JULIE LOERWALD
CONTACT
***********@*****.***
Lubbock, TX 79416
PROFESSIONAL SUMMARY
Results-oriented professional with
** ***** ** ******* **************
experience, specializing in
healthcare data management and
HIPAA compliance. Proven
expertise in database
maintenance, problem-solving,
and ensuring timely transaction
completion in alignment with
service level agreements (SLAs).
Seeking to leverage meticulous
record-keeping and strong
administrative skills in a remote
administration role.
SKILLS
40 WPM Typing Speed
Professional Phone Etiquette
Strong Communication and
Interpersonal Skills
Database Management
Flexible
Accurate and Detailed
Excellent Planner and
Coordinator
Works Well Under Pressure
Certified in 10-Key
Team Building
WORK EXPERIENCE
BPO ASSOCIATE Nov 2022 Dec 2023
NTTData Remote, Lubbock
Analyzed and validated healthcare provider contract records, ensuring accuracy in data entry and database management
Identified and resolved discrepancies in information, contributing to the maintenance of client Service Level Agreements (SLAs) Managed communication through the dedicated e-mail box, providing timely responses to inquiries and maintaining operational efficiency. MEDICAL RECORDS May 2021 Sep 2022
VRC, Lubbock
Managed patient appointment scheduling and coordinated calendar efficiently, while handling check-in and check-out procedures with attention to detail
Maintained and organized medical records, upheld strict confidentiality standards, and verified insurance eligibility to process claims accurately Delivered high-quality customer service, addressed phone inquiries, and collaborated with healthcare providers to ensure compliance with HIPAA and other regulations.
SUPPORT AND ACQUISITION COORDINATOR Sep 2014 May 2021 City of Lubbock (Fleet Services), Lubbock
Managed comprehensive inventory control, including monthly billing processes and formulated a strategic acquisition plan for the procurement of new vehicles
Oversaw the Fuel Master system, ensuring timely updates, deletions, and generation of daily operational reports
Coordinated administrative tasks such as scheduling, meeting preparations, and maintenance of personnel records, enhancing organizational efficiency
Facilitated the entire vehicle acquisition process, from drafting specifications to negotiating with vendors, and maintained accurate vehicle database records.
OFFICE MANAGER Jan 2010 Jan 2014
Spherion Staffing, Lubbock
Managed incoming and outgoing communications, ensuring efficient handling of calls and organized documentation for hires, security, and temporary staff
Coordinated event logistics, travel arrangements, and supported human resources tasks, including maintenance of applicant tracking systems and conducting behavioral interviews
Oversaw approximately 10 projects, facilitated drug screening processes, and accurately processed payroll entries into the company J
L
Invoice Processing
Administrative Support
Specialist
Microsoft Excel Certified
Critical Thinker
Project Planning
Lotus
Page Maker
Analytical Thinking
CERTIFICATIONS
Fast Track Up and Coming Leader,
Spherion Staffing Dedication to
Services
database.
INSTRUCTOR - MEDICAL OFFICE Jan 2008 Jan 2010
Kaplan College, Lubbock
Developed comprehensive lesson plans to instruct students in various aspects of medical office operations, ensuring a robust educational foundation for career readiness
Assisted students in skill development to prepare them for real-world medical office scenarios, enhancing their employability and professional growth.
PHLEBOTOMIST TECH Jan 2006 Jan 2008
United Blood Services, Lubbock
Assessed client medical backgrounds, including medication usage, health complaints, and allergy information, ensuring safe and personalized donor experiences
Conducted vital sign checks and hemoglobin measurements; proficiently performed blood collection using Baxter blood bags and needles to maintain blood supply integrity.
EDUCATION
ASSOCIATES, BUSINESS ADMINISTRATION Jan 2018
Colorado Technical University
MEDICAL OFFICE SPECIALIST Jan 1999
American Commercial College