ network connectivity, LAN printer, and Microsoft Office XP issues daily.

Served as the Service Request Line of Business focal within multibillion-dollar account.

Developed training processes and call-handling scripts for new and current agents.

Built and verified resolver group profiles for new client management ticketing system.

EDUCATION

University of Massachusetts Lowell - Master of Business Administration

Babson College - Bachelor of Science in marketing and economics, cum laude

University of Massachusetts Lowell - Certificate in Fundamentals of Information Technology (3.5 GPA)

Contact this candidate