Real Estate Administrative Assistant
Resume:
LETTIE
JOHNSON
******.*********@*****.***
Mt. Vernon, IL 62864
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
PROFESSIONAL SUMMARY
Cross Davidson Real Estate - Manager/Administrative Assistant Mt. Vernon, IL • 01/2002 - Current
Cross Davidson Real Estate - Realtor
Mount Vernon, IL • 03/2004 - Current
WORK HISTORY
• Accomplished multiple tasks within established timeframes. Developed and maintained relationships with customers and suppliers through account development.
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Created and maintained databases to track and record customer data.
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Managed filing system, entered data and completed other clerical tasks.
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Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
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Assisted coworkers and staff members with special tasks on daily basis.
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Made deposits, paid invoices, reconcile bank accounts and all aspects of accounts receivable and accounts payable.
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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
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• Maintained and processed all payroll and reports. Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
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Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
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Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
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Ensured compliance with federal/state laws regulating real estate transactions.
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• Handled day-to-day happenings of real estate office to consistently Customer Service
Accounts Payable/Receivable
Quickbooks
Microsoft Office
Technical Support
Compliance Monitoring
Payroll
Data Entry
Mail Handling
Realtor
Works well independently
Client-oriented
SKILLS
Rend Lake College
Ina, IL
Some College (No Degree): Business
Rend Lake College
Ina, IL • 12/2005
Real Estate
Mt. Vernon Twp High School
Mt. Vernon • 05/1985
High School Diploma
EDUCATION
Load-N-Go Trucking - Dispatcher/Office Manager
Mt. Vernon, IL • 01/2000 - 12/2001
The Credit Network - Mortgage Department Manager
Mt. Vernon, IL • 06/1985 - 12/1999
grow client base and increase revenue.
• Negotiated, facilitated, and managed real estate transactions. Prepared and presented contracts and other legal documents to clients.
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Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
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Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
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Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
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Processed invoices and payments for dispatched orders to provide proof of transaction.
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Ensured compliance with local, state, and federal regulations related to emergency communications.
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• Answered phone calls and responded to customer emails.
• Managed customer accounts and invoicing.
• Maintained computer and physical filing systems. Led a team of professionals to consistently achieve or exceed performance targets.
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• Verify and update credit information.
• Verbally read credit files to clients.
• Entered date into Trans Union Credit system.
Answer phones and handled customer questions and consumer disputes.
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• Handled technical support for credit reporting customers. Completed mortgage reports for banks including verifying credit information, data entry to update information and prepare report in a timely manner.
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Supervised employees in Mortgage Department to complete duties in a timely manner.
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