Executive Assistant Administrative Support

Jordan Garrison

Washington, DC ***** • 240-***-**** • ******************@*****.*** • LinkedIn: Jordan Garrison

Professional Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Managing the onboarding and offboarding process to ensure prompt and accurate service in full compliance with federal laws and regulations.

Skills

Records Management Databases

Bookkeeping and Basic Accounting

Reports and Financial Statements

Proficient in MS/Google Suites

Salesforce

Hubspot

Staff Management

Report Distribution

Critical Thinking

Lyceum

Ecorps

Teams/ Webex/ Zoom

Education

Marshall University - Huntington, WV; Bachelor of Arts: Healthcare Communication, 06/2019

Work History

Contemporaries Staffing Agency, HHS-Rockville, MD HR Specialist 11/2023 to Current

Separations Resource box management: Responding promptly and professionally to emails received in the Separations resource box, addressing inquiries and providing necessary assistance.

Creating monthly address lists/ Certificates of Appreciation & UPS labels: Compiling and maintaining monthly address lists for internal distribution.

Reviewing all DD2656’s (and finding potential errors. Once complete, adding them to the retirement file and track it on the log for all colleagues to be notified. (Excel tracking log)

RTIS monthly scheduling (Calendar invites for Separation of Service Counseling)

Lyceum Understanding: Demonstrating proficiency in navigating and utilizing the Lyceum platform for various HR-related tasks.

Pulling approved/signed NOA3022s (Statement of service from Lyceum)

Checking PHS1373 & POs

Contemporaries Staffing Agency, HHS- Rockville, MD Executive Assistant/ Staff Assistant, 05/2022 to 11/2023

Created, maintained, and updated organizational charts using Visio for budget, accountability, and hiring decisions

Processed all SF-182's and invoices using Salesforce

Developed excel spreadsheets for filing, protection, and retrieval of records, while assuring compliance with Administrative Services Branch

Reviewed forms and reports, while conferring with management and users about format, distribution, and purpose, to identify problems and improvements

Performed multiple clerical and administrative duties in support of personnel process strictly adhering to Federal Office of Personnel Management (OPM) policies and procedures

Ability to develop new and or modified methods, approaches, and procedures for delivering effective HR services to clients

Organized meetings utilizing Teams, Zoom, Webex and Outlook

Created calendar invites to remind execs and employees of recurring meetings

Acted as executive assistant to Deputy Director of CCHQ

Manage all employee HR functions supporting staff of 120 persons and provide guidance to all new employees

Consult with hiring managers and department heads to identify their recruitment and staffing needs

Maintain personnel security questionnaires and other employee data records for accuracy, completeness, and in compliance with OPM and HHS employer guidelines

Perform review and assessment of internal human resource programs to determine if programs are within OPM guidelines

Provide management further guidance of programs that are valid and update programs as required

Participate within team environment to improve current internal Human Resource policies, memos, and directives to create working desk top reference memo

Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.

Work directly with leadership and management to identify deficiencies of vacancies to be filled

Coordinated with external stakeholders to initiate recruitment process to fill required vacancies

Request, review and analyze required supporting documentation to complete recruitment packages

Process employment records, process new hire forms, and paperwork

Process paperwork for building access passes and parking access

Ability to apply personnel management laws, regulations and directives in order to deliver services that include investigation, examination, and placement of PHS Commissioned Corps officers

Ability to rapidly address moderately complex, controversial, HR-related issues and providing management with solutions in rapid response environment.

MB Staffing Agency Contractor, Washington DC 05/2021 to 12/2022

Managed and observed data for health departments operating system during Covid-19

Tracked progress of vaccinations in long-term care facilities and other populated groups

Managed preregistration database as well as vaccination records

Scheduled vaccination appointments

Responded to Covid inquiries from public and EMT providers

Supervised labor, materials and equipment for large commercial projects with targeted budgets.

Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.

Consulted with customers to assess needs and propose optimal solutions.

Capital Area Asset Builders- Washington DC Program Manager, 12/2019 to 03/2021

Responsible for providing financial coaching, orientations, opening escrow accounts, while assisting social workers with applications for clients

Worked directly with OYE to encourage foster youth into opening matched savings accounts with program

Accountable for promoting services that could benefit potential clients

Worked with multiple programs at once while maintaining data

Offered overview of company's program at Performance Oversight Hearing for CFSA

In charge of withdrawals and financial disbursements

Capital Area Assets Builders – Washington Executive Assistant, 06/2017 to 12/2018

Handled complaints, provided appropriate solutions and alternatives within specified time limits

Kept records of customer interactions, processed customer accounts while filing and scanning documents

Reviewed and or made changes to customer accounts within Outcome Tracker and QuickBooks

Assistant managerial duties consisted of answering phone calls, ordering office supplies, uploading documents, talking with clients, and other duties as assigned.

Organized and coordinated conferences and monthly meetings.

Created expense reports, budgets and filing systems for management team.

Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

DC Employment Services – Washington, DC Administrative Assistant, 05/2018 to 07/2018

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams.

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Handled client correspondence and tracked records to foster office efficiency.

Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

Additional Information-Security Clearance: Public Trust

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